2021
DOI: 10.37506/ijfmt.v16i1.17655
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The Balanced Score Card in Improving Performance in the Health Care Sector: A Literature Review

Tirtana Brachnata,
Nur Wening

Abstract: This paper is a literature review that discusses the use of the Blanced Score Card (BSC) to improve organizational performance, especially in the field of health services. The purpose of this study is to explore and connect theories from various studies. This paper identifies 21 articles with related topics published in the last decade. The results in this study indicate that BSC has been used in the health sector but is mostly used in the hospital sector, amounting to 87.5% (measuring performance against nati… Show more

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