Analysis On Academic Information System Quality Toward User Satisfaction

Sultono, Sultono; Erizal, Erizal

doi:10.20476/jbb.v22i2.5701

Cited by 16 publications

(15 citation statements)

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“…• The SQ has 22.9% influence and significant by 5.390 toward U. The result was in line with the previous study which described system quality (SQ) had a significant impact on the perceived ease of use (U) [18] • The SQ has 38.5% influence and significant by 7.832 toward US. The prior research of Lee (2010) demonstrate that user satisfaction in e-learning has the most significant effect on user's continuance intention.…”

Section: Discussionsupporting

confidence: 90%

Information Technology Based Entrepreneurship Education in University

Soegoto¹

2018

Proceedings of the International Conference on Business, Economic, Social Science and Humanities (ICOBEST 2018)

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The purpose of the research is to investigate the application of Information Technology (IT) on Entrepreneurship Education and to what extent IT effective to support the success of entrepreneurship education by increasing entrepreneurial intention in University. The research was conducted by study case in a Private University in Bandung. This research used quantitative method by adopting DeLone and McLeans Information System (IS) Success Model (2003). The variables used were system quality (SQ), information quality (IQ), use (U), user satisfaction (US), service quality (SEQ) and net benefit (NB). Linear regression and T-test was used to analyze data. The questionnaires were distributed to 100 respondents. Interview to entrepreneurship students and lecturers was also performed. The result of study indicated that all variables significantly influenced the success of IT application on entrepreneurship education. The positive correlation between all variables and significance influence discovered that IT based entrepreneurship education is effective to be applied and increases the entrepreneurial intention of the students. The universities in the development of well integrated IT in entrepreneurship education will gain high levels of entrepreneurial intention The research provides information to apply IT based entrepreneurship education in university.

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Section: Discussionsupporting

confidence: 90%

Information Technology Based Entrepreneurship Education in University

Soegoto¹

2018

Proceedings of the International Conference on Business, Economic, Social Science and Humanities (ICOBEST 2018)

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“…Iivari (2005) has the same research results, although only using two variables of system quality and information quality, the results obtained indicate that perceptions of system quality and perceived quality of information are significant predictors for user satisfaction. These results are in line with Sultono et al (2015) which reveals that service quality, information quality, and system quality have a significant positive influence on the satisfaction of information system users and users were satisfied with the implementation of information systems because they could reduce problems that arose before the implementation of information systems. The user feels the satisfaction of the SIM ASN because the SIM ASN is very helpful and simplifies the staff management process.…”

Section: Discussionsupporting

confidence: 83%

Analysis of Success Factors Implementation of State Civil Apparatus Management Information System

Arsyanur

Suroso²,

Sukmawati³

2019

JAM

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The State Civil Apparatus Management Information System, commonly called as SIM ASN, is used to manage staff data that contains all information about the State Civil Apparatus at the Ministry of Agriculture. This study aims to analyze the factors that influence the success of SIM ASN, in accordance with DeLone and McLean's information system success model (2003). Specifically, the purpose of this study is to analyze the effect of information quality,system quality, and service quality on use and user satisfaction. Analyze the effect of the use on user satisfactionand analyze the use and user satisfaction on net benefits. The respondents involved in this study are 142 users of the SIM ASN.This study was analyzed using Structural Equation Modeling (SEM). The results showed that information quality, system quality, and service quality had a significant effect on user satisfaction, but only service quality had a significant effect on use;use does not have a significant effect on user satisfaction; use and user satisfaction have a significant effect on net benefits. By looking at the results, it can be concluded that the DeLone and McLean (2003) models were confirmed to be used in assessing the success of SIM ASN at the Ministry of Agriculture. Suggestion for further research is to develop a net benefit variable that is not only assessed on individuals but also benefits at the organizational level and needs research on the user competency model to find out competency standards for users of management information systems.

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“…Developers can improve Shopee's system quality as a criteria expected by users so that the level of use continues to increase in the future, whereas H2, which is the Effect of System Quality on User Satisfaction, shows that system quality can increase user satisfaction. This is consistent with research conducted by Sultono et al (2016) which needs to be evaluated periodically by the management of system quality by involving users, in order to ensure that user needs are met so that user satisfaction is achieved. The result of H3, which is the Effect of Information Quality on Use, shows that information quality can increase use.…”

Section: Resultssupporting

confidence: 73%

Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

Dirgantari

Hidayat

Mahphoth³

et al. 2020

Indonesian J. Sci. Technol

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Pandemic outbreaks of COVID-19 have made customers take drastic steps to help world governments to prevent further spread, one of which is by social distancing. This policy made buying and selling online a convenient option to fulfill the needs for goods and/or services. The purpose of this study was to determine the level of use and satisfaction of e-commerce customers in the COVID-19 pandemic period with the information system success model (ISSM) approach that was formed through system quality, information quality, and service quality. The research method used a quantitative approach by distributing questionnaires to respondents of 206 e-commerce costumers. Data analysis used Structural Equation Modeling (SEM) where the results confirm that system quality, information quality, service quality, affected the level of use and user satisfaction of e-commerce customers. E-commerce companies are recommended to maintain, even improve system quality and information quality because information that is less interesting, less relevant, and difficult to understand results in low information quality, which in turn, can reduce the level of use and customer satisfaction.

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Analysis On Academic Information System Quality Toward User Satisfaction

Cited by 16 publications

References 0 publications

Information Technology Based Entrepreneurship Education in University

Information Technology Based Entrepreneurship Education in University

Analysis of Success Factors Implementation of State Civil Apparatus Management Information System

Level of Use and Satisfaction of E-Commerce Customers in Covid-19 Pandemic Period: An Information System Success Model (ISSM) Approach

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