2023
DOI: 10.1016/j.jbusres.2023.113998
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Artificial intelligence (AI) competencies for organizational performance: A B2B marketing capabilities perspective

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Cited by 37 publications
(11 citation statements)
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“…These technologies are diffused among organizations and are developed through inter-organizational cooperation (Burström et al, 2021;Fredström et al, 2021;Tagscherer & Carbon, 2023;Xu et al, 2022). For example, the deployment of AI is idiosyncratic, requiring collaborative efforts from various organizational entities to produce difficult-to-imitate AI applications (Mikalef et al, 2023). However, the fragmentation caused by technological advances often results in participants operating in isolated silos, necessitating an orchestrator to efficiently oversee and mediate (Leten et al, 2013).…”
Section: Ecosystem Technological Leveraging Practicesmentioning
confidence: 99%
“…These technologies are diffused among organizations and are developed through inter-organizational cooperation (Burström et al, 2021;Fredström et al, 2021;Tagscherer & Carbon, 2023;Xu et al, 2022). For example, the deployment of AI is idiosyncratic, requiring collaborative efforts from various organizational entities to produce difficult-to-imitate AI applications (Mikalef et al, 2023). However, the fragmentation caused by technological advances often results in participants operating in isolated silos, necessitating an orchestrator to efficiently oversee and mediate (Leten et al, 2013).…”
Section: Ecosystem Technological Leveraging Practicesmentioning
confidence: 99%
“…As advanced application methods are being adopted in various fields, traditional manual operation approaches are gradually being replaced, presenting significant long-term growth prospects (3).…”
Section: Contextmentioning
confidence: 99%
“…First, they enhance connectivity and real-time communication across countries, thereby improving customer support, service delivery and relationship management on a global scale (Akter et al ., 2023). Similarly, through the Internet of Things (IoT), firms can monitor equipment, analyze performance data and offer proactive maintenance services to clients in different parts of the world (Mikalef et al ., 2023). This predictive maintenance enhances customer satisfaction and operational efficiency.…”
Section: The Contributions Of This Special Issue To the Literature On...mentioning
confidence: 99%
“…Finally, digital technologies enable servitized firms to customize services based on individual customer needs and preferences (Vendrell-Herrero et al ., 2017). Through data analytics and AI-driven insights, firms can tailor their offerings to different international markets, providing personalized experiences that resonate with local audiences (Mikalef et al ., 2023). In essence, digital technologies optimize operations, enhance customer engagement and provide valuable insights, allowing hybrid firms to navigate the complexities of international markets and position themselves for success.…”
Section: The Contributions Of This Special Issue To the Literature On...mentioning
confidence: 99%