Artificial intelligence chatbots in academic libraries: the rise of ChatGPT

Adetayo, Adebowale Jeremy

doi:10.1108/lhtn-01-2023-0007

Cited by 36 publications

(13 citation statements)

References 12 publications

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“…User services are also greatly influenced by AI applications in libraries. AI-powered chatbots and virtual assistants provide timely and personalized support to library users, assisting them in finding relevant resources, answering inquiries and providing guidance (Adetayo, 2023). AI-based predictive analytics can aid in collection development, demand forecasting and inventory management.…”

Section: Landscape Of Artificial Intelligence Applications In Library...mentioning

confidence: 99%

Implementing artificial intelligence in library services: a review of current prospects and challenges of developing countries

Barsha¹,

Munshi²

2023

LHTN

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Purpose Artificial intelligence (AI) is one of today’s rising technologies. AI is a commonly used technology in library services that have the potential to revolutionise the best offerings in the information age. With AI in libraries, users can explore the world of knowledge like never before with smart recommendations tailored to their needs. Overall, AI can enhance the library experience of both the users and library professionals with innovation and smart decisions. Hence, there is no doubt that AI and libraries have a close relationship; nonetheless, the usage and understanding of AI in library services continue to raise concerns, especially in the developing countries which this paper addresses. The purpose of this research paper is to review the current prospects and challenges of implementing AI in library services in developing countries. The primary objective of the study is to discern the pivotal predicaments and obstacles these nations face while implementing AI-based solutions and to propose pragmatic solutions. Design/methodology/approach The present study adopts a qualitative approach, using content analysis techniques to glean meaningful insights. An extensive review of the extant literature on the subject was conducted, which was meticulously analysed to furnish the findings of this study. The review is limited to English language sources, and searches were conducted using various online academic databases. Findings The review reveals that the prospects of implementing AI in library services in developing countries are significant, with potential benefits including improved access to information, increased efficiency and productivity and enhanced user experience. However, the review also identifies several challenges, including the lack of infrastructure and resources, the shortage of skilled personnel, the absence of data privacy regulations, digital divide and the high cost of implementing AI-based solutions. Practical implications The review suggests several practical solutions to overcome the challenges faced by developing countries in implementing AI in library services. These include partnerships between libraries and technology firms, investment in infrastructure and resources, training and capacity building for library staff and the development of regulatory frameworks to protect user data. Originality/value This research paper provides a comprehensive review of the prospects and challenges of implementing AI in library services in developing countries. The study is original in its focus on the perspectives of developing countries, their problems and obstacles. The study also provides practical recommendations that can be used by library managers, policymakers and technology firms to support the implementation of AI-based solutions in developing countries.

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Section: Landscape Of Artificial Intelligence Applications In Library...mentioning

confidence: 99%

Implementing artificial intelligence in library services: a review of current prospects and challenges of developing countries

Barsha¹,

Munshi²

2023

LHTN

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“…Analysing the Role of ChatGPT in Improving Student Productivity in Higher Education, Fauzi, Laros Tuhuteru, Ferdinandus Sampe, Abu Muna Almaududi Ausat, Heliza Rahmania Hatta 14887 information related to lectures, and so on (Essel et al, 2022) and (Mendoza et al, 2022). One of the latest types of chatbot is ChatGPT (Generative Pre-trained Transformer 3.5) (Taecharungroj, 2023) and (Adetayo, 2023). ChatGPT is an artificial intelligence-based natural language model that has been trained using very large data (Hassani & Silva, 2023) and (Ge & Lai, 2023).…”

Section: Introductionmentioning

confidence: 99%

Analysing the Role of ChatGPT in Improving Student Productivity in Higher Education

Fauzi

Tuhuteru²,

Sampe

et al. 2023

joe

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Student productivity in higher education is still a problem. In the digital era, technology is increasingly developing and provides convenience for doing various things, including in terms of learning. The purpose of this study will be an analysis of the role of ChatGPT in helping to improve the quality of student productivity. This research is qualitative in nature. Data collection techniques include listening and recording important information to conduct data analysis through data reduction, data display, and conclusion drawing. This study concludes that ChatGPT can make a significant contribution in improving the quality of student productivity. This language model can help students in various ways, such as providing useful information and resources, helping to improve language skills, facilitating collaboration, increasing time efficiency and effectiveness, and providing support and motivation.

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“…Natural language processing allows users to interact with search engines using conversational language and improving the accuracy of search results. Adetayo (2023) discussed how AI-driven search enhances user experience and information retrieval. AI can analyze user behavior and data to provide insights into resource usage patterns. Librarians can leverage this data to make informed decisions about collection development and user engagement strategies.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Moving into the metaverse: libraries in virtual worlds

Oladokun,

Yahaya,

Enakrire

2023

LHTN

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Purpose As traditional physical spaces grapple with evolving reading habits and information consumption patterns, the notion of libraries within the metaverse poses intriguing questions about accessibility, knowledge dissemination and the evolving role of librarians. The purpose of this paper is to explore the role of metaverse in virtual libraries. Design/methodology/approach This paper analyzes various literature relating to libraries and the metaverse in the virtual worlds through a review of the literature. Findings In the ever-evolving landscape of information and technology, the emergence of libraries in virtual worlds presents a transformative paradigm that brings forth both tremendous advantages and intricate challenges. These advantages are underscored by enhanced accessibility for a global audience, interactive engagements that cater to diverse learning styles and the unprecedented scalability that digital environments provide. Virtual libraries hold the potential to reshape the way people access, share and engage with knowledge, while also fostering a sense of community that transcends geographical boundaries. Originality/value To the best of the authors’ knowledge, this paper is the original idea that highlights the importance of metaverse in virtual libraries.

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Artificial intelligence chatbots in academic libraries: the rise of ChatGPT

Cited by 36 publications

References 12 publications

Implementing artificial intelligence in library services: a review of current prospects and challenges of developing countries

Implementing artificial intelligence in library services: a review of current prospects and challenges of developing countries

Analysing the Role of ChatGPT in Improving Student Productivity in Higher Education

Moving into the metaverse: libraries in virtual worlds

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