2020
DOI: 10.1080/21681015.2020.1797911
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Analysis of cost model with queuing system under uncertainty

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Cited by 6 publications
(3 citation statements)
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“…Sallam and Zobu [22] using simulation data on a queuing model with sequential two stations (stages) and all other conditions well defined, concluded that the simulation results approximated the theoretical results. So many authors have used queuing models in one way or the other among whom are Qureshi et al [21], Srinivas et al [25], Famule [8], Keaogile et al [13] ,Gumus et al [10], Kembe et al [14], Aradhye and Kallurkar [4], Cho et al [6] , Maedeh et al [15], Adan [1], Conte et al [7], Ugwuishiwu et al [27] ,Afrane and Appah [2] , Kama and Mankilik [12], Mukherjee and Whalen [16], Jo et al [11].…”
Section: Literaturementioning
confidence: 99%
“…Sallam and Zobu [22] using simulation data on a queuing model with sequential two stations (stages) and all other conditions well defined, concluded that the simulation results approximated the theoretical results. So many authors have used queuing models in one way or the other among whom are Qureshi et al [21], Srinivas et al [25], Famule [8], Keaogile et al [13] ,Gumus et al [10], Kembe et al [14], Aradhye and Kallurkar [4], Cho et al [6] , Maedeh et al [15], Adan [1], Conte et al [7], Ugwuishiwu et al [27] ,Afrane and Appah [2] , Kama and Mankilik [12], Mukherjee and Whalen [16], Jo et al [11].…”
Section: Literaturementioning
confidence: 99%
“…Customers are drawn to the company as a result of these promotions (known as encouraged arrivals, a term coined by [1]), but if businesses do not prepare themselves to run efficiently during the promotion period to give customers an amazing service experience, their reputation may suffer.Therefore, companies must be aware of their performance level in advance to manage service quality and reduce customer wait times. Although discounts and offers tempt customers to wait longer, they have greater patience (referred [2] & [3]), decreasing the likelihood that they will abandon the system. Customers are drawn to the business in [6] by Haight by the perception of a sizable base.…”
Section: Introductionmentioning
confidence: 99%
“…Customers are drawn to the business in [6] by Haight by the perception of a sizable base. Reverse balking, on the other hand, deals with the likelihood of joining or not joining the system, whereas engaged customers join because they are aware that the organisation will continue to offer them discounts and benefits, analysis by "Haid" [3] in which the steady state solution is carried out in a solitary queuing model. By analyzing the rate of balking and reneging in 1957 and 1963, Haight and Gafarain [5], [7] & [8] provide some insight.…”
Section: Introductionmentioning
confidence: 99%