Antecedents and consequences of home-sharing stays: Evidence from a nationwide household tourism survey

Yang, Yang; Tan, Karen Pei-Sze; Li, Xiang

doi:10.1016/j.tourman.2018.06.004

Cited by 56 publications

(35 citation statements)

References 39 publications

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“…Multiple studies in the peer-to-peer accommodation sector suggest showing trust by staying at a private person’s place instead of a hotel room increases guests’ satisfaction levels (Alrawadieh & Alrawadieh, 2018; Birinci et al, 2018; S. Lee & Kim, 2018; Priporas et al, 2017; see also Y. Yang, Tan, & Li, 2019), whereas a lack of trust conversely lowers the satisfaction levels (Mahadevan, 2018; Malazizi et al, 2018).…”

Section: Resultsmentioning

confidence: 99%

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

Köbis

Soraperra

Shalvi

2020

Journal of Management

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The sharing economy is estimated to add hundreds of billions of dollars to the global economy and is rapidly growing. However, trust-based commercial sharing—the participation in for-profit peer-to-peer sharing-economy activity—has negative as well as positive consequences for both the interacting parties and uninvolved third parties. To share responsibly, one needs to be aware of the various consequences of sharing. We provide a comprehensive, preregistered, systematic literature review of the consequences of trust-based commercial sharing, identifying 93 empirical papers spanning regions, sectors, and scientific disciplines. Via in-depth coding of the empirical work, we provide an authoritative overview of the economic, social, and psychological consequences of trust-based commercial sharing for involved parties, including service providers, users, and third parties. Based on the aggregate insights, we identify the common denominators for the positive and negative consequences. Whereas a well-functioning infrastructure of payment, insurance, and communication enables the positive consequences, ambiguity about rules, roles, and regulations causes non-negligible negative consequences. To overcome these negative consequences and promote more responsible forms of sharing, we propose the transparency-based sharing framework. Based on the framework, we outline an agenda for future research and discuss emerging managerial implications that arise when trying to increase transparency without jeopardizing the potential of trust-based commercial sharing.

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Section: Resultsmentioning

confidence: 99%

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

Köbis

Soraperra

Shalvi

2020

Journal of Management

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“…Airbnb encourages meaningful interactions between its hosts and guests in order to build a high level of trust in the sharing economy. Because Airbnb represents P2P accommodation, it is important to understand why guests (buyers) build trust in Airbnb and trust in the hosts [41]. Facing a successful competitor like Airbnb, the hotel industry can remain competitive by developing its understanding of trust as well.…”

Section: Trust In Airbnbmentioning

confidence: 99%

“…The prominent appearance of sellers' photos on these platforms can have a significant impact on guests' trust and reputation. Studies have also shown that affective-based trust can be a more powerful influence on users than cognitive-based trust when users find their Airbnb host familiar through emotional connections [41]. Airbnb's key mechanism for facilitating trust between hosts and guests is its public review system, where both parties can post reviews [3].…”

Section: Trust In Airbnbmentioning

confidence: 99%

“…Several works on Airbnb have found that cultural attributes play a significant role in the formation of consumer loyalty, so future studies should explore the role of dedication-based and calculative mechanisms on consumer loyalty across a variety of cultures. Last, Yang et al [41] established the following two trust types: trust in Airbnb and trust in the host. This study just focused on trust in Airbnb because customers consider trust in Airbnb as more important when choosing accommodation.…”

Section: Limitations and Future Workmentioning

confidence: 99%

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Attracted to or Locked In? Explaining Consumer Loyalty toward Airbnb

Kim

2020

Sustainability

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In an increasingly complex and dynamic environment, understanding the fundamental mechanisms of customer loyalty toward Airbnb has become very appealing to both researchers and providers in recent years. Most prior studies on Airbnb have focused mainly on dedication-based mechanisms, such as consumer satisfaction or attitude. However, little is currently known about how the theoretical view for adapting dedication-based and constraint-based mechanisms establishes Airbnb consumer loyalty and affects by attributes, such as authentic experience, trust in Airbnb, and social benefits—that is, the vital predictors of affective commitment. It explores social benefits, relative attractiveness, and price fairness as the key antecedents of calculative commitment. This study identifies the relationship using a structural equation modeling method and empirical data collected from 156 Airbnb consumers who use it more than twice. The analysis results show that consumer loyalty toward Airbnb is shaped by dedication- and constraint-based mechanisms. The findings indicate that both affective and calculative commitments significantly affect customer loyalty in the context of Airbnb. Authentic experience, trust in Airbnb, and social benefits significantly affect affective commitment to Airbnb. While both social benefits and relative attractiveness play an important role in enhancing calculative commitment to Airbnb, price fairness is not significantly related to it. Theoretical and practical implications and future research directions are subsequently discussed.

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“…Previous research (Downward & Lumsdon, 2000;Lo et al, 2019;Mehmetoglu, 2007;Rauch et al, 2015) evidenced that tourists ' span of stay, their optimal choice of activities and their time they spend in the tourist destination seem to affect the value of their accommodation. On the other hand, various other studies have proposed that accommodation is an expansion of the tourism experience and that a healthy accommodation experience can increase the satisfaction of visitors with their general journey and the destination (Shi et al, 2019;Wight, 1998;Yang et al, 2019). The experience of accommodation is essential to the memorability of the general destination experience of visitors (Shi et al, 2019;Tukamushaba et al, 2016).…”

Section: Accommodation Qualitymentioning

confidence: 99%

Factors Influencing The Destination Image Of Kuching Waterfront: A Tourist Perspective

Chin¹,

Lo²,

Mohamad³

et al. 2020

European Proceedings of Social and Behavioural Sciences

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Antecedents and consequences of home-sharing stays: Evidence from a nationwide household tourism survey

Cited by 56 publications

References 39 publications

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

The Consequences of Participating in the Sharing Economy: A Transparency-Based Sharing Framework

Attracted to or Locked In? Explaining Consumer Loyalty toward Airbnb

Factors Influencing The Destination Image Of Kuching Waterfront: A Tourist Perspective

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