“…While less flexible than private modified vehicle (PMV) use, such systems offer independence for PWD to travel to places of their choosing, thereby successfully facilitating social participation to employment, health, voluntary, education, social and community engagement activities (Deka & Gonzales, 2014;Fei & Chen, 2015;Nguyen-Hoang & Yeung, 2010). However, there have been multiple problems with these systems depending on the geographic location, governance, delays, effectiveness, efficiency and costs to individuals and to government (Bazaras, Verseckienė, & Palšaitis, 2013;Fitzgerald, Shaunesey, & Stern, 2000;Fu, 2002).…”