Apparel Product Dissatisfaction and the Post‐complaint Process

Abstract

2015),"Stock dividends policy and liquidity of ex ante announcement: The liquidity hypothesis retest", China Finance Review International, Vol. 5 Iss 3 pp. 258-276 http://dx.If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation.

The Effects Of Consumers’ Behavioral Intentions On Service Recovery In Luxury Hotels

“…The immediate action from the service provider demonstrates the fairness of the service firm in acknowledging the customer's complaint in an appropriate time (Ekiz & Arasli, 2007). The time frame within which the dissatisfied customer receives feedback is highly significant to recoup customer satisfaction and repurchase behavioral intention (Kincade et al, 1992). The outcome of this research confirms that feedback has the most significant and positive relationship with service recovery satisfaction.…”

“…Immediate action on the part of the service provider indicates the fairness of the service firm in acknowledging the customer's complaint in an appropriate time (Ekiz & Arasli, 2007). The time frame within which a dissatisfied customer receives feedback is highly significant in recouping customer satisfaction and repurchase behavioral intention (Kincade, Redwine, & Hancock, 1992). In fact, strong feedback allows the service organization and employees to recover and enhance their performance as they attempt to keep their promises.…”

Determinants of Consumer Satisfaction/Dissatisfaction with the Performance of Apparel Products

“…These changes include no longer buying the same or a similar product, switching to another brand, and/or no longer shopping at the same store (Francis & Davis, 1990;Kincade et al, 1992). To increase consumers' repeat purchases, acceptance of other products in a line, and brand/store loyalty, an understanding of consumer satisfaction and dissatisfaction (CS/D) is crucial to marketers.…”

Antecedents and consequences of consumer satisfaction/dissatisfaction with the performance of apparel products at purchase and after consumption: a comparison of male and female South Korean consumers

“…For marketers, consumer satisfaction is also a desired outcome of marketing activities. Satisfaction reinforces consumers’ brand and store loyalty and/or resolution to buy the product frequently 4,5 …”