2012 International Conference on Quality, Reliability, Risk, Maintenance, and Safety Engineering 2012
DOI: 10.1109/icqr2mse.2012.6246414
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Application of balanced score card in LCC management

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“…In this way, a reliable performance evaluation system is built to achieve the strategic target. The performance evaluation of an enterprise is divided into four indexes: finance, customer's satisfaction degree, internal process, innovation and improvement [22][23][24] . The main advantage of the method consists in guiding managers, departments, human resources, technological and financial toward the strategy organization.…”
Section: Researchmentioning
confidence: 99%
“…In this way, a reliable performance evaluation system is built to achieve the strategic target. The performance evaluation of an enterprise is divided into four indexes: finance, customer's satisfaction degree, internal process, innovation and improvement [22][23][24] . The main advantage of the method consists in guiding managers, departments, human resources, technological and financial toward the strategy organization.…”
Section: Researchmentioning
confidence: 99%
“…Balanced scorecard (BSC) makes a company's strategic target into a balanced performance evaluation index, in this way a reliable performance evaluation system is built to achieve strategic targets. Evaluation of company performance is divided into four indexes, including finance, customer satisfaction, internal processes, innovation and improvement [3][4][5] . So it is interesting to do a review whether the BSC is really able to improve performance, especially in the health service sector.…”
Section: Introductionmentioning
confidence: 99%