Analyzing the effects of social impacts of events on satisfaction and loyalty

Yürük, Pınar; Akyol, Ayşe; Şimşek, Gülhayat Gölbaşı

doi:10.1016/j.tourman.2016.12.016

Cited by 48 publications

(30 citation statements)

References 80 publications

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“…The process of the organisation of mass events in very complicated and timeconsuming. The appropriate conduct of it requires a comperehensive acquintanceship with the tastes and expectations of customers, flexibility, and also skillfulness in responding to difficulties occurring in the course of the event (Yürük et al 2017). In connection with that fact, organisers ought to make all kinds of efforts in order to improve the standards of the quality offered services, and also conduct a permanent measurement of the satisfaction of customers.…”

Section: Resultsmentioning

confidence: 99%

Analysis of the Influence of the Selected Aspects of Organisation of a Mass Event Upon the Security of Participants in It

Woźniak¹,

Zimon²,

Laskowska³

2019

IJQR

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The principal motivation for undertaking a research process was the fact that, in the literature of the subject, there is still less than sufficient number of studies relevant to the subject of the influence exerted by the selected aspects of the organisation of mass events upon the security and the satisfaction of participants in them. The research process was conducted in two stages, in the years: 2016 and 2017, on the group of 3,820 participants in Rzeszow Juwenalia. In the publication, it was attempted as well to verify the research hypotheses enumerated hereinbelow: a presumption that the gender, the attended year of studies, and also attending a given institution of tertiary education, do not exert influence upon the assessments of Rzeszow Juwenalia in the context of the feeling of security of participants, and also the assessment of the actions of services ensuring the security of the event venue by them is adopted; another presumption, that the assessment of Rzeszow Juwenalia in the context of the feeling of security of participants, and also the assessment of the actions of services ensuring the security of the event venue by them, is not, to a significant degree, different in studied periods of time, was adopted as well. The research process which was conducted made it possible to verify the adopted research hypotheses, and also to determine what factors make it possible to grasp the difference between the perception of the selected aspects of the organisation of an event by participants in it.

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Section: Resultsmentioning

confidence: 99%

Analysis of the Influence of the Selected Aspects of Organisation of a Mass Event Upon the Security of Participants in It

Woźniak¹,

Zimon²,

Laskowska³

2019

IJQR

View full text Add to dashboard Cite

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“…Respondents' perceptions of the livelihood sustainability of the festival The literature on livelihood sustainability (Muresan et al, 2016;Su et al, 2016;Yürük et al, 2017;Caiazza & Audretsch, 2015;Huang & Zhang, 2012) reveals three important considerations in achieving livelihood sustainability, namely: economic factors, socio-cultural factors, and environmental aspects. Hence, the respondents' perceptions have been clustered following this approach for ease of analyses.…”

Section: Results Discussion Profile Of the Respondentsmentioning

confidence: 99%

“…This assertion is further strengthened by the large percentage of respondents who are not sure if socio-cultural impacts from the event are negative or positive. Studies by Diedering & Kwiatkowski (2015), Yürük et al (2017), Caiazza & Audretsch (2015) and Huang & Zhang (2012) attest to this view that socio-cultural attributes of community livelihoods are not given the same attention as economic factors. A similar conclusion of an apathetic attitude can be reached regarding the environmental impacts of the festival on community livelihood.…”

Section: Resultsmentioning

confidence: 99%

“…Similarly, in the international literature, an increasing pool of studies seem to affirm a positive trajectory in the socioeconomic contribution of events to the host communities (Diedering & Kwiatkowski, 2015, Kwiatkowski, 2015Frechtling, 2006;Gao & Wu, 2017;Nyikana, & Tichaawa, 2018). However, it is important to take cognisance and acknowledge the fact that diverse social (Yürük et al, 2017;Arcodia & Whitford, 2007), cultural (Connell et al, 2015;Neal et al, 2007;Ntloko & Swart, 2008) and environmental (Collins & Cooper, 2017;Andersson, & Lundberg, 2013) impacts generally arise from hosting events. In fact, Getz (2013aGetz ( , 2013b purports that the interdisciplinary nature of studies related to events and the social science implication continues to expand.…”

Section: F Fe Es St Ti IV Va Al L T To Ou Ur Ri Is Sm M a As S A An Nmentioning

confidence: 99%

“…It is, however, important to emphasise that the impacts of festivals stretch well beyond direct economic benefits as subsidiary industries such as agriculture, fishing, forestry, handicrafts and food processing tend to get a boost, albeit indirectly, from festivals (Muresan et al, 2016;Su et al, 2016). Lasso & Dahles, (2018), Yürük et al, (2017), Caiazza and Audretsch, (2015) and Huang & Zhang, (2012) emphasise the importance of adopting a more holistic approach to the analysis of the impacts of festivals by examining the socio -cultural attributes of festivals and events. These studies point to the fact that behavioural changes might take long to manifest but do have lasting effects.…”

Section: Festivals and Sustainable Livelihoodsmentioning

confidence: 99%

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Festival Tourism as an Instrument of Sustainable Livelihood in Eswatini (South Africa)

Acha-Anyi¹,

Dlamini²

2019

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The role of consumer ethnocentrism on boycott behaviour: What if a domestic business behaves egregiously?

Ulker‐Demirel

Yuruk‐Kayapinar²,

Kayapınar³

2020

Can J Adm Sci

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Although there is an extensive body of literature on ethnocentrism and boycott behaviour toward foreign products, this study focuses on how consumer behaviours with ethnocentric tendencies are affected by a boycott movement caused by an egregious act committed by a domestic business. The results show that although consumers tend to boycott strongly, given the egregious acts of a domestic business, their boycott behaviour is largely eliminated by ethnocentric sentiments. Therefore, no matter how the extent of the egregious act, ethnocentric tendencies seem to cause consumers to lose their sensitivity toward that kind of behaviour and to change their consumption preferences accordingly. K E Y W O R D Sboycott, ethnocentrism, egregious act, perceived egregiousness, PLS-SEM RésuméBien qu'il existe de nombreux travaux sur l'ethnocentrisme et le comportement de boycott à l'égard des produits étrangers, aucune étude ne s'est penchée sur la manière dont un mouvement de boycott provoqué par un acte flagrant commis par une entreprise nationale affecte les comportements des consommateurs présentant des tendances ethnocentriques. Les auteurs de cette étude se proposent précisément de combler cette lacune. Les résultats de leur étude montrent que bien que les consommateurs aient tendance à boycotter vigoureusement les produits étrangers après des actes flagrants commis par une entreprise nationale, leur comportement de boycott est largement neutralisé par les sentiments ethnocentriques. Par conséquent, quelle que soit l'ampleur de l'acte flagrant, les tendances ethnocentriques semblent faire perdre aux consommateurs leur sensibilité à ce type de comportement et les amener à modifier leurs préférences de consommation en conséquence.

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Analyzing the effects of social impacts of events on satisfaction and loyalty

Cited by 48 publications

References 80 publications

Analysis of the Influence of the Selected Aspects of Organisation of a Mass Event Upon the Security of Participants in It

Analysis of the Influence of the Selected Aspects of Organisation of a Mass Event Upon the Security of Participants in It

Festival Tourism as an Instrument of Sustainable Livelihood in Eswatini (South Africa)

The role of consumer ethnocentrism on boycott behaviour: What if a domestic business behaves egregiously?

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