Analysis Of Employee Efficiency In The Hotel Industry Based On DEA Model

Rani, Intan Nur Fatin Abdul; Mat, Nik Hazimah Nik

doi:10.15405/epsbs.2020.10.87

Cited by 1 publication

(1 citation statement)

References 18 publications

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“…Tavakoli et al (2017) used Fuzzy-DEA to determine the factors affecting organizational units efficiency in Iran based on human capital practices. As an extension of these studies, Rani and Mat (2020) relied on human resource management (HRM) practices and employee commitment as inputs and outputs, respectively, in evaluating the performance of hotel workers in Malaysia. Following the social exchange theory, Kunyi et al (2020) used HRM practices and both hard and soft inducements as inputs and EE as output to assess the efficiency of employee relations in China.…”

Section: Review Of Literaturementioning

confidence: 99%

Organizational performance assessment based on psychological empowerment and employee engagement: PCA-DEA-SEM approach

Mousa

Kamel²

2022

JM2

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Purpose This study aims to examine performance assessment of organizational units through psychological empowerment (PE) and employee engagement (EE) approach and whether this relationship differs among efficient and inefficient organization units. Design/methodology/approach This study drew on merging the principal component analysis (PCA), data envelopment analysis (DEA) and partial least square-multigroup analysis (PLS-MGA) to benchmark the performance of organizational units affiliated with Zagazig University in Egypt using PE dimensions as inputs and EE as output. Besides investigating whether PE inputs have the same effect among efficient and inefficient units. Findings Performance assessment based on independent data showed that all the investigated organizational units are not at the same efficiency level. The results revealed that there are eight efficient units versus seven inefficient ones. Moreover, PLS-MGA results demonstrated that no significant differences concerning the impact of PE inputs on EE between efficient and inefficient units groups. Nevertheless, the effect of these inputs was slightly higher in the former. Originality/value Studies on EE performance in the service sector are scarce in the literature, this study is a novel contribution of exploring EE efficiency in Egypt as a developing economy. Specifically, using the PCA-DEA-structural equation modeling approach.

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Section: Review Of Literaturementioning

confidence: 99%