Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression

Winstanley, Sue; Whittington, Richard

doi:10.1080/0267837021000058650

Cited by 143 publications

(118 citation statements)

References 14 publications

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“…36 Winstanley and Whittington, participated by 375 health care professionals, found that those exposed to violence or threatening multiple times had higher EE and DP levels than those who never experienced such exposure. 37 In our study, residents exposed to daily violence had lower JS grades than those experienced violence on a monthly basis. Residents exposed to daily violence had higher EE and DP grades than those experienced violence on a weekly or monthly basis.…”

Section: -26mentioning

confidence: 79%

Factors Affecting Burnout and Job Satisfaction in Turkish Emergency Medicine Residents

Toker¹,

Ayrık²,

Bozkurt³

et al. 2015

Emerg Med Open J

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CitationToker I, Ayrık C, Bozkurt S, et al. ABSTRACTObjective: Despite the increasing concerns on burnout and job satisfaction in health-care professional, very few studies have examined resident physicians in Turkey. This study was aimed to determine the factors affecting burnout and job satisfaction among emergency medicine residents in Turkey. Method: An number of 410 emergency medicine residents including e-mail addresses registered to Emergency Medicine Associations received questionnaire forms previously prepared on an internet-based questionnaire site. Participants were asked to fill out Maslach Burnout Inventory (MBI), Job Satisfaction Scale (JSS) and socio-demographic data form. Results: Decrease in depersonalization grades and increase in personal accomplishment grades with the advancing age were found. Residents who had an experience greater than 10 years in the profession showed lower depersonalization grades in comparison with the beginners. Residents who could not reach a consultant for patient evaluation presented higher emotional exhaustion grades. Also residents who felt appreciated in work place and work in concert with the staff had lower burnout grades and higher job satisfaction grades. An increase in the average number of patients seen per day was found out to boost emotional exhaustion grades. Also the visible increase in the time spent for social activities during the week reduced emotional exhaustion and depersonalization grades while increasing personal accomplishment grades. Residents who were exposed to daily violence had lower job satisfaction grades and higher emotional exhaustion and depersonalization grades than those experienced violence on a monthly basis. Increase of job satisfaction was accompanied by a decreased burnout level. Conclusion: Emergency medicine residents have high burnout levels. For diminished burnout level and enhancement of job satisfaction in emergency medicine, adjustments like social support, workload, workplace stress and prevention of violence would be useful.

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Section: -26mentioning

confidence: 79%

Factors Affecting Burnout and Job Satisfaction in Turkish Emergency Medicine Residents

Toker¹,

Ayrık²,

Bozkurt³

et al. 2015

Emerg Med Open J

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show abstract

“…Indeed, stress and burnout and their impacts have been well documented among mental health professional groups including nurses, social workers and psychotherapists (Ben-Zur & Michael, 2007;Demerouti, Baker, Nachreiner, & Schaufeli, 2001;Gray-Stanley & Muramatsu, 2011;Harvey & Burns, 1994;Lloyd et al, 2002;Pines, 2008;Thoresen, Kaplan, Barsky, Warren, & De Chermont, 2003;Webster & Bergman, 1999;Welbourne et al, 2006;Winstanley & Whittinton, 2002). Such research has indicated that mental health workers appear to experience higher levels than do general community members of emotional distress, generalised anxiety, depression and burnout rates.…”

Section: The Workplace Context: Stress and Its Impacts On Job Incumbentsmentioning

confidence: 99%

Psychological Capital Qualities and Psychological Well-Being in Australian Mental Health Professionals

Koller¹,

Hicks²

2016

IJPS

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The mental health of mental health professionals has not been studied in detail to date, yet the work is stressful and many have left the field. What are the positive qualities that help mental health workers cope with their work and what pressures do they face? The purpose of the current study was to examine the psychological qualities and experiences of 56 Australian mental health professionals and compare these qualities with those of a general working group sample of 78 respondents, in regard to the similarities and differences demonstrated in psychological capital, positive psychological well-being, coping strategies, and mental health (depression, anxiety and stress) characteristics. Results from our online survey showed that the Australian mental health workers in our sample scored significantly higher on positive psychological capital attributes of optimism and goal-directed hope; significantly higher on psychological well-being (especially in valuing personal growth, and environmental mastery); and they scored significantly higher in the ability to use emotional coping effectively. They scored similarly to the general workplace sample on the depression, anxiety and stress scales; and similarly on active coping strategies. Conclusions are that those mental health workers continuing in the profession generally have high psychological well-being, provide a positive environment for their clients through their "psychological capital" emphasising optimism and hope, and they deal with their own pressures through positive emotional coping.

