Analysis of tourist satisfaction in tourism supply chain management

Ghaderi, Zahed; Hatamifar, Pezhman; Khalilzadeh, Jalayer

doi:10.1080/13032917.2018.1439074

Cited by 18 publications

(22 citation statements)

References 33 publications

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“…Zhang et al (2009) highlight a research agenda for TSCM, and the past decade witnesses a rigorous development of TSCM research. However, as highlighted, the academic work in this domain is scant compared with other disciplines (ibid 2009;Ghaderi et al 2018;Szpilko 2017). Only a few definitions of a tourism supply chain (TSC) or its equivalents, such as tourism value chain or distribution chain, are found in the tourism literature.…”

Section: Tourism Supply Chain Management (Tscm)mentioning

confidence: 99%

“…Results of the study show that there is an understanding of TSCM practices among these tourism practitioners, but developing long-lasting and strong relationships in the TSC is still challenging. In their study, Ghaderi et al (2018) explore the influence of TSCM factors on tourist satisfaction in Isfahan, Iran. The studied factors include attractions, infrastructure, transportation, accommodation, catering services, entertainment, shopping facilities, and visitor information.…”

Section: Tourism Supply Chain Management (Tscm)mentioning

confidence: 99%

“…The definition of SCM indicates that integration and coordination are the key dimensions in characterizing SCM (Tapper and Font 2004;Zhang et al 2009;Szpilko 2017;Ghaderi et al 2018). Before the emergence of the Internet, supply chain actors shared information via telephone, fax, post, and broadcasting.…”

Section: E-supply Chain Managementmentioning

confidence: 99%

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e-Supply Chain Management in Tourism Destinations

Zhang¹,

Tavitiyaman²

2020

Handbook of E-Tourism

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Supply chain management (SCM) was originally introduced in the early 1980s with the focus on increasing economic values in the manufacturing sector. The term has gained tremendous attention over the years. The rising focus on competitiveness and sustainability along with the fragmented nature of tourism represented as networked supply chains led to the novel perspective of tourism supply chain management (TSCM). Despite the popularity and benefits of SCM initiatives, enhanced supply chain performance has been hindered by the cost of communication and coordination among individual actors in each supply chain. Recent developments in information systems and technologies, however, have gained expectations that SCM performance will be enhanced. Research shows that information technology can enhance SCM performance by making real-time information available to the coordination process of the various

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Section: Tourism Supply Chain Management (Tscm)mentioning

confidence: 99%

Section: Tourism Supply Chain Management (Tscm)mentioning

confidence: 99%

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e-Supply Chain Management in Tourism Destinations

Zhang¹,

Tavitiyaman²

2020

Handbook of E-Tourism

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“…Service characteristics are based on IHIP (Inseparability, Heterogeneity, Intangibility, and Perishability) [16]- [21]. Later, some scholars added more characteristics with compliments on the previous ones, which are variability [22]- [24], interdependence [9], [25], simultaneity, cost structure, and labor intensive [26]. Most specific studies on the tourism and hospitality industries that mention about service characteristics are mostly relating the discussion with IHIP characteristics [9], [10], [22]- [24], [26]- [29].…”

Section: A Characteristic Of Tourism Industrymentioning

confidence: 99%

Exploring the Characteristics of Tourism Industry and Antecedents to Competitive Advantage Creation

Rahmiati¹,

Ismail²,

Amin³

et al. 2019

Proceedings of the 1st International Conference on Applied Economics and Social Science (ICAESS 2019)

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The tourism sectors comprises a wide range of industries in order to serve domestic and international visitors from business to leisure purposes. The aim of this paper is to explore on the topic of tourism, highlighting the characteristics of tourism industry and the antecedents to Competitive Advantage Creation (CAC). This paper uses exploratory study from 46 articles published in journals as well as conference proceedings. The result found that the characteristics of tourism product are adopted from service products. Service characteristics are based on IHIP (Inseparability, Heterogeneity, Intangibility, and Perishability). In the case of the tourism industry, competitive advantage could be created by providing an extraordinary experience which is the ultimate goal for travel and lead to customer satisfaction and customer loyalty. Therefore, this paper explains further the six competitive advantage creations through customer satisfaction. In conclusion, it is suggested that tourism industry should have collaboration between tourism players, in order to serve tourist better. Hence, exploring the tourism value chain activities will be advantageous.

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“…While tourism SC research has gained little momentum (Azmi et al, 2017; Babu et al, 2018; Ghaderi, Hatamifar, & Khalilzadeh, 2018; Lee & Fernando, 2015; Mandal, Korasiga, & Das, 2017; Mandal, Roy, & Raju, 2016; Mandal & Saravanan, 2019; Richards & Font, 2019; Roy, Amar, & Mandal, 2016); little empirical research exists to understand the enablers of sustainable tourism SC performance (STSCP). While extant literature focused on understanding the enablers of tourism SC agility (TSCA) (Mandal et al, 2016) and tourism SC resilience (TRES) (Roy et al, 2016), their inter‐relationship and importance in ensuring sustainability of tourism SC performance are not clearly understood yet, thereby underpinning the first research gap .…”

Section: Introductionmentioning

confidence: 99%

Role of tourism IT adoption and risk management orientation on tourism agility and resilience: Impact on sustainable tourism supply chain performance

Мандал

Dubey

2020

Journal of Tourism Research

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The study explored the influence of tourism IT adoption and risk management orientation on tourism supply chain agility and resilience that may impact sustainable tourism supply chain performance using dynamic capability view. The study gathered 302 perceptual responses from hotels and tour companies and analyzed using structural equation modeling in AMOS. The study also evaluated for invariance of the proposed model across hotels and tour companies. Furthermore, it also explored if tourism IT adoption and risk management orientation moderates the relationship among agility, resilience and sustainable tourism supply chain performance. Implications for theory and tourism managers were provided.

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Analysis of tourist satisfaction in tourism supply chain management

Cited by 18 publications

References 33 publications

e-Supply Chain Management in Tourism Destinations

e-Supply Chain Management in Tourism Destinations

Exploring the Characteristics of Tourism Industry and Antecedents to Competitive Advantage Creation

Role of tourism IT adoption and risk management orientation on tourism agility and resilience: Impact on sustainable tourism supply chain performance

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