Antecedents of Cultural Intelligence Among American Hospitality Students: Moderating Effect of Ethnocentrism

Lee, JungHoon Jay; Crawford, Alleah; Weber, Melvin R.; Dennison, Dori

doi:10.1080/10963758.2018.1444494

Cited by 25 publications

(24 citation statements)

References 54 publications

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“…Researchers argued that despite having various positive outcomes of cultural intelligence, there is a scarcity of research in this area (Brancu et al, 2016; Jyoti & Kour, 2015). Gap in studies related to cultural intelligence in academic context has also been observed (Lee et al, 2018). Also, there is a gap in the studies which have examined the cultural intelligence and its influence on the psychological adaptation of international students.…”

Section: Literature Reviewmentioning

confidence: 98%

Measurement of Cultural Intelligence and Its Impact on Psychological Adaptation of International Students in India

Rana

Bhasin

Mushtaq

2020

Vision

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In recent years, India has emerged as a host to several students from various countries. It tenders cheap and affordable education to the globe. Post liberalization, economic boost to the Indian economy was attained due to educational tourism also. The major facade here is the adaptation of the international students to the Indian environment. One of the major aspects which positively contributes towards cultural adaptation among these sojourners is cultural intelligence. Researchers argued that the concept of cultural intelligence is significant for international students who are short term visitors in a foreign country. It is important for them to develop cultural intelligence competency, that is, metacognitive, cognitive, motivational and behavioural cultural intelligence as these capabilities lead to their cultural adaptation. In this context, the present study has been conducted with an aim to understand the relationship between the different facets of cultural intelligence and psychological adaptation of international students. The present study has also analysed the level of cultural intelligence and psychological adaptation among international students to understand the components of these dimensions which are less developed among international students. Data has been analysed using various statistical techniques, that is, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), mean and structural equation modeling (SEM). Results of the study have depicted a lower level of cultural intelligence among international students in India. Authors have concluded that behavioural cultural intelligence has shown a direct and positive relationship on the psychological adaptability of international students. These results, therefore, have practical implications for educational institutes and policymakers as it will help in drafting a policy framework for Indian higher educational institutes (HEIs).

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Section: Literature Reviewmentioning

confidence: 98%

Measurement of Cultural Intelligence and Its Impact on Psychological Adaptation of International Students in India

Rana

Bhasin

Mushtaq

2020

Vision

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“…They defined CQ as the ability of the individual to interact effectively with people who are culturally diverse with the cultural context of the individual (Nosratabadi et al 2020). Individuals demonstrating higher levels of CQ are more likely to thrive and flourish in culturally diverse situations than individuals who exhibit lower levels of CQ (Lee et al 2018).…”

Section: Cultural Intelligence (Cq)mentioning

confidence: 99%

Untitled

2022

AJT

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ATINER is an Athens-based World Association of Academics and Researchers based in Athens. ATINER is an independent and non-profit Association with a Mission to become a forum where Academics and Researchers from all over the world can meet in Athens, exchange ideas on their research and discuss future developments in their disciplines, as well as engage with professionals from other fields. Athens was chosen because of its long history of academic gatherings, which go back thousands of years to Plato's Academy and Aristotle's Lyceum. Both these historic places are within walking distance from ATINER's downtown offices. Since antiquity, Athens was an open city. In the words of Pericles, Athens"…is open to the world, we never expel a foreigner from learning or seeing". ("Pericles' Funeral Oration", in Thucydides, The History of the Peloponnesian War). It is ATINER's mission to revive the glory of Ancient Athens by inviting the World Academic Community to the city, to learn from each other in an environment of freedom and respect for other people's opinions and beliefs. After all, the free expression of one's opinion formed the basis for the development of democracy, and Athens was its cradle. As it turned out, the Golden Age of Athens was in fact, the Golden Age of the Western Civilization. Education and (Re)searching for the 'truth' are the pillars of any free (democratic) society. This is the reason why Education and Research are the two core words in ATINER's name.

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“…First, metacognitive CQ is defined as the conscious cultural awareness of an individual (Ang & Van Dyne, 2008; J. Lee et al, 2018). Metacognitive CQ promotes active thinking about people or situations in cross-cultural interactions; it allows individuals not to rely on their own culturally bounded knowledge or thinking but to adapt to unfamiliar cultural norms (Earley & Peterson, 2004;Malek & Budhwar, 2013).…”

Section: Cultural Intelligencementioning

confidence: 99%

“…This unprecedented customer diversity presents a challenge to the hospitality industry because the success of a company depends on the customer service skills of their contact employees (J. Lee et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

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Serving Diverse Customers: The Impact of Cultural Intelligence on Employee Burnout, Engagement, and Job Satisfaction

Min

Kim

Agrusa

2021

Journal of Hospitality & Tourism Research

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This study examined the impact of cultural intelligence (CQ) on three key work-related attitudinal outcomes (burnout, engagement and job satisfaction) in a structural equation model. Data were collected from 288 restaurant employees in Hawaii, United States, where restaurant patrons are culturally diverse. Among the four dimensions of CQ (metacognitive, cognitive, motivational, and behavioral), cognitive and motivational CQ played a primary role in the proposed model. Motivational CQ predicted employee burnout and engagement; cognitive CQ predicted engagement. In addition, both motivational and cognitive CQs had an indirect influence on job satisfaction through engagement or burnout. Unlike previous studies of people who are studying or working abroad, this study indicates that CQ can be a salient personal resource for hospitality employees in their home countries but who have diverse customers. Theoretical and practical implications are discussed based on the findings of this research.

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Antecedents of Cultural Intelligence Among American Hospitality Students: Moderating Effect of Ethnocentrism

Cited by 25 publications

References 54 publications

Measurement of Cultural Intelligence and Its Impact on Psychological Adaptation of International Students in India

Measurement of Cultural Intelligence and Its Impact on Psychological Adaptation of International Students in India

Untitled

Serving Diverse Customers: The Impact of Cultural Intelligence on Employee Burnout, Engagement, and Job Satisfaction

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