Analysis of FAM in satisfaction of inpatient services

Abstract

Patients are the main object who must get the best service at a hospital, because the quality of hospital services determines the recovery of a patient and the quality of the hospital. The quality of hospital services has two components, namely the fulfillment of predetermined quality standards and the fulfillment of patient satisfaction. Hospitals must provide services that focus on patient satisfaction. Improving the quality of health services can be started by evaluating each element that plays a role in shaping patient satisfaction. The application of evaluation measures to patient care in each hospital is needed as an increase in the quality of service to patients. The analysis of the fuzzy associate memory method has the closeness of human reasoning to get solutions to various problems so that they are easy to apply and understand. Utilization of decision support system (DSS) analysis with fuzzy associate memory method can be used as an evaluation of the perception of each consumer complaint to measure the level of patient satisfaction.

VIKOR analysis in determining creditworthiness

“…A DSS is a system developed using computers in the decision-making process [4]. A DSS is an information system developed for the purpose of helping management solve immediate problems [5], [6].…”

WASPAS Implementation on Digital Talent Scholarship Selection

“…Decision Support System (DSS) is a model-based system consisting of procedures for processing data and their considerations to assist managers in making decisions [3], [4]. Decision Support System Applications use data, provide an easy user interface and can incorporate the thinking of decision makers.…”

Pemilihan Kader Kesehatan Puskesmas Kuta Tinggi Menggunakan Metode Oreste

“…Pada saat mengambil keputusan sering sekali terjadi kesalahan yang disebabkan kurang pengetahuan dalam mengambil suatu keputusan, seperti halnya mengambil keputusan sebagai kader kesehatan di puskesmas kuta tinggi kecamatan simpang kanan masih banyak kesulitan dalam pemilihan sebagai kader, yang membuat tidak sesuai dengan harapan yang diinginkan sehingga memicu kesalahan pemilihan kader. Oleh karena itu puskesmas Sistem pendukung keputusan (SPK) merupakan bagian dari sistem informasi berbasis komputer dengan pengetahuan manajemen yang digunakan untuk pengambilan suatu keputusan untuk memecahkan suatu masalah dan memudahkan proses peminatan [3]. dengan memberikan hasil rangking dan alternatif yang mendukung suatu pengambilan keputusan dalam suatu organisasi atau perusahaan [4].…”