2020
DOI: 10.1002/isd2.12154
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Analysis of business process management capability and information technology in small and medium enterprises in the garment industry (multiple case studies in East Java, Indonesia)

Abstract: This research explores the interrelationships between internal and external factors, business process management (BPM) capability of garment‐based SMEs, and the IT that matches this capability. Multiple case studies are conducted in three SMEs in East Java, Indonesia. The data is collected using in‐depth interviews with the owners and employees of SMEs. A grounded theory approach is used to analyze the findings. Analysis of the three cases found two main factors that affect the BPM in the garment SMEs. The fir… Show more

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Cited by 11 publications
(10 citation statements)
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References 45 publications
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“…Operational management is any activity involving converting inputs to outputs in producing goods and services. The process begins with product design and development and continues with raw material procurement, production planning, production, sales, and marketing (Mahendrawathi & Nurmadewi, 2021). A process is frequently defined as a collection of processes that convert the input to output (AlShathry, 2016).…”
Section: Operation Functionmentioning
confidence: 99%
“…Operational management is any activity involving converting inputs to outputs in producing goods and services. The process begins with product design and development and continues with raw material procurement, production planning, production, sales, and marketing (Mahendrawathi & Nurmadewi, 2021). A process is frequently defined as a collection of processes that convert the input to output (AlShathry, 2016).…”
Section: Operation Functionmentioning
confidence: 99%
“…External elements that affect the opportunities for SMEs to be successful include financing opportunities, policies affecting the market to which they belong, the power of their buyers and suppliers and their competitors (Porter, 2008;Mahendrawathi and Nurmadewi, 2020). Rodriguez Ferradas et al ( 2017) mention that innovation is important to SMEs in achieving competitive advantage.…”
Section: Small and Medium Size Enterprises (Smes)mentioning
confidence: 99%
“…Mukhtar et al (2020) argued that organizational communication is a communication program in the study of the field of Public Relations (PR) regarding internal relations as well as government relations and investor relations in organizations. The researcher chose the website as the target of the study because other information channels are managed internally by Diskominfo staff (ER & Nurmadewi, 2021). The SIMP4TIK involves external parties as fillers, namely news contributors in Regional Apparatus Organizations (OPD).…”
Section: Introductionmentioning
confidence: 99%