Appropriated or Inauthentic Care in Gig-Economy Platforms

Toombs, Austin L.; Gray, Colin M.; Zhou, Guoyang; Light, Ann

doi:10.1145/3170427.3188657

Cited by 9 publications

(2 citation statements)

References 3 publications

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“…Dr. Tyler Fox, an artist and researcher in the Department of Human Centered Design & Engineering at the University of Washington, uses posthumanism, relational ontology, technology, and integrated non-humans as part of an art practice which creates shared experience between humans and nonhumans highlighting their relations [51]. Dr. Austin Toombs is an HCI researcher at Purdue University who has argued for the integration of a feminist care ethics perspective in HCI to attend to and problematize care entanglements with researcher relationships [115], technology mediated community spaces [113], gendered labour division [20], and gig economy labor practices and technologies [114]. Armi Behzad, a Ph.D. student and design researcher at the School of Interactive Arts and Technology at Simon Fraser University is interested in human-technology relations [121].…”

Section: Discussionmentioning

confidence: 99%

Feminist Care in the Anthropocene: Packing and Unpacking Tensions in Posthumanist HCI

Key

Gatehouse

Taylor

2022

Designing Interactive Systems Conference

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As posthumanist or post-anthropocentric research in HCI and design proliferates and further commits to working with morethan-humans, design research practitioners are left with many open questions and uncertainties with how to productively engage with more-than-humans in their thinking and working. This paper present results from a workshop with 17 researchers working at the intersection of care ethics and posthumanism to highlight tensions in posthumanist engagement aimed at unpacking some of the challenges, obstacles, and questions encountered by researchers interested in more-than-human centered design. In foregrounding tensions with representation, legitimization, unseen labor, and material narratives we contribute to a design research agenda which seeks to explicate and challenge dominant anthropocentric forces from design. We conclude by discussing epistemological care and urge practitioners to take up new ways of imagining through truly messy methods which contribute to a feminist unsettling of HCI's methodological commitments, practices, and praxis. CCS CONCEPTS• Human-centered computing → Human computer interaction (HCI); HCI theory, concepts and models.

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Section: Discussionmentioning

confidence: 99%

Feminist Care in the Anthropocene: Packing and Unpacking Tensions in Posthumanist HCI

Key

Gatehouse

Taylor

2022

Designing Interactive Systems Conference

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“…In HCI and LIMITS, a breadth of issues concerning the gig economy have been taken up in the guise of: co-designing platforms such as Turkopticon to help empower Turkers [27]; examining this sort of work through the lens of piecework [1]; understanding our role as technologists whilst working at the intersection between technology, labour and design [20]; the rise of social inequality in on-demand labour [17,36]; exploring flexibility and time in on-demand work [43]; the human impact of on-demand logistics [2]; alternative infrastructures to free services in surveillance capitalism [28]; using photography in design when exploring sustainability, respect for human labour, and design for respect [7], and; exploring the emotional toll of working for platforms such as Uber and Lyft [40]. Design fiction and fictional abstracts have also been used to communicate and dissect dystopian visions relating to the full-scale apocalypse [39] as well as the collapsing of more traditional forms of work due to automation [5].…”

Section: Related Work and Backgroundmentioning

confidence: 99%

Let's start talking the walk

Bates

Lord

Alter

et al. 2020

Proceedings of the 7th International Conference on ICT for Sustainability

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Gig economy platforms are having profound impacts on when and how much we work. But it is not just the qualities of work that are changing, as these platforms have also eroded workers' rights in disempowering workers around the world whilst making use of discourses of empowerment (e.g. flexibility, entrepreneurial values) to promote themselves. 'Switch-Gig' aimed to explore this tension by promoting empowerment and justice through discussions of the future with couriers, focusing on the role of technology in this. By doing this it hoped to provide a more just response to the attempts by digital platforms (e.g. Deliveroo, UberEats) to marginalise and control workers. But this sort of activist work is hard, and it is made harder by the lack of discussion in the LIMITS community about how to weather through the challenges inherent in the processes of ethical and activist research. It is through discussions of the challenges that we can learn not only more about the communities in focus, but also from one another. In order to make space for this discussion within LIMITS, the authors focus primarily on reflecting on their approach to the research and the process itself, over the empirical data of the study. In doing this, they hope to begin a discussion of why LIMITS' researchers should share the pains of their processes, and more effectively mobilise the understandings of the communities we research, to move together along the path to Meadows' vision of 2030, and to start challenging the powerful structures that prevent sustainable change.

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