Applications of queues in hospitals in Istanbul

Abstract

Queues are one of the worst problem in hospitals in almost all World. Patients have to wait long time even to get a small operation in hospitals in Turkey. Turkey healthcare system has recently improved, but it is still not at expected level. The quantity oriented healthcare services meaning caring more patients are not good at meeting quality parameters of healthcare services. The private sector partly subsidized by governments is more profit oriented and its share has been increasing. The quality of care can be increased by low waiting and better performance of doctors. In this study, the queuing theory applications are applied two big hospitals in Istanbul during 2013-2014 years by measuring waiting time and services time and systems during different times in six months. It is found that the performance of doctors are not at expected level when total utilization is considered. Waiting long time in queues is ignored by hospitals and these long queues create high stress over patients especially at public hospitals. Patient categorization based on appointments such as scheduled patients, checking patients, urgent patients, priority patients and new patients of day, serving different patients at district time of day, combining system of all hospitals in the same city for scheduling of surgery and other operations, decreasing waiting queues and workload on doctors can help to improve the current healthcare system.

Group Decision Support System (GDSS) dengan Metode Entropy untuk Menentukan Prioritas Antrian Layanan Rumah Sakit Menggunakan Multiple Channel Model (M/M/s)

“…Penelitian yang dilakukan oleh Imran Aslan [3] pada beberapa rumah sakit besar di Turki dengan menggunakan metode antrian Tandem Queues dan M/M/s Queue, yang berkonsentrasi pada waktu tunggu dan waktu layanan menunjukan bahwa kinerja dokter tidak juga menjadi lebih baik walaupun unit layanan atau klinik ditambah. Fakta mengejutkan bahwa rumah sakit tidak terlalu memperdulikan stress pasien saat berada lama diantrian.…”

Evaluation of the Queue System of a Driving License Application at Kepolisian Sumbawa Besar

“…One of the best services is not allowing customers to wait or queue too long by giving fast service [2]. Queues in everyday life often occur in public service places such as hospitals [3], supermarkets [4], and banks [5] and can not be separated from the site where the driver's license is made. A driving license is a letter that a motorized vehicle driver must own because it is proof that the person is fit to drive a vehicle.…”

Comparison of health access, lifestyle, prostate cancer knowledge and screening among black men residing in West Africa and the USA

“…The shortage of health professionals evident by the health worker per thousand-population ratio in Africa’s health care system, especially Nigeria, is appalling and attests to this [ 7 – 9 ]. The long patient queue to see clinicians clearly shows the accessibility of health services to patients and their caregivers [ 10 ].…”