2015
DOI: 10.5430/jha.v4n5p47
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Applying quality improvement principles to improve accident and emergency department overcrowding and flow in Rwanda: a case study

Abstract: Few case studies exist related to hospital accident and emergency department (A&E) quality improvement efforts in lowerresourced settings. We sought to report the impact of quality improvement principles applied to A&E overcrowding and flow in the largest referral and teaching hospital in Rwanda. A pre- and post-intervention study was conducted. A linked set of strategies included reallocating room space based on patient/visitor demand and flow, redirecting traffic, establishing a patient triage system… Show more

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Cited by 9 publications
(12 citation statements)
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“…Notably, the KUTH EDs have implemented specialist residency training programs as well as quality improvement projects in recent years and as a result offer a high standard of care and level of organization, which may underestimate logistical issues for other LMIC hospitals. 42,43 Furthermore, the KUTH ED has a reliable electrical power supply with at least one outlet per patient ward. However, as the smartphone requires only 2 h charging per day, this system could still be feasible even in many lower level or rural facilities.…”
Section: Discussionmentioning
confidence: 99%
“…Notably, the KUTH EDs have implemented specialist residency training programs as well as quality improvement projects in recent years and as a result offer a high standard of care and level of organization, which may underestimate logistical issues for other LMIC hospitals. 42,43 Furthermore, the KUTH ED has a reliable electrical power supply with at least one outlet per patient ward. However, as the smartphone requires only 2 h charging per day, this system could still be feasible even in many lower level or rural facilities.…”
Section: Discussionmentioning
confidence: 99%
“…[23] Similarly, in Rwanda, the application of QI methods in an accident and emergency department successfully eliminated patients boarding in the hallways and reduced foot traffic by 28% without significant financial investment from the hospital. [25] However, the use of QI to reduce elective surgical patient LOS has not been well documented. We selected Rwanda as an ideal site for such a study as the country is currently implementing a national initiative to improve hospital management capacity as part of the Rwanda Human Resources for Health (HRH) project, sponsored by USAID and directed by the Rwandan Ministry of Health.…”
Section: Introductionmentioning
confidence: 99%
“…[24,25] There have been an increasing number of hospital quality improvement efforts in Rwanda in the recent years offering specific examples of how these efforts have proved beneficial to the provision of basic care processes, [26] reducing waiting time, [27] documentation compliance, [28] and patient flow. [29] However, few published studies related specifically to reducing IV CRI in Rwanda exist. Accordingly, we sought to examine the impact of a quality improvement project on IV CRI rates in the NICU of a district hospital in Rwanda.…”
Section: Introductionmentioning
confidence: 99%