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“…A beteg agressziójának közvetlen hatása lehet az ápolóra, amely obszervációt igénylő fizikai károsodásokat foglal magába a zúzódáson, karmolá-son, vágáson át a halálig. További hatásai lehetnek a kró-nikus fájdalom, rémálmok, tehetetlenség, boldogtalanság, harag, érzelmi kimerülés és deperszonalizáció, elszigetelődés, a munkával való elégedetlenség és a pályaelhagyás [36]. Olyan hosszú távú pszichés következményei is lehetnek, mint a poszttraumás stressz betegség és a kiégés [11], valamint idegesség érzése, önértékelés csökkenése, ÖSSZEFOGLALÓ KÖZLEMÉNY visszatérő gondolatok arról, hogy mit kellett volna jobban csinálni [37].…”

Section: Erőszakos Cselekmények Következményeiunclassified

Egészségügyi dolgozók ellen elkövetett agresszív cselekmények

Tamás

Németh

2016

Orvosi Hetilap

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Egészségmagatartás és -fejlesztés Szakcsoport, SzegedNapjainkban egyre többet hallani az egészségügyi dolgozók ellen elkövetett erőszakról. Ezek olyan szándékos cselekmények, amelyeket legtöbbször a beteg vagy a hozzátartozó követ el, és a dolgozó testi, lelki sérülését okozzák rövid és hosszú távon egyaránt. Az agresszív cselekmények okai legtöbbször a páciensben keresendők, de szerepet játszanak benne az egészségügyben dolgozó szakemberek és a munkahely bizonyos jellemzői is. A szerzők a nemzetközi és hazai szakirodalomban fellelt adatokra támaszkodva ismertetik az agresszió különböző megfogalmazásait, az egész-ségügyi szakembereket ért agresszív cselekedetek okait. A közlemény részletesen kitér az agresszió típusaira, gyakorisági megoszlásaira, valamint ismerteti az egészségügyben dolgozó szakemberekre gyakorolt hatásokat, következmé-nyeket, illetve néhány megelőzési lehetőséget is ajánl. Orv. Hetil., 2016, 157(28), 1105-1109. Kulcsszavak: egészségügyi dolgozók, munkahelyi agresszió, erőszak Violent acts against health care providersViolence against health care providers is getting more awareness nowadays. These are usually deliberate actions committed by patients or family members of them resulting in short and long term physical or psychological debilitating harm in the staff members. The causes of the violent acts are usually rooted in patient-related factors, although some characteristics of the professionals and of the workplace may also play some role. The present article presents different definitions of violence and possible reasons for violence against health care providers based on relevant international and national literature. The paper discusses the different forms and frequency of violence, furthermore, details about the effects, consequences and some options for prevention in health care settings are also included. [2]. Bandura megfogalmazásában a beteg agressziója egy szándékos és céltudatos ártalmas vagy megkárosító cselekvés vagy viselkedés az ápoló irányába, ami az ápo-lót elkerülésre motiválja [3]. Az agresszív viselkedést a Keywords

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Anxiety, burnout and coping styles in general hospital staff exposed to workplace aggression: A cyclical model of burnout and vulnerability to aggression

Cited by 143 publications

References 14 publications

Factors Affecting Burnout and Job Satisfaction in Turkish Emergency Medicine Residents

Factors Affecting Burnout and Job Satisfaction in Turkish Emergency Medicine Residents

Psychological Capital Qualities and Psychological Well-Being in Australian Mental Health Professionals

Egészségügyi dolgozók ellen elkövetett agresszív cselekmények

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