Analisis Kualitas Pelayanan Puskesmas Dengan Metode Servqual

Ekasari, Ratna; Pradana, Muhammad Sungging; Adriansyah, Gusti; Prasnowo, M Adhi; Rodli, Ahmad; Hidayat, Khoirul

doi:10.30739/darussalam.v9i1.118

Cited by 24 publications

(19 citation statements)

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“…The Community Health Center (Puskesmas) is one of the most important public health service facilities in Indonesia. The Puskesmas is the technical implementing unit of the district/city service that is responsible for carrying out health development in a work area (Ekasari et al, 2017cit MOH, 2011.…”

Section: The Influence Of Public Healthmentioning

confidence: 99%

Are the Leadership Style and Motivation Influence the Work Performance of Health Center Personnel?

Indriastuti

Sulaeman

Pamungkasari

2021

J HEALTH POLICY MANAGE

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Background:The performance of an organization is largely determined by the human resources in it. If the human resources are highly motivated, creative and innovative and are led by leaders who are responsible and have good leadership skills, their performance will be good. This study aims to analyze the influence of the leadership style of the head of the puskesmas and the work motivation of the employees on the performance of the employees of the Puskesmas Ciamis District. Subjects and Method: This study was conducted using a cross sectional research design. The study was conducted in Ciamis Regency in November -December 2020. Sampling was carried out using random sampling with a total of 200 puskesmas employees in Ciamis Regency. The dependent variable is employee performance. The independent variables include leadership style, work motivation, job satisfaction, education, treatment status, employee status, length of work. Data were collected by questionnaire and analyzed using a multilevel multiple logistic regression. Results: Good leadership style (b=3.58; 95% CI= 1.11 to 3.80; p= 0.000), high work motivation (b=3.12; 95% CI= 0.83 to 3.65; p= 0.002), have job satisfaction (b= 2.89; 95% CI= 0.67 to 3.53; p= 0.004), higher education (b= 2.89; 95% CI= 0.60 to 3.13; p= 0.004), inpatient care status (b= 2.66; 95% CI= 0.47 to 3.12; p= 0.008), health personnel status (b=3.68; 95% CI= 1.46 to 4.80; p= 0.000), and length of service 3 years (b=2.07; 95% CI= 0.78 to 2.76; p= 0.038) increase the possibility of the performance of puskesmas employees. Variations at the puskesmas level show that there is a contextual effect on employee performance (ICC= 11.75%). Conclusion:There is a positive and statistically significant effect on leadership style, work motivation, job satisfaction, education, treatment status, employee status, length of work on the performance of puskesmas employees. Variations at the puskesmas level show that there is a contextual effect on employee performance.

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Section: The Influence Of Public Healthmentioning

confidence: 99%

Are the Leadership Style and Motivation Influence the Work Performance of Health Center Personnel?

Indriastuti

Sulaeman

Pamungkasari

2021

J HEALTH POLICY MANAGE

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“…Telah ada beberapa penelitian terdahulu yang telah dilakukan terkait dengan pengukuran kualitas sistem informasi pada satu istitusi, diantaranya oleh Mohamad Jebraeily [11], Yohan Wismantoro [12], Wahyudi [13], Utama [14], Paramita [15], Rahayu [16], Ekasari [17] [18]. Dari penelitian yang sudah dilakukan sebelumnya, ditemukan celah penelitian yang masuk kedalam jenis Practical-Knowledge Gap, dimana adanya perbedaan kemampuan dari objek penelitian.…”

