Application of balanced score card in LCC management

Tian, Qingmin; Lu, Gan; Wang, Runquan

doi:10.1109/icqr2mse.2012.6246414

Cited by 2 publications

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“…In this way, a reliable performance evaluation system is built to achieve the strategic target. The performance evaluation of an enterprise is divided into four indexes: finance, customer's satisfaction degree, internal process, innovation and improvement [22][23][24] . The main advantage of the method consists in guiding managers, departments, human resources, technological and financial toward the strategy organization.…”

Section: Researchmentioning

confidence: 99%

A Review of the Use of Strategic Management Tools in the HealthSector

Dani Sahirul Alim,

Nur Wening

2021

Indian Journal of Forensic Medicine & Toxicology

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This paper is a review and study of various research related to tools of strategic, and factors that influence both of internal and external strategic in medical facilities research. The purpose of the review is to explore and connecting theories from various research. This paper identified 51 articles with related topics published the last decade. The results of this study that research related to implementation tools of strategic in health facilities still rarely. The use of SWOT (strengths weaknesses opportunities threats) analysis is the most popular tool used (42.86%), followed by Break-even analysis (28.56%), Balanced scorecard (BSC) and PEST (political, economic, socio-cultural, technology) each (14.29%). Based on the analysis of environmental factors related to internal factors in the health facility amount of 33.33%. External environmental factors in health facilities that have been studied amounted to 66.66%. Based on the summary of research related to internal and external, it is known that industry environment factors and rivalry environment factors are still rarely studied. The general environmental factors of demography and epidemiology are still rare studies and have the opportunity to be researched and developed.

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Section: Researchmentioning

confidence: 99%

A Review of the Use of Strategic Management Tools in the HealthSector

Dani Sahirul Alim,

Nur Wening

2021

Indian Journal of Forensic Medicine & Toxicology

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“…Balanced scorecard (BSC) makes a company's strategic target into a balanced performance evaluation index, in this way a reliable performance evaluation system is built to achieve strategic targets. Evaluation of company performance is divided into four indexes, including finance, customer satisfaction, internal processes, innovation and improvement [3][4][5] . So it is interesting to do a review whether the BSC is really able to improve performance, especially in the health service sector.…”

Section: Introductionmentioning

confidence: 99%

The Balanced Score Card in Improving Performance in the Health Care Sector: A Literature Review

Tirtana Brachnata,

Nur Wening

2021

Indian Journal of Forensic Medicine & Toxicology

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This paper is a literature review that discusses the use of the Blanced Score Card (BSC) to improve organizational performance, especially in the field of health services. The purpose of this study is to explore and connect theories from various studies. This paper identifies 21 articles with related topics published in the last decade. The results in this study indicate that BSC has been used in the health sector but is mostly used in the hospital sector, amounting to 87.5% (measuring performance against national standards and guidelines in the essential package of hospital services, assessing the quality of health services to strengthen health services in developing a country, integrated health care in hospitals, measuring service quality with the cost of patient care in the hospital, evaluate hospital performance, evaluation of the main performance of the hospital as an effort to achieve the hospital's strategic goals efficiently) and in part small bada in the field of pharmaceutical services by 12.5% (measuring and evaluating the performance of pharmacies and stressing patient-centered services). While in other health service sectors there has not been any research that causes this cause based on this research it can be used to develop other research to examine the effectiveness of the use of BSC in the broader health service sector such as national health insurance, basic health services, or at the ministry or agency health.

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Application of balanced score card in LCC management

Cited by 2 publications

References 0 publications

A Review of the Use of Strategic Management Tools in the HealthSector

A Review of the Use of Strategic Management Tools in the HealthSector

The Balanced Score Card in Improving Performance in the Health Care Sector: A Literature Review

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