Adaptive case management: An overview

Shahrah, Abobakr Y.; Al‐Mashari, Majed

doi:10.1002/kpm.1692

Cited by 3 publications

(2 citation statements)

References 46 publications

(56 reference statements)

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“…We identify four properties of process conceptualization. An important property is the dominant concept (or centricity (Shahrah and Al-Mashari, 2021)). From an ontological standpoint, the dominant concept highlights the lens used to examine the world of processes (Langley et al, 2013).…”

Section: Ontology Of Process Conceptualizationmentioning

confidence: 99%

Business process conceptualizations and the flexibility-support tradeoff

Antunes

Tate

2022

BPMJ

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PurposeMany organizations struggle to achieve their desired levels of business process flexibility and support. However, these two capabilities conflict with each other and different tradeoffs have to be made. In this paper, the authors analyze different process conceptualizations and discuss their implications. The authors argue that the conceptualizations people adopt to think (conceptualize) about business processes affect the way they model them, which in turn result in different flexibility-support tradeoffs.Design/methodology/approachA set of properties is proposed to compare process conceptualizations: dominant concept, contract, and existential and representational properties. Using these properties, several process conceptualizations are analyzed and integrated in a comparison chart, which highlights different flexibility-support tradeoffs. The storytelling method is adopted to support the analytic process.FindingsThe authors show how different process conceptualizations result in different flexibility-support tradeoffs. The authors suggest that we need to intervene on a set of properties of process conceptualizations to achieve different flexibility-support tradeoffs.Research limitations/implicationsThis research contributes to understanding the relationships between process conceptualizations, process modeling, and the flexibility-support tradeoff. A comparison chart helps organizations analyze their desired levels of flexibility and support using a set of properties.Originality/valueThe extent of covered viewpoints makes this study unique in the process management field. Such effort provides a contribution towards a more multidisciplinary discussion of process models, which integrates different process conceptualizations.

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Section: Ontology Of Process Conceptualizationmentioning

confidence: 99%

Business process conceptualizations and the flexibility-support tradeoff

Antunes

Tate

2022

BPMJ

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“…Knowledge work is increasingly represented in the market, with the support of the assets of organizations and skilled labor (Shahrah & Al‐Mashari, 2021). Determinants of knowledge significantly affect the nonfinancial performance of the company, such as learning, growth, and all internal processes of employees (Abdollahbeigi & Salehi, 2021).…”

Section: Theory and Hypothesismentioning

confidence: 99%

Modeling knowledge management for job satisfaction improvement

Kavalić

Stanisavljev

Mirkov

et al. 2022

Knowl Process Manag

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This paper analyzes the influence and predictive effects of knowledge management on job satisfaction. The aim of this paper is to develop a model based on the effects of knowledge management on job satisfaction. The data were obtained by interviewing 520 managers of all levels from manufacturing enterprises in Serbia. The results showed that knowledge management has a complex influence on job satisfaction. It negatively affects the dimensions of Salary, Promotion, and Supervision and positively influences the Additional Benefits dimension, while having combined effects on the other dimensions. In a working environment where knowledge management levels are high, employees may perceive their salaries, rewards, and promotion opportunities as inadequate. This is because they feel they deserve more due to their knowledge, ability, engagement, and the enterprise's success. Serbian enterprises are often unable to pay their employees higher salaries. The theoretical importance of the results is precisely in the fact that the individual relations of the observed dimensions are determined and that the desired model is developed. The practical significance of the work is that leaders and managers, based on these relations, can see the possibilities and ways to improve certain aspects of knowledge management and job satisfaction.

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Using Data Mining Techniques for Detecting Dependencies in the Outcoming Data of a Web-Based System

Rak

Żyła

2022

Applied Sciences

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The increasing amount of data from web systems data is becoming one of the most valuable resources for information retrieval and knowledge discovery. The huge content of information makes it an important area for data mining research. To analyze the dependencies of the outcoming data, expressed as query scenarios, we present a new approach for evaluating the behavior of interactive web systems by applying different data mining techniques to solve the problem. We propose tools that take outcoming logs as input, analyze them, and provide information about web client actions. Qualitative and quantitative automatic evaluation of the data can explain the connections between the most significant parameters of the system in particular scenarios. In this paper, we propose a new method, which can be used to efficiently verify the type of client behavior of a web system or design of the system. The analysis of results demonstrates the possibility of efficient pattern search.

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Adaptive case management: An overview

Cited by 3 publications

References 46 publications

Business process conceptualizations and the flexibility-support tradeoff

Business process conceptualizations and the flexibility-support tradeoff

Modeling knowledge management for job satisfaction improvement

Using Data Mining Techniques for Detecting Dependencies in the Outcoming Data of a Web-Based System

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