Analisis Tingkat Kepuasan dan Kepentingan Pengguna Aplikasi SAKTI dengan PIECES Framework

Nugroho, Heru Pudyo; Lestyowati, Jamila

doi:10.33105/itrev.v5i2.188

Cited by 9 publications

(10 citation statements)

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“…Pelatihan Jarak Jauh (Distance Learning) yang kemudian disingkat PJJ merupakan proses pembelajaran yang dilaksanakan di luar tempat penyelenggaraan pelatihan yang menekankan pada pembelajaran mandiri yang dikelola secara sistematik dan tidak terbatas oleh jarak dan waktu dengan menggunakan berbagai media pembelajaran (Iskandar & Subekan, 2020). Pembelajaran daring atau pembelajaran jarak jauh ini bertujuan untuk memenuhi kebutuhan peningkatan dan pengembangan SDM di lingkungan Kemenkeu melalui pemanfaatan teknologi dan informasi meski terkendala dengan pembatasan penyelenggaraan pelatihan seperti di masa pandemi (Marlena et al, 2018;Nugroho & Lestyowati, 2020;Yang et al, 2012).…”

Section: Pendahuluanunclassified

Analisis Faktor-faktor yang Mempengaruhi Capaian Hasil Pembelajaran Pelatihan Jarak Jauh Bea Dan Cukai di Masa Pandemi Covid-19 (Studi Balai Diklat Keuangan Makassar)

Azwar

2022

jpn

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This study aims to measure the success of the implementation of distance learning systems in the field of Customs and Excise in the Financial Education and Training Agency of Makassar during the pandemic by analyzing the factors that affect the achievement of learning outcomes. This study used data obtained from respondents through questionnaires and quantitative approaches through component or variant-based of Structural Equation Modelling (SEM) techniques with Partial Least Square (PLS). The results showed that in general the distance learning system organized has not fully run well and successfully based on indicators or approach of DeLone and McLean model. Based on the four proposed hypotheses, it is not entirely proven and acceptable. The system quality affects user satisfaction and user satisfaction also affects the net benefits. Meanwhile, the information quality and service quality has no effect on user satisfaction. Financial Education and Training Agency of Makassar as a technical implementer of BPPK in the region is expected to improve the quality of information and quality of services in order to improve the satisfaction of training participants that will have an impact on the achievement of learning outcomes.

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Section: Pendahuluanunclassified

Analisis Faktor-faktor yang Mempengaruhi Capaian Hasil Pembelajaran Pelatihan Jarak Jauh Bea Dan Cukai di Masa Pandemi Covid-19 (Studi Balai Diklat Keuangan Makassar)

Azwar

2022

jpn

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“…Hasil dari penelitian dengan PIECES framework memiliki nilai gap negatif artinya nilai kepuasan ada di bawah harapan mereka. Berdasarkan analisis IPA diperoleh hasil bahwa ada 12 butir PIECES terdapat di kuadran A sebagai prioritas utama untuk diperbaiki [8]. Penelitian "Analisa kepuasan mahasiswa terhadap sistem informasi perpustakaan Universitas Merdeka Madiun menggunakan framework PIECES" [9].…”

Section: Pendahuluanunclassified

Penerapan Metode Pieces Framework Dalam Analisis Tingkat Kepuasan Pengguna Layanan Aplikasi Livin by Mandiri

Susanti

Canta²,

Hadisaputro³

2022

Jur. Ris. Kom.

