Antecedents and Outcomes of Extent of ERP Systems Implementation in the Sub-Saharan Africa Context: A Panoptic Perspective

Abstract

Abstract:Most research on the impact of enterprise resource planning (ERP) systems implementation on business process outcomes have focused on developed nations. However, Sub-Saharan Africa, a developing region, is a growing ERP market and provides a new context for theory development. We examine the antecedent and outcomes of extent of ERP systems implementation in Sub-Saharan Africa. Specifically, we examine three research questions: 1) "How does an organization's data culture influence the extent of ERP implementation?", 2) "How does the extent of ERP implementation influence the ethical behavior and data integration of the organization?", and 3) "How do ethical behavior and organizational integration influence the business process outcomes?". We used the panoptic concept as a theoretical lens to develop a research model and six hypotheses to answer the research questions. We tested the model by using the survey methodology to collect data from 115 firms that have implemented ERP systems and operated in 13 industries in Ghana, a Sub-Saharan Africa nation. We used structural equation modeling to analyze the data. We found support for all six hypotheses. We offer both theoretical and managerial implications.

A Study of the Adoption and Implementation of Enterprise Resource Planning (ERP): Identification of Moderators and Mediator

“…It is observed that similar findings were found with the rest of the world, particularly with ERP adoption and implementation in the study of Rajan and Baral [37], Awa, Uko and Ukoha [19], Dwivedi, Rana, Jeyaraj, Clement and Williams [43] and Alam and Uddin [2]. The study supported the hypotheses indicates that when performance expectancy, effort expectancy, social influence, and facilitating conditions of ERP prevail, users' passion and inclination toward behavioral intention to use of ERP grows, and vice versa [32]. Unlike the findings of Salloum and Shaalan [53], Chao [44], and Dwivedi, Rana, Jeyaraj, Clement and Williams [43], the influence of facilitating conditions is not found influential statistically.…”

“…First, we documented numerous global studies, which are seemed to Western-biased, to unearth the factors triggering the reluctance of end-users, and reasons for gigantic failure from yielding massive success [2,40]. Surprisingly, very few studies were observed in the developing countries' contexts to explore the reasons regarding its slow progress [32,37]. As mentioned in prior studies, the studied results validate the previous findings explored in various settings in the rest of the world in general [11,19,37], and an Asian case in particular.…”

Investigating the Moderating Role of Environmental Uncertainty between Institutional Pressures and ERP Adoption in Jordanian SMEs

“…Additionally, we have documented several global works, which seemed to be Western biased, to unearth the factors influencing ERP adoption and the reasons for failure to yield success [37,38]. Surprisingly, it is clearly obvious from the prior literature that the context of ERP system adoption in developing countries has not been explored adequately [22,39]. Only a few researchers have focused on examining the factors influencing the adoption of ERP systems in the context of developing countries [37].…”

Building Consumers’ Trust in Electronic Retail Platforms in the Sub-Saharan Context: an exploratory study on Drivers and Impact on Continuance Intention

“…McKinsey estimates that e-commerce spending in SSA is estimated to be $12 billion and projected to reach a revenue of $75 billion per annum by 2025 (McKinsey, 2013). However, at pre-sent, many of these initiatives still end up failing in SSA due to a misunderstanding of the mechanisms that exist in the local context (Asamoah and Andoh-Baidoo, 2018). While there is an extensive body of literature that has investigated factors that influence the intention and usage of e-tail platforms within the Information Systems (IS) literature, these studies have predominantly been conducted in the developed country contexts (Williams et al 2015) and not within the context of developing countries such as those in SSA.…”