Appling the Lean Six Sigma Methodology in of the CostManagement & Continuous Improvement of Performance (Applied Research in the Blood Laboratory of the Hussein Teaching Hospital)

Abstract

Purpose: This study aims to enable measuring performance and its quality and seeks to improve performance, is that the research problem emerged in the emergence of poor results for patients' blood test cases due to delayed results of the analysis. Theoretical framework: This study adopted the deductive approach by relying on sources and references related to the literature of the topic directly, to benefit from them in enriching the theoretical aspect of the research. Design/methodology/approach: The inductive approach through the application of the applied analytical aspect, where the financial data for the year 2021 was obtained through financial accounts, production reports, inventory cards, quality reports, observations, and personal interviews, study sample at the Hussein Teaching Hospital's blood laboratory in the service sector represented by the Lean Six Sigma methodology. Findings: The blood laboratory at Al-Hussein Teaching Hospital did not rely on modern quality systems, including the agile Six Sigma methodology. There is a lot of wastage and loss in the specified standard time, which causes a lot of delay in the time of analysis, and this indicates the discrepancy and decentralization of the process. The laboratory testing equipment breaks down many times because of its old age (these devices were obtained from the Japanese grant during the year 2003), and this causes two or three re-examinations, which drains additional time. As well, the small area of the laboratory compared to the number of visitors. Research, Practical & Social implications: The research enables measuring performance and its quality and seeks to improve performance, is that the research problem emerged in the emergence of poor results for patients' blood test cases due to delayed results of the analysis. The Hussein Teaching Hospital's blood laboratory is the service sector represented by the Lean Six Sigma methodology. In order to implement continuous improvement in the area of medical staff quality and to simultaneously provide the right environment for continuous improvement, Originality/value: This study is one of the very few studies that focus on the concept of Six Sigma as one of the tools of the modern quality management system, which is concerned with diagnosing and treating deviations to improve the performance of the blood test process, an attempt to manage cost through the use of accounting and statistical concepts, to achieve the highest levels of sigma.

Lean Practices, Perceived Environmental Uncertainty, and Business Performance: a Quantitative Study of Smes in Thailand

“…Firms across industries and regions have been forced to enhance their manufacturing systems to achieve a smart level in response to highly competitive environments in the supply chains, in which a smart level will allow their manufacturing process to be more intelligent, agile, flexible, and able to meet the challenges of the highly competitive environment (Robaaiy et al, 2023;Zhong et al, 2017). In the context of Thai culture, Industry 4.0 under Thailand 4.0 strategic initiative has been promoted and encouraged by the government to lift the country's economy from a middle-income country to a higher level through transforming traditional manufacturing into smart manufacturing practices (Ministry of Industry,2016).…”