Approaches to the Evaluation of Corporate Social Responsibility

Jankalová, Miriam

doi:10.1016/s2212-5671(16)30302-1

Cited by 29 publications

(15 citation statements)

References 17 publications

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“…Ciasullo et al [21] refer to the relevance of social and environmental aspects for consumers' purchasing behavior. One common aspect of both CSR and sustainable development is socially responsible behavior, which focuses on eliminating social problems [22,23] as well as on social initiatives and philanthropic activity [24]. All of this should contribute towards developing the ability to use all business resources intentionally and obtain a competitive advantage [25][26][27].…”

Section: Communication Of Corporate Sustainability and Corporate Socmentioning

confidence: 99%

Sustainability and Corporate Social Responsibility in the Text of Annual Reports—The Case of the IT Services Industry

Myšková

Hájek

2018

Sustainability

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Annual reports are an important source of qualitative information about a company's strategic areas, including sustainability. However, previous work on sustainability assessment has been limited to quantitative indicators that are difficult to obtain. Here, we address this issue by analyzing a company's strategic documents, with the specific aim of demonstrating the role of sustainability and social responsibility in the text of the annual reports of companies in the IT services industry. We demonstrate that this information is a significant determinant of future economic outcomes. Specifically, here we evaluate sentiment in managerial communication in the area of sustainable business by using collocation analysis of topic and sentiment word lists. Several domain-specific word lists were used for each category monitored. Specifically, Loughran and McDonald's word list was used to measure sentiment in the context of corporate social responsibility and sustainability. The word list that was developed by Pencle and Malaescu was used for CSR, while novel word lists are proposed for sustainability topics. The results of experiments show that the sentiment of sustainability topics (environmental and social in particular) in the annual reports may be a significant indicator of future profitability and thus represent an important information for corporate stakeholders.Sustainability 2018, 10, 4119 also be conducted, owing to their positive effect on corporate financial performance (CFP) [4]. Chandler [48] analyzed more than 20 case studies to illustrate issues related to CSR, including financial, organizational, and societal issues, and also highlighted the importance of strategic CSR. This finding was also supported by the empirical evidence in [49], suggesting that a lack of success in CSR was a major cause of the financial crisis.The importance of CSR communication was highlighted and a conceptual framework for this communication was developed in [50]. It is argued that such communication is important both in the short-term (supporting stakeholders' favorable behavior and attitudes) as well as in the longer term (affecting stakeholder-company relationships and company's image). In contrast, the lack of the communication is considered to be a barrier to maximize financial benefits from CSR activities. Several communication channels have been proposed for corporate sustainability and CSR in [50], such as annual reports, companies' websites, CSR reports, or advertising. A recent review of literature on CSR communication can be found in [1], identifying legitimacy theory as the dominant theory in examining CSR communication. Companies use their communication channels to manage perceived CSR legitimacy by showing that their activities are appropriate and desirable. Another survey that was performed in [51] finds that minimal releases, such as annual reports and websites, are increasingly preferable communication channels, rather than advertising or company's releases. However, it should also be noted that not all the corp...

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Section: Communication Of Corporate Sustainability and Corporate Socmentioning

confidence: 99%

Sustainability and Corporate Social Responsibility in the Text of Annual Reports—The Case of the IT Services Industry

Myšková

Hájek

2018

Sustainability

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“…Although it is not the case that companies do not engage in the evaluation practices of their CSR initiatives at all, the reliability of methods used, transparency in disclosing the results, and variability in replicating the outcomes of the studies remain areas of major concern [43]. The difficulty in assessing the outcomes of CSR initiatives has been a critical issue for both academics and practitioners [44], triggering a quest for developing assessment frameworks to ascertain the impacts of CSR at both local and international levels [45].…”

Section: Literature Reviewmentioning

confidence: 99%

Bridging Sustainability and Corporate Social Responsibility: Culture of Monitoring and Evaluation of CSR Initiatives in India

2018

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This study examines the continuum of sustainability and corporate social responsibility (CSR) policies, and analyzes broad patterns that have emerged with respect to monitoring and evaluation practices in the CSR programs of Indian companies under new CSR regulations. Under these regulations, the Indian firms are mandated to spend at least 2% of their profits on social and development sectors. We specifically analyze (i) how Indian companies have conceptualized the idea of sustainability in their annual sustainability reports, and how these ideas get reflected in their CSR policies, and (ii) the monitoring and evaluation practices in CSR interventions. The study uses both primary and secondary data sources, and employs text network analysis and narratives-based content analysis to analyze the data. We find that the conceptualization of sustainability is a largely rhetoric and customary exercise that does not take into account variations in firms’ businesses. This approach toward sustainability initiatives presents serious challenges to sustainability, including social sustainability. The study also finds that there is lack of ‘willingness’ and ‘readiness’ among Indian companies to measure and monitor the outcomes of CSR interventions, which is arguably one of the most robust ways to signal their commitment toward corporate sustainability. Although mandatory CSR spending is a recent phenomenon in India, our study establishes that it is only through the design of effective CSR policies that the best practices for Indian business community can emerge in the near future.

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“…Although there are various international efforts on sustainability assessment (sustainability indices, sustainable development indicators, Business Excellence models) that can evaluate the sustainable development of companies [11,14,15,[18][19][20][21][22][23][24][25][26][27][28][29][30][31][32], only few of them have an integral approach taking into account environmental, economic, and social aspects. In most cases, the focus is on one of the three aspects.…”

Section: Introductionmentioning

confidence: 99%

Sustainability Assessment According to the Selected Business Excellence Models

Jankalová

Jankal

2018

Sustainability

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Not every Business Excellence model has an integral approach considering the environmental, economic, and social aspects of sustainability. The aim of the paper is to review the selected Business Excellence Models and to introduce a proposal to improve this type of models as being applicable for the sustainability assessment. The models that were chosen are used as a basis for organisational improvement. The paper is based on information gathered through extensive literature review (research publications, research studies, documents about The Business Excellence Models) using Internet and research databases and the author’s own experience. Methods of analysis, comparison, selection and statistics are to be used. Although the models are based on similar principles, the differences are in the number and structure of the criteria, respectively, sub-criteria and in the sustainability assessment approach. Therefore, as key criteria in the area of self-assessment, we propose seven non-results criteria and criterion results. The proposed Model is discussed with the analysed models, based on the calculation of their mutual distances. The model, which is closest to the proposed model, is The Singapore Business Excellence Framework.

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Approaches to the Evaluation of Corporate Social Responsibility

Cited by 29 publications

References 17 publications

Sustainability and Corporate Social Responsibility in the Text of Annual Reports—The Case of the IT Services Industry

Sustainability and Corporate Social Responsibility in the Text of Annual Reports—The Case of the IT Services Industry

Bridging Sustainability and Corporate Social Responsibility: Culture of Monitoring and Evaluation of CSR Initiatives in India

Sustainability Assessment According to the Selected Business Excellence Models

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