Analysis of process performance measurement models

Simeunović, Barbara; Slović, Dragoslav; Andreja-Radaković, Jelena

doi:10.5937/skolbiz2-9630

Cited by 3 publications

(7 citation statements)

References 9 publications

(9 reference statements)

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“…Balanced Scorecard was created as a result of the study of the world's leading companies business, which was the first to recognize the shortcomings of traditional performance measurement models. Traditional models of performance measurement include models based exclusively on measuring financial indicators [18].…”

Section: Balanced Scorecardmentioning

confidence: 99%

“…The performance measurement matrix is a flexible and simple model, which, although it does not display all performance attributes, can fit any performance measure. This matrix provides comprehensiveness because it integrates different types of business performance [18].…”

Section: Performance Measurement Matrix -Pmmmentioning

confidence: 99%

“…The DOE/NV model of performance measurement can be applied at each level of the organization, or for each business process. However, the methodology within this model is completely undefined, and it does not provide any guidance on how to identify key processes and key activities, but also the way to determine performance measures that are monitored [18].…”

Section: Doe/nvmentioning

confidence: 99%

“…The considered models of performance measurement are evaluated according to how their measurement methodology corresponds to the procurement process and how much their characteristics are relevant to this process. In the paper [18], tabular reviews of the comparative analysis of the model for performance measurement based on different criteria were shown, which served as a principle for comparing the model in this paper. Tables 1 and 2 show models of performance measurement, analyzed on the basis of relevant criteria.…”

Section: Analysis Of the Considered Models And Selection Of Procuremementioning

confidence: 99%

“…Table 1. Analysis of the model of performance measurement according to the different criteria, adopted from [18] Table 2 shows the analysis of the performance measurement models according to four criteria. The specificity of the criteria relates to whether the model considered gives recommendations on how performance indicators are selected or the indicators are completely specified.…”

Section: Analysis Of the Considered Models And Selection Of Procuremementioning

confidence: 99%

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Analysis of the performance measurement models according to the requirements of the procurement business process

Komatina¹,

Nestić²,

Aleksić³

2019

Int J Ind Eng Manag

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The customer needs shape business activities continuously so the need for improving effectiveness stands as mandatory for overall business success. This paper analyses existing models for measuring the business processes performance from the aspect of their applicability to the procurement process. The paper first explains the concepts of enterprise performance, business process performance, and key performance indicators. Subsequently, a literature review of the identification problem of procurement process performance and key performance indicators is given. The models discussed and explained in this paper are Balanced Scorecard, SCOR model, performance measurement matrix, ABC model, and DOE/NV model. The model comparison was based on several relevant criteria.

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Section: Balanced Scorecardmentioning

confidence: 99%

Section: Performance Measurement Matrix -Pmmmentioning

confidence: 99%

Section: Doe/nvmentioning

confidence: 99%

Section: Analysis Of the Considered Models And Selection Of Procuremementioning

confidence: 99%

Section: Analysis Of the Considered Models And Selection Of Procuremementioning

confidence: 99%

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Analysis of the performance measurement models according to the requirements of the procurement business process

Komatina¹,

Nestić²,

Aleksić³

2019

Int J Ind Eng Manag

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Assessment of the applicability of the Balanced Scorecard concept in small and medium-sized enterprises

Jolović¹,

Jolović²

2020

Škola biznisa

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The modern management concept Balanced Scorecard (BSC), thanks to the efficient solutions it offers, draws increasing attention from the management across the globe. BSC is a performance measurement system which unites a traditional, financial perspective with the consumer, internal business processes, and learning and growth perspectives; and provides intelligibility of the company's vision and strategic goals, strengthening of the internal communication of employees, and more efficient realization of key business activities. The implementation of the BSC concept in large enterprises is a quite simple and efficient process, while the procedure of incorporating its postulates into the structure of small and medium-sized enterprises is extremely complex and uncertain. For that reason, the aim of this scientific research is the assessment of the applicability of the BSC in small and medium-sized enterprises, with a simultaneous overview of examples of successful and less successful implementation practices, and the most frequent reasons for non-implementation of the concept itself. The research is inspired by the observation that the world literature has, to a certain extent, neglected the analysis of the application of the BSC concept in small and medium-sized enterprises. The descriptive and comparative method, the technique of analysis and synthesis, as well as analysis of the content of relevant literature of reference, national and foreign authors were used for research purposes. The result of the research is the confirmed assumption that the implementation of the BSC concept in small and medium-sized enterprises is possible but at the same time quite complex and demanding due to the influence of different variables. Accordingly, the recommendations such as that the BSC model should be simplified and burdened with a smaller number of metrics in order to become more applicable in small and medium-sized enterprises were derived in the research.

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Spreadsheet Model for Determining Adequate Performance Indicators of Production Management

Rajković

Milutinović

Lečić-Cvetković

2020

Manage: J. Sustainable Bus. Manage, Solutions Emerging Econ.

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Research Question: This paper presents a simulation model aimed at improving total adequacy calculation for performance indicators of the first phase of production management. Motivation: Defining a set of adequate performance indicators that are specific and highly important for the observed planning phase has a significant impact on the effectiveness of the production process management. The result of the developed model is the value of selected performance indicators adequacy. Consequently, it can be concluded whether defined performance indicators are essential for the observed phase or other performance indicators should be selected. The monitoring of defined performance indicators should provide complete information about the observed phase and improvement of the planning phase management. Idea: The main idea of this paper is to develop a user-friendly simulation model, in accordance with the basic principles of spreadsheet engineering, for improving the selection of adequate performance indicators. This model is intended for use in Small and Medium Enterprises (SMEs) for the improvement of production management. Data: The data used in the paper are grounded on the scientific articles, reviews and empirical studies, related to the performance and performance indicators in production management. The set of most adequate performance indicators based on a relevant literature review and used in the model, represents performance indicators for the planning phase that are the most suitable for SMEs. Tools: The simulation model is developed in a spreadsheet environment. The use of spreadsheet applications enables simple data entry, processing, editing, analyzing and output reports compiling. Findings: Simulation results show the overall efficiency of the developed model in the determination of adequate performance indicators. They influence overall adequacy of performance indicators on the observed phase. Contribution: The main contribution of this paper lies in the model developed to maximize the adequacy of the performance indicators, suitable for use in the production management of SMEs.

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Analysis of process performance measurement models

Cited by 3 publications

References 9 publications

Analysis of the performance measurement models according to the requirements of the procurement business process

Analysis of the performance measurement models according to the requirements of the procurement business process

Assessment of the applicability of the Balanced Scorecard concept in small and medium-sized enterprises

Spreadsheet Model for Determining Adequate Performance Indicators of Production Management

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