Abstract:Tingkat kualitas pelayanan merupakan parameter keberhasilan jasa yang diberikan kepada konsumen. Penelitian ini dilakukan di Rumah Sakit Umum – Instalansi Rawat Inap Kelas III dengan responden sebanyak 40 orang. Metode servqual diterapkan dengan pendekatan fuzzy terhadap lima dimensi kualitas jasa berupa tangible, reliability, responsiveness, assurance, dan emphaty. Hasil penelitian menunjukkan bahwa adanya gap antara persepsi pasien dengan harapan pasien sebesar -0,511. Prioritas pelayanan pelayanan adalah di… Show more
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