A Mixed-Methods and Multi-Level Investigation of the Effects of a Crew Chief Intervention on Job Attitudes, Occupational Stress, and Organizational Commitment
Abstract:Chief Intervention on Job Attitudes, Occupational Stress, and
Organizational CommitmentHigh-profile instances o f workplace violence and increased pressure from competitors have threatened the viability o f one o f the nation's largest employers, the United States Postal Service (USPS). As a result, the USPS began a massive change effort in the early 1990's. One o f the initiatives implemented to improve labormanagement relations was a derivative o f the self-managed work team known as the crew chief program. … Show more
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