Section: Pendahuluanunclassified

Analisa Kualitas Layanan Sistem Smart Unilak Menggunakan Servqual Method

2020

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Keberhasilan suatu layanan, dilihat dari sisi pandang / persepsi user dari Sistem Informasi tersebut. Pengguna menggunakan persepsinya, untuk menilai secara keseluruhan terhadap kualitas sistem informasi. Tujuan dari penelitian ini untuk mengetahui pengaruh dimensi Service Quality (servqual) yakni Tangibles, Reliability, Responsiveness, Assurance dan Empathy, terhadap Kualitas Layanan yang terkait dengan Kepuasan Mahasiswa sebagai Pengguna SMART Unilak di layanan PDPT Unilak. Dari 981 mahasiswa Fasilkom, maka yang menjadi objek penelitian ini adalah 64 mahasiswa yang mengisi kuisioner dan sesuai kriteria. Dalam penelitian ini teknik sampling yang digunakan yaitu Nonprobability sampling dengan teknik purposive sampling dengan kriteria yang ditetapkan adalah mahasiswa aktif, pernah menggunakan Smart Unilak dan pernah berhubungan langsung dengan layanan PDPT Unilak. Hasil uji korelasi memperlihatkan hubungan positif serta signifikan dari 5 (lima) variable bebas, yaitu variabel assurance, tangible, reliability, responsiveness, serta empathy dari Kualitas Layanan Sistem Informasi SMART Unilak. Kontribusi variabel tangibles; reliabilitys; responsivenes; assurance, serta empathy untuk menambah Kualitas Layanan pada PDPT Unilak secara berurutan adalah sebesar 17.90%, 4.60%, 30.76%, 45.92%, -11.13%. Sesuai perhitungan skor Service Quality, maka diperoleh kesenjangan atau Gap untuk masing-masing variabel bebas yiatu tangibl; reliability; responsiveness; assurance; dan empathy yang nilainya secara berurut adalah -0.8, -0.55, -0.69, -0.75, -0.59. Hasil penelitian menunjukkan masih kurang baiknya kualitas dari tangible; reliability; responsiveness; assurance; dan empathy, serta tingkat kepuasan pengguna terhadap Kualitas Layanan Sistem Informasi SMART Unilak pada PDPT Unilak masih kurang puas. Kata kunci: Kualitas Layanan, Smart Unilak, Servqual, Sistem Informasi Abstract The success of a service, seen from the point of view / user perception of the Information System. Users use their perceptions, to assess the overall quality of the information system. The purpose of this study was to determine the effect of Service Quality (servqual) dimensions, namely Tangibles, Reliability, Responsiveness, Assurance and Empathy, on Service Quality related to Student Satisfaction as Unilak SMART Users in Unilak PDPT services. Of the 981 students of Fasilkom, 64 students filled out the questionnaire according to the criteria. In this study, the sampling technique used was nonprobability sampling with purposive sampling technique with the criteria set were active students, had used Smart Unilak and had direct contact with PDPT Unilak services. The results of the correlation test show a positive and significant relationship from 5 (five) independent variables, namely the assurance, tangible, reliability, responsiveness, and empathy variables of the Unilak SMART Information System Service Quality. Contribution of the tangibles variable; reliabilitys; responsivenes; assurance, and empathy to increase Service Quality at PDPT Unilak were 17.90%, 4.60%, 30.76%, 45.92%, -11.13%, respectively. In accordance with the calculation of the Service Quality score, a gap is obtained for each of the independent variables, namely tangibl; reliability; responsiveness; assurance; and empathy whose values are -0.8, -0.55, -0.69, -0.75, -0.59 respectively. The results showed that the quality of the tangible was not good enough; reliability; responsiveness; assurance; and empathy, and the level of user satisfaction with the Unilak SMART Information System Service Quality at PDPT Unilak is still not satisfied. Keywords: Service of Quality, Smart Unilak, Servqual, Information Systems.

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“…Dengan demikian penelitian deskriptif menyajikan data dalam bentuk yang sangat bermakna sehingga membantu untuk memahami karakteristik dari suatu kelompok, membantu dalam pemikiran secara sistimatis tentang aspek-aspek dalam situasi tertentu, menyediakan ide untuk pencarian dan penelitian lebih lanjut, dan membantu dalam pengambilan keputusan. Desain penelitian menunjukkan proses penelitian mulai dari perencanaan sampai dengan analisis untuk memperoleh temuan penelitian (Ekasari et al, 2017)…”

Section: Metode Penelitianunclassified

Efektivitas Perpustakaan Keliling Dalam Meningkatkan Indeks Literasi Baca Kota Cirebon

Ridwan¹,

Muqoyim²,

Syauqi³

2020

SLJIL

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Tujuan dan kajian ini adalah untuk meningkatkan indeks literasi baca sebagai inovasi peningkatan layanan perpustakaan daerah kepada masyarakat di kota Cirebon. Kajian ini menggunakan studi literatur dan lapangan yang bersumber dari data primer dan data sekunder tahun 2019-2020. Hasil dari kajian ini menunjukkan bahwa perpustakaan keliling sangat penting dilakukan di kota Cirebon yaitu sebagai upaya peningkatan layanan perpustakaan daerah dan sebagai salah satu upaya untuk meningkatkan indeks literasi baca masyarakat Kota Cirebon. Kata kunci: Efektivitas, Perpustakaan Keliling, Indeks Literasi

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Analisis Kualitas Pelayanan Puskesmas Dengan Metode Servqual

Abstract: Business Health is a fundamental right of all individuals and all citizens

Cited by 24 publications

References 0 publications

Are the Leadership Style and Motivation Influence the Work Performance of Health Center Personnel?

Are the Leadership Style and Motivation Influence the Work Performance of Health Center Personnel?

Analisa Kualitas Layanan Sistem Smart Unilak Menggunakan Servqual Method

Efektivitas Perpustakaan Keliling Dalam Meningkatkan Indeks Literasi Baca Kota Cirebon

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