The main purpose of this study is to examine the relationship between logistics service quality, logistics performance, firm performance, and technology. Survey data, which was collected from 572 industrial consumers operating in Turkey by stratified sampling method, were analyzed and compared by factor analysis and SEM. According to the results of the analysis, the data indicate that the quality of logistic service affects logistic performance and firm performance positively and directly. Also, it is clear from the results that the mediation role of logistic performance and its indirect impact are important in the effect of logistic service quality on firm performance. In the effect of the quality of logistic performance on firm performance, the role of technology in moderation is understood. It is also stated that when the moderation role of technology in the logistic service quality affects firm performance, logistic performance has also the mediation role.

Although there is an extensive body of literature on ethnocentrism and boycott behaviour toward foreign products, this study focuses on how consumer behaviours with ethnocentric tendencies are affected by a boycott movement caused by an egregious act committed by a domestic business. The results show that although consumers tend to boycott strongly, given the egregious acts of a domestic business, their boycott behaviour is largely eliminated by ethnocentric sentiments. Therefore, no matter how the extent of the egregious act, ethnocentric tendencies seem to cause consumers to lose their sensitivity toward that kind of behaviour and to change their consumption preferences accordingly. K E Y W O R D Sboycott, ethnocentrism, egregious act, perceived egregiousness, PLS-SEM RésuméBien qu'il existe de nombreux travaux sur l'ethnocentrisme et le comportement de boycott à l'égard des produits étrangers, aucune étude ne s'est penchée sur la manière dont un mouvement de boycott provoqué par un acte flagrant commis par une entreprise nationale affecte les comportements des consommateurs présentant des tendances ethnocentriques. Les auteurs de cette étude se proposent précisément de combler cette lacune. Les résultats de leur étude montrent que bien que les consommateurs aient tendance à boycotter vigoureusement les produits étrangers après des actes flagrants commis par une entreprise nationale, leur comportement de boycott est largement neutralisé par les sentiments ethnocentriques. Par conséquent, quelle que soit l'ampleur de l'acte flagrant, les tendances ethnocentriques semblent faire perdre aux consommateurs leur sensibilité à ce type de comportement et les amener à modifier leurs préférences de consommation en conséquence.

Purpose The purpose of this paper was to investigate housing satisfaction in a traditional neighborhood of Izmit, Turkey. According to this purpose, it was investigated whether the perceived living conditions (PLC) were mediating the effect on participants’ general housing satisfaction caused by satisfaction with the perceived quality of facilities (FQP), satisfaction with performance of local authorities (LA), satisfaction with social relations (SR) and satisfaction with physical surrounding (PS) in the Topçular neighborhood of Izmit District in Kocaeli, Turkey. Design/methodology/approach According to the hypotheses developed within the framework of the theoretical model, by using structural equation modeling (SEM), first, the direct relations between the variables were tested (PLC → overall housing satisfaction (OHS); PS, SR, LA → PLC; FQP → LA), then the indirect relationships between the variables were analyzed with the mediated role of OHS (PS, SR, LA → OHS → PLC). Findings The results show that all factors affected the OHS through the PLC. In conclusion, as the living conditions of the individual living in the neighborhood improve, the conditions take an active role in the relationship between the OHS and the satisfaction with the other relevant factors in the neighborhood, namely, PS, SR and performance of LA. In this relationship, it is seen that the satisfaction with PS has a negative effect, while the satisfaction with SR and satisfaction with the performance of LA have positive effects. Research limitations/implications The study was applied only to Turkey’s Izmit Province. Research may also be applied to other cities apart from those in Turkey. A small sample was also used in the study. Reaching a wider sampling for SEM can lead to different results. Practical implications Planners and designers should consider satisfaction – including various factors involved in planning, designing and refurbishing the neighborhoods – as the most important design data. Social implications The results of this study show that living conditions had an active role in the relationship between OHS and certain factors in the neighborhood: satisfaction with PS, SR and performance of LA. This study offers a framework to LA such as policymakers and urban planners to develop relevant and effective strategies and to improve dissatisfactory conditions in new and peripheral areas. Originality/value The originality of the paper is based on revealing the factors affecting the housing satisfaction of people living in the province of Izmit. This study offers a framework to LA such as policymakers and urban planners to develop relevant and effective strategies and to improve dissatisfactory conditions in new and peripheral areas.

Although today's consumers have more product and service options than before, there is no parallel increase in the satisfaction levels of consumers. This also changes opinions about consumer buying behavior. It is thought that consumers have bought products for not only the their tangible properties (utilitarian shopping) only for utility but also their pleasure and happiness (hedonic shopping). Materialists often think that material objects will lead to happiness, life satisfaction and general well-being. In this context, the aim of the study is to reveal the relationship between materialistic values and hedonic and utilitarian shopping and to investigate the effect of this relationship on life satisfaction. 517 academicians from Trakya, Kırklareli and Namık Kemal Universities were reached within the scope of the study and data were obtained by survey. For the purpose of the study, fitness of the scales to the Structural Equation Model (SEM) was tested by using Explanatory Factor Analysis and Confirmatory Factor Analysis. As a result of the analysis, it was found that there was a significant relationship between the centralization, which is the sub-dimension of materialist values and the hedonic shopping; centralization and happiness, which are the sub-dimension of materialist values and utilitarian shopping. In addition, there is a significant relationship between hedonic and utilitarian shopping and life satisfaction. Finally, it has been found that there is an indirect relationship between materialistic values and life satisfaction with the mediating effect of hedonic and utilitarian shopping.

Bilinçli tüketicilerin ve çevreye olan duyarlılıklarının artması, pazarlama literatüründe de yeni yaklaşımların ortaya çıkmasını sağlamıştır. Bu yaklaşımlardan biri de çevre hassasiyetini konu alan yeşil ürün kavramıdır. Yeşil ürün çevreye, doğal kaynaklara zarar vermeyen, sağlığı olumsuz yönde etkilemeyen ve geri dönüşümü destekleyen ürünlerdir. Tüketicilerin farklı demografik özelliklere sahip olması, onların istek ve ihtiyaçlarının farklılaşmasına neden olmakta, bu nedenle yeşil ürünlere yönelik düşünceleri de değişikliğe uğramaktadır. Bu nedenle bu çalışmada, yeşil ürün satın alma davranışları üzerine odaklanılmaktadır. Demografik özelliklerin farklılaştığı X, Y ve Z kuşağı tüketicilerin yeşil ürün satın almaya yönelik davranışları incelenmektedir. Bu amaç doğrultusunda X, Y ve Z kuşağı tüketicilerden yüz yüze anket yöntemi ile toplam 435 anket toplanmıştır. Elde edilen verilere SPSS 25.0 istatistik programı ile birlikte frekans analizi, t testi ve ANOVA testleri uygulanmıştır. Çıkan sonuçlara göre; kadınların erkeklere göre, evli olan katılımcıların bekar katılımcılara göre yeşil ürün satın almada daha duyarlı oldukları ortaya çıkmıştır. Ayrıca, kuşaklara göre bakıldığında ise, X kuşağı katılımcıları, Y ve Z kuşaklarına göre yeşil ürün konusunda daha hassas davranmakta ve yeşil ürün satın alma konusunda daha istekli olmaktadırlar.