Application of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations

González, Marvin E.; Quesada, Gioconda; Davis, Joshua M.; Mora‐Monge, Carlo A.

doi:10.1080/10686967.2015.11918417

Cited by 13 publications

(18 citation statements)

References 71 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…A robust website evaluation can identify areas for improvement to both fulfill the goals and desires of its users [62] and influence their perception of the organization and overall quality of resources [48]. An improved website could attract and retain more online users; therefore, an evidence-based website evaluation guide is essential.…”

Section: Discussionmentioning

confidence: 99%

A Comprehensive Framework to Evaluate Websites: Literature Review and Development of GoodWeb

Allison¹,

Hayes²,

McNulty³

et al. 2019

JMIR Form Res

View full text Add to dashboard Cite

BackgroundAttention is turning toward increasing the quality of websites and quality evaluation to attract new users and retain existing users.ObjectiveThis scoping study aimed to review and define existing worldwide methodologies and techniques to evaluate websites and provide a framework of appropriate website attributes that could be applied to any future website evaluations.MethodsWe systematically searched electronic databases and gray literature for studies of website evaluation. The results were exported to EndNote software, duplicates were removed, and eligible studies were identified. The results have been presented in narrative form.ResultsA total of 69 studies met the inclusion criteria. The extracted data included type of website, aim or purpose of the study, study populations (users and experts), sample size, setting (controlled environment and remotely assessed), website attributes evaluated, process of methodology, and process of analysis. Methods of evaluation varied and included questionnaires, observed website browsing, interviews or focus groups, and Web usage analysis. Evaluations using both users and experts and controlled and remote settings are represented. Website attributes that were examined included usability or ease of use, content, design criteria, functionality, appearance, interactivity, satisfaction, and loyalty. Website evaluation methods should be tailored to the needs of specific websites and individual aims of evaluations. GoodWeb, a website evaluation guide, has been presented with a case scenario.ConclusionsThis scoping study supports the open debate of defining the quality of websites, and there are numerous approaches and models to evaluate it. However, as this study provides a framework of the existing literature of website evaluation, it presents a guide of options for evaluating websites, including which attributes to analyze and options for appropriate methods.

show abstract

Section: Discussionmentioning

confidence: 99%

A Comprehensive Framework to Evaluate Websites: Literature Review and Development of GoodWeb

Allison¹,

Hayes²,

McNulty³

et al. 2019

JMIR Form Res

View full text Add to dashboard Cite

show abstract

“…Several researchers have investigated online consumers' perceptions of website quality, specifically e-service quality (e.g., Li, Tan, & Xie, 2002;Ranganathan & Ganapathy, 2002;Negash, Ryan, & Igbaria, 2003;Santos, 2003). More recent studies have developed the conceptualization of quality of sport websites and measured it in additional ways (Gonzalez, et al, 2015;Suh & Pedersen, 2010;Hur, et al, 2011;Suh, et al, 2013). Gonzalez, et al (2015) argued that sport websites quality need to be assessed in a comprehensive way as sport team websites are usually informative and multi-functional to fulfill users' need.…”

Section: Sport Website Qualitymentioning

confidence: 99%

“…More recent studies have developed the conceptualization of quality of sport websites and measured it in additional ways (Gonzalez, et al, 2015;Suh & Pedersen, 2010;Hur, et al, 2011;Suh, et al, 2013). Gonzalez, et al (2015) argued that sport websites quality need to be assessed in a comprehensive way as sport team websites are usually informative and multi-functional to fulfill users' need. Hur, et al (2011) reviewed the relevant literature from various fields, including marketing, information systems, retailing, and computer science, and integrated several existing models to develop a five-dimensional scale, the Sport Website Quality Scale.…”

Section: Sport Website Qualitymentioning

confidence: 99%

Relationship Between Sport Website Quality and Consumption Intentions

Chiu

Won

2016

Psychol Rep

View full text Add to dashboard Cite

This study investigated the cognitive structure of sport website quality constructs by comparing a bifactor model (a.k.a., a general-specific model) to a second-order model. The models are two alternative approaches for representing general constructs consisting of several highly related but distinct domains. In addition, the link between sport website quality and the revisitation and media consumption intentions was empirically tested. Data ( N = 272) were collected through an online survey, and the majority of respondents were men (66.3%) between 21 and 30 years old (63.0%). The bifactor and second-order models of sport website quality were also assessed and compared, and a simultaneous equation modeling analysis was used. The bifactor model fit the data significantly better than the second-order model, indicating that the five sub-constructs revealed both the specific dimensions of sport website quality and the holistic nature of sport website quality. Results from the simultaneous equation model indicated that sport website quality explained 70.2% of the variance in revisitation and 58.7% of intention to consume sports media.

show abstract

“…There are several methodologies offered in literature such as content analysis (Kwon and Jeong, 2015), analytic hierarchical process (Bulíček and Drdla, 2015;Ecer, 2014), benchmarking (Johnson and Misic, 1999), decision tree (Sun et al, 2015), balanced scorecard (Kline et al, 2004), quality function deployment (Gonzalez et al, 2015), delphi method (Leite et al, 2014) etc. Though, no agreed method exists (Sun et al, 2015;Law and Buhalis, 2010).…”

Section: How To Evaluate Corporate Websitesmentioning

confidence: 99%

Compatibility of Firm Positioning Strategy and Website Content: Highest R&D Spending Firms in Turkey

Kesici¹,

Nazlı²,

Turhan³

2017

Gaziantep University Journal of Social Sciences

View full text Add to dashboard Cite

Corporate websites are essential platforms through which firms introduce their goods and services on B2B and B2C level, express financial information for the stakeholders and share corporate values, purposes and activities. Due to its facilities, websites take part in firm positioning strategy. Accordingly this study aims to understand the innovation oriented positioning through corporate websites. The method applied in this study has been adapted from the 2QCV2Q Model developed by Mich and Franch (2000) to evaluate websites and top 30 firms with the highest Research and Development expenditures listed in Turkishtime (2015) have been analyzed. Within this context, this study presents a revised and updated method for the assessments of websites through positioning strategy framework. Findings indicate no direct relationship between website evaluation and R&D expenditure, though some common weaknesses have been put forward, such as information about management of the firms. Besides, publicly traded firms are recognized to facilitate websites more efficiently than non-publicly traded firms. Study contribute to both academia and practitioners as putting forward a new approach for 2QCV2Q Model and indicating the similarities and differences among the corporate websites through positioning perspective.

show abstract

Application of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations

Cited by 13 publications

References 71 publications

A Comprehensive Framework to Evaluate Websites: Literature Review and Development of GoodWeb

A Comprehensive Framework to Evaluate Websites: Literature Review and Development of GoodWeb

Relationship Between Sport Website Quality and Consumption Intentions

Compatibility of Firm Positioning Strategy and Website Content: Highest R&D Spending Firms in Turkey

Contact Info

Product

Resources

About