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Livin by Mandiri is an official mobile banking application from Bank Mandiri to make it easier for customers to get online banking services. The Livin by Mandiri application can be installed on user smartphones such as IOS and Android. Users only need to connect and access Livin by Mandiri, then all banking matters can be completed in minutes and there are many menus provided in the Livin by Mandiri application such as transfers, payments, top-ups, e-money, cash withdrawals, QR, E-mail. Wallet, savings and time deposit info. With the Livin by Mandiri application, it is necessary to identify problems to find out how satisfied users are with Livin by Mandiri. The method that can be used in evaluating it is by using the PIECES method (Performance, Information, Economic, Control and security, Efficiency, Service). Based on the PIECES method in measuring the level of satisfaction with users of the Livin By independent application. This study aims to measure the level of user satisfaction with the system applied. Based on the results of the average calculation with the domains of Performance, Information & Data, Economics, Control & Security, Efficiency, and Service, the satisfaction level was obtained with a value of 4.29 which means that the use of Livin by Mandiri Application services in the North Penajam Paser Regency area can be concluded that the level of service users' satisfaction with the Livin by Mandiri application is included in the VERY SATISFIED category

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“…Untuk jenis penelitian ini adalah menggunakan penelitian deskriptif kuantitatif. Penelitian kuantitatif digunakan untuk meneliti pada populasi atau sampel tertentu, pengumpulan data menggunakan instrumen penelitian, adapun analisis data bersifat kuantitatif [10]. Penelitian ini bertujuan untuk mengetahui seberapa besar tingkat kepuasan masyarakat terhadap penggunaan aplikasi DG Bankaltimtara cabang Penajam Paser Utara.…”

Section: Tahapan Penelitianunclassified

“…Variabel tersebut yaitu Performance, Information, Economics, Control, Efficiency, dan Service [10]. Agar mengetahui nilai atau karakteristik dari penggunaan aplikasi tersebut maka setiap pernyataan dari kuesioner pada Skala likert nantinya akan ditentukan berdasarkan skor dalam kriteria pernyataan yang telah dibuat.…”

Section: Kuesionerunclassified

Evaluasi Tingkat Kepuasan Masyarakat Terhadap Penggunaan Aplikasi DG Bankaltimtara Menggunakan Pieces Framework

Febiola

Canta²,

Hadisaputro³

2022

Jur. Ris. Kom.

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Bankaltimtara is PT Bank Pembangunan Daerah Kalimantan Timur and North Kalimantan operating under the trade name Bankaltimtara which has a banking application named DG Bankaltimtara. And intended for all Bankaltimtara customers who have savings. DG Bankaltimtara can be installed via smartphones, such as Android or IOS. That is, it is enough just to connect to the internet network and access DG Bankltimtara, especially users at the North Penajam Paser branch, so all banking matters can be easily completed in just a matter of minutes. There are several service features provided such as balance information, account mutation information, transfers between accounts and to other banks, payments, and purchases. With the DG Bankaltimtara application, it is necessary to identify problems to find out how satisfied the community or users are with the application. One method that can be used in evaluating is to use the PIECES Framework (Performance, Information, Economic, Control, Efficiency, Service) method. Based on the PIECES method which consists of Performance, Information, Economic, Control, Efficiency, and Service to measure the level of satisfaction with the use of the DG Bankaltimtara application, the North Penajam Paser branch can be seen from each of the existing variables, to see how much satisfaction the application user has. DG Bankaltimtara in the PIECES framework method is to produce an average value of the questionnaire results of 4.46 on the likert scale with very satisfied category

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Analisis Tingkat Kepuasan dan Kepentingan Pengguna Aplikasi SAKTI dengan PIECES Framework

Cited by 9 publications

References 0 publications

Analisis Faktor-faktor yang Mempengaruhi Capaian Hasil Pembelajaran Pelatihan Jarak Jauh Bea Dan Cukai di Masa Pandemi Covid-19 (Studi Balai Diklat Keuangan Makassar)

Analisis Faktor-faktor yang Mempengaruhi Capaian Hasil Pembelajaran Pelatihan Jarak Jauh Bea Dan Cukai di Masa Pandemi Covid-19 (Studi Balai Diklat Keuangan Makassar)

Penerapan Metode Pieces Framework Dalam Analisis Tingkat Kepuasan Pengguna Layanan Aplikasi Livin by Mandiri

Evaluasi Tingkat Kepuasan Masyarakat Terhadap Penggunaan Aplikasi DG Bankaltimtara Menggunakan Pieces Framework

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