Applying quality function deployment in food safety management

Sweet, Tim; Balakrishnan, Jaydeep; Robertson, Brad; Stolee, Jennifer; Karim, Sarah

doi:10.1108/00070701011052718

Cited by 13 publications

(6 citation statements)

References 1 publication

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Automated control system to identify points of risk to reduce the probability of contamination and increase the hygienic and sanitary quality of food (Sweet et al 2010) Environmental labelling…”

Section: Supplier Selectionmentioning

confidence: 99%

Developing sustainability in the Italian meat supply chain: an empirical investigation

Golini

Moretto

Caniato

et al. 2016

International Journal of Production Research

View full text Add to dashboard Cite

Although sustainable supply chain (SC) management has been widely investigated in recent years, the focus has mainly been on the practices adopted by a single company, so missing the big picture at SC level. This study of the Italian meat industry considers the SC as a whole, identifying the critical points for each stage in terms of economic, environmental and social sustainability. To this end, a first set of case studies was conducted of companies at different stages of the SC before turning to focus on the meat processing stage, which was identified as critical and highly relevant. A second set of case studies analysed how these companies leverage SC management practices to develop sustainable SCs. In so doing, specific attention was paid to drivers and contingent variables that foster the adoption of sustainable practices. The results of the two steps were then merged to illuminate how practices adopted by the meat processors can impact on the whole chain, confirming their pivotal role in driving sustainability. These results provide a holistic view of the phenomenon, encompassing the entire chain from end to end and highlighting the interdependences across various stages of the meat SC

show abstract

Section: Supplier Selectionmentioning

confidence: 99%

Developing sustainability in the Italian meat supply chain: an empirical investigation

Golini

Moretto

Caniato

et al. 2016

International Journal of Production Research

View full text Add to dashboard Cite

show abstract

“…Usulan perbaikan yang diberikan merupakan hasil respon teknis dari metode Quality Function Deployment (QFD). QFD merupakan suatu alat analisis untuk menjabarkan kebutuhan pelanggan, mengevaluasi produk atau jasa secara sistematik men-genai kemampuannya memenuhi kebutuhan tersebut (Adriantantri, 2008;Mehrjerdi, 2010;Sweet et al, 2010). Tujuan penelitian ini untuk menentukan atribut yang menjadi priotitas utama dalam mempengaruhi kepuasan konsumen pada cafe Right Time dan menentukan respon teknis yang menjadi target utama dalam usulan perbaikan pada cafe Right Time untuk meningkatkan kepuasan konsumen.…”

Section: Pendahuluanunclassified

Customer Satisfaction Analysis With Fuzzy – Servqual Method And Qual

Yushila

Effendi²,

Effendi³

2017

JTP

View full text Add to dashboard Cite

ABSTRAKPerkembangan bisnis cafe yang semakin pesat, menuntut cafe agar selalu membuat inovasi dan konsep baru yang mampu menarik lebih banyak konsumen. Kunci utama dalam menarik konsumen selain inovasi dan konsep baru adalah kemampuan cafe untuk memberikan kepuasan kepada konsumen. Tujuan dari penelitian ini adalah menentukan atribut yang menjadi prioritas utama dan menentukan respon teknis yang menjadi target utama dalam usulan perbaikan pada cafe Right Time untuk meningkatkan kepuasan konsumen. Metode yang digunakan pada penelitian ini adalah metode fuzzy-servqual dan quality function deployment (QFD). Pengintegrasian logika fuzzy dan servqual bertujuan untuk mengurangi ambigu dari subjektivitas hasil metode servqual. Usulan perbaikan pada penelitian ini menggunakan metode QFD. Berdasarkan pengolahan data dengan metode fuzzy-servqual, atribut yang menjadi prioritas utama yaitu penyajian makanan dan minuman yang cepat serta tepat sesuai pesanan, kejelasan dan kewajaran harga yang ditawarkan, dan porsi penyajian makanan dan minuman yang konsisten. Pengolahan data menggunakan metode QFD menunjukkan respon teknis yang menjadi target utama dalam usulan perbaikan adalah membuat standar operasional prosedur pelayanan terhadap konsumen, mengadakan pelatihan komunikasi dan etika karyawan secara rutin, dan memperbaiki sarana dan prasarana ABSTRACTThe boost expansion of cafe business has currently required the innovation and provided a new concept which could attract and retain consumers. The purpose of this research is to determine the attributes that are main priorities and determine the technical responses of purposing improvements of customer satisfaction for cafe "Right Time". The method used in this research are fuzzy-servqual and Quality Function Deployment (QFD). Integration of fuzzy logic and servqual aim to reduce the ambiguous results of subjectivity servqual method. While the QFD was used to propose the café improvement. Based on fuzzy-servqual data processing, the attributes that are main priorities are presentation of the food and drinks were prompt and appropriate to order (-0.96), clarity and reasonability of the price offered and portion of the food and drink are consistent. Data processing using QFD showed technical response resulted that the creation of standard operating procedure of customer services, communication training, ethics for employee, improvement of facilities and infrastructure are the main target of development cafe business

show abstract

“…El QFD desde su creación mantiene los principios fundamentales que son: 1) mejorar la calidad del diseño y 2) proporcionar al personal de fabricación y de campo, una lista planificada para la realización de control de calidad (donde se evidencien los puntos a ser controlados dentro del proceso) antes de la producción inicial. Esta metodología cuenta con algunas aplicaciones a nivel mundial dentro de la industria alimenticia (Charteris 1993;Sweet et al, 2010;Benner et al, 2003; Chauca-Francia de Zaldívar 2007; Sweet et al, 2010; Gruber y Pelster 2016).…”

Section: Introductionunclassified

El despliegue de la función de calidad como herramienta para el diseño de productos: Cuy Andino (Cavia Porcellus) como caso de estudio

Burgos-Arcos

Viñan-Guerrero

Rivera-Velásquez

et al. 2021

KAIRÓS

View full text Add to dashboard Cite

La metodología de despliegue de función de calidad (QFD) es aplicada para al diseño y comercialización del producto denominado “Cuy Faenado”. Se analiza la correlación matricial entre variables que finalmente son consolidadas en la denominada casa de la calidad. Se analizan los Requerimientos de los Clientes (RC), la evaluación competitiva, la correlación entre Características Técnicas (CT), las relaciones entre las necesidades de los usuarios versus las características de calidad, las correlaciones entre las CT de los productos de los competidores poseen. Además, se muestran las CT priorizadas para los procesos de crianza, faenado y comercialización a ser implementados en el producto. Finalmente, se cuantifican las CT para satisfacer los requerimientos del cliente.

show abstract

Applying quality function deployment in food safety management

Abstract: Purpose of this paper This paper reports on a case study conducted to help plan a rollout process for Hazard Analysis and Critical Control Point (HACCP) type food safety policies at a frozen pie facility in Calgary,

Cited by 13 publications

References 1 publication

Developing sustainability in the Italian meat supply chain: an empirical investigation

Developing sustainability in the Italian meat supply chain: an empirical investigation

Customer Satisfaction Analysis With Fuzzy – Servqual Method And Qual

El despliegue de la función de calidad como herramienta para el diseño de productos: Cuy Andino (Cavia Porcellus) como caso de estudio

Contact Info

Product

Resources

About