Analysis of System Development Priority Needs Based on Service Level Agreement

Abstract

Freight is a routine activity done by logistics company. The number of transportation requests between cities leads the company to deliver real time delivery and accurate delivery. The process of Monitoring goods delivery is not an easy task as there are many aspects that affect it, so this can cause problems and conflict of delivery and acceptance. Items missing at the time of shipment, the reporting system is still done manually resulting in the findings of the Audit are some problems in shipping the goods. Therefore, we propose a system that is able to provide solutions to help the company in monitoring the delivery of goods that can allow the user to obtain information about the status of goods delivered as a means of Monitoring delivery of goods and related decisions in support of service level agreements in the delivery process.