Analysis of Public Service Malls in Improving One-Stop Integrated Services in the Development Sector of the Republic of Indonesia

Abstract

This research is motivated by the management of permit issuance carried out by the One-Stop Investment and Integrated Services Office (DPMPTSP), which must have technical recommendations from the relevant Regional Apparatus Organisation (OPD) first before issuing the licensing document resulting in the licensing management process taking a long time because the technicalities are located differently. This study aims to determine the efficiency of the Public Service Mall in improving One-Stop Integrated Services in the field of development, then know the obstacles and all efforts made to overcome the barriers that cause problems in the Public Service Mall. This study uses a qualitative research approach with the theory used Efficiency Theory. For the collection techniques used, namely observation, interviews, and documentation. We uses data collection techniques, data reduction, presentation, and conclusions to analyze the data.The findings indicate that it is important to add information technology facilities that the community continues to complain about; for example, it is updating the official website that has never been appropriately used, perhaps distributing information brochures, and, more explicitly, conducting socialization with the community. Based on the study results, it can be concluded that the existence of a Public Service Mall in Improving One-Stop Integrated Services in the Development Sector implemented in Karawang Regency is not yet effective.

Disharmonization in Managing Government Affairs in Batam City, Riau Islands Province

“…In improving public services, Batam became one of the pilot projects for the implementation of public service malls in 2017 (Suryadi et al, 2022). The other four cities are DKI Jakarta, Surabaya, Denpasar, and Banyuwangi.…”