Application of Association Rules for Formation of Public (Administrative) Services Portfolio

Gavrilenko, Olena; Хоменко, Олександр; Zhurakovska, Oksana; Kohan, Alla; Piskun, Andrii; Khalus, Olena

doi:10.20998/2522-9052.2022.4.09

Cited by 2 publications

(5 citation statements)

References 4 publications

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“…In works [4,5], in addition to the principle of combining services by life event, it is proposed to apply other principles of combining services into a portfolio. Thus, in [4], the principle of combining services on the basis of statistical information on the provision of services is considered.…”

Section: Literature Review and Problem Statementmentioning

confidence: 99%

“…The proposed principle underlies the formation of recommendations regarding the composition of the service portfolio. In [5], the principle of combining services based on associative rules is considered. The application of the apparatus of associative rules made it possible to formulate recommendations regarding the composition of the portfolio of services, taking into account implicit, hidden dependences between services.…”

Section: Literature Review and Problem Statementmentioning

confidence: 99%

“…We also received a recommendation to consider the feasibility of grouping services into four groups based on the established relationship between services: R = { (1,6), (2,6), (5,7), (5,8)}.…”

Section: Conducting Intelligent Analysis For the Generated Datasetmentioning

confidence: 99%

“…Conducted studies, which analyzed data on the provision of public services, show that there are cases of users applying for several services at the same time. These services are not related to a certain life event or situation, or the list of documents submitted by applicants for different services is the same or very similar [4,5]. The detection of such services is possible based on the analysis of statistical information on the provision of services and the use of mathematical apparatus to detect hidden dependences between services.…”

Section: Introductionmentioning

confidence: 99%

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Establishing the grouping principle of public services based on the analysis of similarity coefficients

Gavrilenko,

Khomenko,

Zhurakovska

et al. 2023

EEJET

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The object of this study is the process of identifying implicit relationships between public services and the process of forming portfolios and groups of services determined on the basis of the formulated principle of combining services. The task to identify groups of interconnected services, which is relevant in view of the processes of digital transformation in the field of public services, was addressed. Expanding portfolios of public services thru the formed groups of interconnected services could make it possible to better take into account the interests of users, as well as simplify the process of development and reengineering of public services. The proposed approach to form groups of services would reduce the cost and complexity of reengineering services or converting them into electronic form. The result of research is a new principle of combining or grouping services, which is based on the methods of intelligent analysis. The basis of the proposed principle of forming groups of services is a simple and effective mathematical apparatus of applying similarity coefficients to establish the similarity of sets, which has not yet been used in the field of public services. The presence of interrelationships between services was established based on the analysis of Jaccard and Sorensen similarity coefficients. An algorithm for forming groups of services based on a new principle has been developed. The relationship between services was established as a result of the analysis of the composition of services, that is, the documents or data necessary for the provision of these services. This allows applying the proposed approach without restrictions and additional conditions. The developed algorithm also allows for «What-if» analysis of the obtained results. An illustrative example was considered: for a set of 10 services, 4 groups of services are formed. Suggestions for applying the proposed approach are provided

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Section: Literature Review and Problem Statementmentioning

confidence: 99%

Section: Literature Review and Problem Statementmentioning

confidence: 99%

Section: Conducting Intelligent Analysis For the Generated Datasetmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Establishing the grouping principle of public services based on the analysis of similarity coefficients

Gavrilenko,

Khomenko,

Zhurakovska

et al. 2023

EEJET

View full text Add to dashboard Cite

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“…Визначення принципів, за якими можна формувати ПП, є досить важливою та актуальною задачею з точки зору покращення надання послуг, а також реінжинірингу послуг. В роботі [4]…”

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Аналіз Впливу Коефіцієнтів Подібності На Склад Портфелів Публічних (Адміністративних) Послуг

Гавриленко,

Жураковська,

Коган

et al. 2023

збірник «Адаптивні Системи Автоматичного Управління Міжвідомчий

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Формування комплексу послуг здійснюється виключно за принципом об’єднання на основі життєвої (ділової) події чи ситуації. Але, як показує практичний досвід, користувачі часто запитують кілька послуг одночасно, і ці послуги не пов'язані однією життєвою подією. Це можна побачити, якщо проаналізувати статистичні дані щодо надання послуг центрами надання послуг. Застосування методів інтелектуального аналізу дозволяє виявити прихований зв'язок між послугами. У роботі [4] зроблено дослідження процесу формування портфеля послуг на основі асоціативних правил. В даній статті розглядається процес формування портфелів послуг за допомогою визначення коефіцієнтів подібності, коефіцієнтів Сімпсона, Кульчицького, Браун-Бланке та Отіаї. Вирішення поставленої задачі дозволить підібрати портфель послуг, які будуть корисними споживачам з точки зору комплексного використання цих послуг. Перевагою запропонованого підходу до формування портфеля послуг є можливість об’єднання послуг, зв’язок між якими є прихованим і може бути виявленим лише засобами Data Mining. Бібл. 9, табл. 8.

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Application of Association Rules for Formation of Public (Administrative) Services Portfolio

Cited by 2 publications

References 4 publications

Establishing the grouping principle of public services based on the analysis of similarity coefficients

Establishing the grouping principle of public services based on the analysis of similarity coefficients

Аналіз Впливу Коефіцієнтів Подібності На Склад Портфелів Публічних (Адміністративних) Послуг

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