“…This dimension is best understood in the context o f social service occupations where the object o f depersonalization is the worker's client (Wright & Cropanzano, 1998 The mechanism by which emotional exhaustion occurs and by which it exerts its effects can be explained by conservation o f resources theory (CORT) (Hobfoll, 1989). According to CORT, strain, in this case in the form of emotional exhaustion, can occur when there is an actual resource loss, a perceived threat o f resource loss, when resources are inadequate to meet the demands o f the situation, or the investment o f resources does not bring about expected returns (Hobfoll, 1989;Wright & Cropanzano, 1998 (Ganster, Fusilier, & Mayes, 1986;Jackson, 1983;Schaubroeck et al, 1989). Participation in workplace decision making is believed to reduce role conflict because it provides employees with influence over role senders (Schaubroeck et al, 1989).…”