Application of Web 2.0 Technologies in E-Government: A United Kingdom Case Study

Open and Big Data Management and Innovation

2015

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Abstract. Governments across the world are releasing public data in an effort to increase transparency of how public services are managed whilst also enticing citizens to participate in the policy decision-making processes. The channel for making open data available to citizens in the UK is the data.gov.uk platform, which brings together data relating to various public services in one searchable website. The data.gov.uk platform currently offers access to 25,500 datasets that are organized across key public service themes including health, transport, education, environment, and public spending in towns and cities. While the website reports 5,438,159 site visits as of June 2015, the average time spent on the site has been recorded at just 02:12 minutes per visitor. This raises questions regarding the actual use and usability of open data platforms and the extent to which they fulfill the stated outcomes of open data. In this paper, the authors examine usability issues surrounding open data platforms and propose a framework that can be used to evaluate their usability.

Section: Introductionmentioning

confidence: 99%

Open Data Platforms and Their Usability: Proposing a Framework for Evaluating Citizen Intentions

Kapoor

Open and Big Data Management and Innovation

2015

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“…In any consideration of adopting new technology, attention must be paid to the opportunities and challenges of such adoption [43,21].The emergence of Web 2.0 and the rise of social networks have opened up both new perspectives and challenges for the public institutions [44]. Nevertheless, cutting edge digital communication comes filled with both potential opportunities and risks.…”

Section: Discussion: Opportunities and Challenges Of Web 20 In Govermentioning

confidence: 99%

Opportunities and Challenges of Using Web 2.0 Technologies in Government

Lecture Notes in Computer Science

Irani

2016

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Abstract. Public administration has endured signification transformation over the last decade enabled largely through Information and Communication Technology. In recent times, second generation web technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for its digital activities ranging from public relations to knowledge management. However, as Web 2.0 technologies are more interactive than the traditional models of information provision or creation of digital services, these technologies have brought about a new set of opportunities and challenges to those government authorities. This study draws on the extant literature to examine the opportunities that Web 2.0 technologies offer to public authorities and the challenges they may need to overcome when integrating these technologies into their work practices.

“…Digital government environments have seen significant transformation over the last decade and currently, they continue to evolve by embracing technologies such as Web 2.0 that will not only enhance participation, transparency and integration, but also speed up the pace of innovation (Drogkaris et al, 2010;Sivarajah et al, 2014). Web 2.0 technologies and associated applications facilitate collaboration and enable the shift from service-oriented architectures (SOAs) to Weboriented architectures (WOAs), which has a substantial impact on the ability to transform internal government operations and services (Tsui, Lee, & Yao, 2010).…”

Section: Evaluating the Use Of Web 20 In E-governmentmentioning

confidence: 99%

“…Given the evolving nature of Web 2.0 technologies and their use in an e-Government context, establishing the evaluation criteria and impact can help government officials to understand the real value of these applications and how they can be leveraged to better engage with their stakeholders. Moreover, recognising the real value of Web 2.0 technologies may also help change government officials' existing negative perceptions associated with applications such as social networking sites being a distraction for employees (Sander, 2008;Sivarajah, Irani, & Jones, 2014).…”

Section: Introductionmentioning

confidence: 98%

Evaluating the use and impact of Web 2.0 technologies in local government

Irani

Government Information Quarterly

2015

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120

Second generation web-based technologies (Web 2.0) such as social media and networking sites are increasingly being used by governments for activities ranging from open policy making to communication campaigns and customer service. However, this in turn has brought about additional challenges. By its very nature, Web 2.0 technologies are more interactive than the traditional models of information provision or creation of digital services. Such technologies open up a new set of benefits, costs and risks to those government authorities who make use of these social and digital media to enhance their work. This study draws on the extant literature together with an in-depth qualitative case enquiry to propose an emergent framework for evaluating the intra-organisational use of Web 2.0 technologies and its impact on local government. The study findings identified additional four factors (i.e. benefits: intra-marketing, informal engagement, costs: workload constraints and risk: integration with other systems) as part of the evaluation criteria which have not previously been discussed in the existing literature surrounding the context of Web 2.0 use in local government. The study concludes that a combined analysis of the evaluation and impact assessment factors, rather than one particular approach would better assist decision makers when implementing Web 2.0 technologies for use by public administration employees.