Analysis and Documentation of Knowledge-Intensive Processes

Scheithauer, Gregor; Hellmann, Sven

doi:10.1007/978-3-642-36285-9_2

Cited by 6 publications

(5 citation statements)

References 2 publications

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“…Therefore it is possible to enhance OntoxicWiki in order to accomplish requirements on learning from log and data (R 16 , R 17 ). With respect to the documentation of KiPs, a similar analysis to the one made in this paper can facilitate the reuse as well as to detect patterns in documentation of KiPs [16].…”

Section: Future Workmentioning

confidence: 95%

Emergent Concepts on Knowledge Intensive Processes

Aranda-Corral

Borrego-Díaz

Galán-Páez

et al. 2014

Computational Collective Intelligence. Technologies and Applications

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Section: Future Workmentioning

confidence: 95%

Emergent Concepts on Knowledge Intensive Processes

Aranda-Corral

Borrego-Díaz

Galán-Páez

et al. 2014

Computational Collective Intelligence. Technologies and Applications

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“…ACM attempts to balance two process extremes: the formal (predictable, structured, and repeatable) and informal (unpredictable, unstructured, and unrepeatable) process approaches shown in Figure 2. Furthermore, ACM enables business agility and flexibility (Scheithauer & Hellmann, 2013). A case (in the context of ACM) refers to a person, legal entity, or event (Zhu et al, 2014) tied to delivering a business outcome (Schuerman et al, 2014).…”

Section: Definitionmentioning

confidence: 99%

“…Furthermore, ACM enables business agility and flexibility (Scheithauer & Hellmann, 2013). A case (in the context of ACM) refers to a person, legal entity, or event (Zhu et al, 2014) tied to delivering a business outcome (Schuerman et al, 2014).…”

Section: Acm Origin and Definitionmentioning

confidence: 99%

Adaptive case management: An overview

Shahrah

Al‐Mashari

2021

Knowl Process Manag

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Knowledge work is growing in today's marketplace, supported by "knowledge workers," a valuable asset in organizations. Traditional software applications are too rigid to support knowledge work or empower knowledge workers to perform their nonroutine tasks. Therefore, most knowledge work today is managed manually or using ad-hoc technologies such as e-mail and social media. Adaptive case management (ACM) is a new promising approach for effectively supporting knowledge work, empowering knowledge workers, and overcoming the limitations of traditional software applications. Nevertheless, ACM is an emerging field accompanied by confusion and debate among researchers and practitioners. This study aims at providing an overview of the key concepts and principles of ACM. Furthermore, this study outlines the major differences between traditional business process management and ACM.

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“…BPM 2.0 incorporates approaches based on the fundamental principles of the ACM and becomes more flexible, especially because of innovation incentives and motivations for collaborative activities. However, regardless of the approach, BPM 2.0 suits better for repetitive tasks, whereas ACM is intended for knowledge-intensive processes [9], [16], [17].…”

Section: Distinction Between Adaptive Case Management (Acm) and Tradimentioning

confidence: 99%

Method and Notation Application for Case Model Creation in the Social Sector

Lantow

Wichmann

Herzog

2019

CSIMQ

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Adaptive Case Management (ACM) is an approach for the management of knowledge-intensive processes. "Case Management Model and Notation" (CMMN) is an industry standard that can be used as a notation for process models in the context of ACM. However, CMMN only specifies a notation. Methods for process elicitation and management have not been well addressed by scientific investigations. This work assesses the method support and the feasibility of ACM on the example of a social care company. This company, on the one hand, represents a typical environment for ACM application and, on the other hand, contains some characteristics that are common for the social care industry. Thus, future development directions, a combined process and case approach for the social care company and an evaluation of existing and proposed methodology are provided in a qualitative way.

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Analysis and Documentation of Knowledge-Intensive Processes

Cited by 6 publications

References 2 publications

Emergent Concepts on Knowledge Intensive Processes

Emergent Concepts on Knowledge Intensive Processes

Adaptive case management: An overview

Method and Notation Application for Case Model Creation in the Social Sector

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