Antecedents of Hypermarket Service Quality in the United Arab Emirates

ElMelegy, Ahmed R.; Ponnaiyan, Subramaniam; Alnajem, Mohamad

doi:10.1080/10686967.2017.12088378

Cited by 6 publications

(4 citation statements)

References 50 publications

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“…Prior researchers have considered reliability and responsiveness as more objective dimensions, while considering tangibility, assurance, and empathy as more subjective (Landrum et al, 2009). Previous studies have used these dimensions to examine service quality in retail (Alzola & Robaina, 2005;Elmelegy et al, 2017). In this research, the authors chose to utilize the more objective dimensions, reliability and responsiveness.…”

Section: Service Qualitymentioning

confidence: 99%

The value of visual quality and service quality to augmented reality enabled mobile shopping experience

David

Senn

Peak

et al. 2021

Quality Management Journal

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This study demonstrates that visual quality is an emergent factor in explaining behavioral intention in online shopping, as online retail technology continues to evolve. The researchers develop, and test a model, in augmented reality (AR) and non-AR contexts, explaining the effect of aesthetic appeal of the interface of a mobile retail app and position relevance of a product in the user environment on visual quality of the app. The model explains the influence of visual and service quality on user satisfaction toward the app and the influence of user satisfaction on recommendation intention. The data were collected from 102 mobile app users who were asked to use the view-in-room features on a mobile augmented reality (MAR) app. Another group of 155 mobile app users were requested to search for a product using a typical mobile app search interface. Both groups provided their responses via an online survey. The researchers used partial least squares structural equation modeling (PLS-SEM) to analyze the collected data. Results indicate that the model has superior explanatory power when applied to an AR context. This research also provides key insights for practitioners related to improving the rate of mobile app recommendations by their customers.

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Section: Service Qualitymentioning

confidence: 99%

The value of visual quality and service quality to augmented reality enabled mobile shopping experience

David

Senn

Peak

et al. 2021

Quality Management Journal

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“…Congruent with global growth in food consumption, the retail food sector in the UAE is thriving and has proven lucrative to foreign companies, whether tier one outlets or tiers two and three suppliers and producers (Al Faris and Soto, 2016). In 2010, total food product consumption was valued at close to $4bn in the UAE and food consumption increases by approximately 4 per cent per annum (The Economist, 2010), partly due to hypermarkets becoming the catalyst for high grocery sales in the UAE as well as across the broader MENA region (ElMelegy et al, 2017). Carrefour, Geant, Choitram, Spinneys, Waitrose, Mega Mart, Lulu, Abu Dhabi Co-operative Society, Emirates Co-operative, Union Co-operative Society and Safeer are all major players in the sector.…”

Section: The Uae Context: Demographic Challenges Food Retailing and Halal Standardsmentioning

confidence: 99%

Challenges in halal food ecosystems: the case of the United Arab Emirates

Randeree

2019

BFJ

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Purpose The purpose of this paper is to investigate challenges in balancing interoperability, food quality and customer satisfaction in halal food supply chains. Design/methodology/approach The study employed ethnography and grounded theory research methodologies. Research methods were ethnographic content analysis and document content analysis. The research framework encompassed a range of stakeholder groups connected with the halal food supply chain in the United Arab Emirates (UAE), focussing on Islamic jurisprudence, halal food sector analysis, import regulation compliance, halal food certification (HFC), food production, retailing and consumption. Findings The research found that supply chain intermediaries are challenged in balancing interoperability issues around non-unified global certification standards. Consequent variability in customer confidence in halal standards was found. Research limitations/implications This research focussed on the internal supply chain in the UAE, with future scope in HFC systems among external supplier nations and wider market research on customer perceptions of halal food integrity. Practical implications Transferability of the findings is high; to other halal food markets in particular, as well as supply chain systems for halal products across other Islamic economy sectors, notably halal pharmaceuticals and cosmetics. Aligning the halal ecosystem with trends in healthy eating and environmentalism is also considered. Originality/value The paper uniquely explores the halal food sector from the perspective of variant stakeholder disciplines in halal sector governance and operation. It exposes vulnerabilities in halal supply chains in a nation with one of the most demanding and diverse agri-food supply systems in the world.

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“…The association between service quality and customer satisfaction has been widely explored in the private sector, including in banking (for example Hallowell, 1986;Mihelis, Grigoroudis, Siskos, Politis, industry (for example Eskildsen, 2004;Elmelegy, Ponnaiyan, & Alnajem, 2017), telecommunications (for example Eskildsen, 2004;Md., 2014), and hospitality (for example; He, Li, & Lai, 2011). While the importance of service quality is undeniable in the private sector due to its association with organizational profitability, it is of greater importance in industries such as education and health care, where the public sector has an interest.…”

Section: Introductionmentioning

confidence: 99%

Determinants of Customer Satisfaction in the United Arab Emirates Health Care Industry

Sayani

Moonesar

Zakzak

et al. 2020

Preprint

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Background: The United Arab Emirates is aiming to provide ‘world-class healthcare’ to its citizens. This study aims to study the association between overall satisfaction and various aspects of health care services in the United Arab Emirates on a country level. Methods: The data was collected from 5,855 respondents on affordability, quality, accessibility, and responsiveness dimensions of health care. Besides frequency tables and descriptive statistics, statistical methods, such as Principal Component Analysis and Multiple Regression were used for dimension reduction and model the association between dependent (overall satisfaction) and independent (affordability, quality, accessibility, and responsiveness) variables. Results: The findings indicated higher levels of satisfaction with quality and accessibility and lower levels of satisfaction with affordability and responsiveness. Recommendations are provided to address the latter two factors. Conclusions: The study identifies issues in health care service provision in the United Arab Emirates and offers recommendations about enhancing affordability and responsiveness.

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Antecedents of Hypermarket Service Quality in the United Arab Emirates

Cited by 6 publications

References 50 publications

The value of visual quality and service quality to augmented reality enabled mobile shopping experience

The value of visual quality and service quality to augmented reality enabled mobile shopping experience

Challenges in halal food ecosystems: the case of the United Arab Emirates

Determinants of Customer Satisfaction in the United Arab Emirates Health Care Industry

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