Analysis of Pedestrians' Sidewalk Service

Abstract

The presence of sidewalks is very important to support the safety, comfortability, and activities of pedestrians in CBD (Central Business District). Therefore, this study was conducted to analyze the service quality of the pedestrian lanes in two CBDs of Banda Aceh City using the Importance-Performance Analysis (IPA) method. The results showed most of the service quality variables of the sidewalks are in quadrant A (concentrate here), followed by C (low priority), D (possible over-skill), and B (keep up the good work). This means the qualities of the sidewalk services need to be improved to ensure their performances are in line with pedestrians' expectations. This is necessary because most of the width and height of these sidewalks were found through field investigation not to meet government standards, whereas several obstacles were also discovered such as the presence of traders, merchandises, and parked vehicles, as well as the lack of seating facilities and disability lanes. These violations are part of the problems in many cities of Indonesia and other developing countries and are due to the lack of public awareness and supervision by the authorities. Therefore, further improvement is recommended to realize the expected pedestrian path.

The Level Performace Analysis of Service: A Case of Jalan I Gusti Ngurah RAI, Jakarta

“…On the other hand, the existence of sidewalks around the train station area and TransJakarta bus stop on Jalan I Gusti Ngurah Rai are often misused as an online transportation parking lot and a place to sell street vendors so that pedestrians usually take part of the shoulder of the road to continue the journey. Therefore, it is necessary to evaluate the level of pedestrian satisfaction with the performance of sidewalk facilities as a reference to improve service and pedestrian satisfaction so that there is a change in the pattern of pedestrian behavior that is better and more enjoyable (Mutiawati, Suryani, Faisal, & Ahlan, 2020).…”