Analisis Kepuasan Pengguna Menggunakan Technology Acceptance Model pada Sistem Pelayanan Publik

Sugihartono, Tri; Putra, Rendy Rian Chrisna

doi:10.33372/stn.v6i2.651

Cited by 5 publications

(7 citation statements)

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“…Kegiatan pembelajaran menjadi contoh riil bagaimana teknologi diterapkan, khususnya di perguruan tinggi, baik melalui proses pembelajaran, media pembelajaran, dan sumber belajar bagi mahasiswa. Kegiatan perkuliahan tidak dapat dipungkiri, sangat dibutuhkan dan harus mengikuti perkembangan teknologi saat ini [3], [4].…”

Section: Pendahuluanunclassified

Interactive Multimedia Research Trends in Higher Education: A Review of Assisted Literature NVivo 12 Pro

Hasanuddin

Asgar²,

Jayadi³

2023

SISFOKOM

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The rapid use of technology in lecture activities, especially the use of interactive multimedia since the pandemic conditions and until now, has attracted researchers to comprehensively analyze patterns of interactive multimedia utilization. This study aims to provide information on the pattern of interactive multimedia utilization and its development to date. The research method adopted a qualitative design, through a review of various studies from 2020 to 2023, and a literature search using the free Publish or Perish program. Further reduction and screening processes were carried out using the PRISMA method. The final results of the articles that have been selected are then mapped and codified with NVivo Pro 12 program, including the development and use of interactive multimedia in universities. In the development of interactive multimedia in the university, literature is grouped into forms of interactive multimedia and tools in designing interactive multimedia. The use of interactive multimedia in institutions is grouped into two, including the types of interactive multimedia used and how the impact of the use of interactive multimedia on lecture activities. Results obtained 1) Multimedia forms developed in universities include E-modules, Software, Websites, Android applications, Autoplay, Classpoint, E-learning, and tutorial models; 2) equipment in designing interactive multimedia including Kwisoft Flopbook Maker, live streaming, Macromedia Flash, Microsoft Way, Moodle, Adobe Flash Professional CS6.5, App Inventor 2, Autocad, Power Point, and Courselab 2.4; 3) types of interactive multimedia used in learning activities in universities include Android applications, Macromedia Flash, Lectora Inspire software, Adobe Flash, Adobe Premiere, and E-learning; 4) The effect of interactive multimedia on lecture activities can increase interest or motivation, also have an impact on student achievement.

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Section: Pendahuluanunclassified

Interactive Multimedia Research Trends in Higher Education: A Review of Assisted Literature NVivo 12 Pro

Hasanuddin

Asgar²,

Jayadi³

2023

SISFOKOM

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“…Sehingga perlu dicari tahu mengenai tingkat kepuasan pengguna aplikasi atau user experience terhadap aplikasi PeduliLindungi, maka pada penelitian ini akan dilakukan analisa terhadap aplikasi PeduliLindungi dari aspek user experience menggunakan User Experience Questionnaire (UEQ) (Schrepp, 2018). Analisis penggunaan juga pernah dilakukan oleh penelitian (Henim et al, 2019) dengan pendekatan user centered design dan kepuasan pengguna (Sugihartono & Putra, 2020) dengan model TAM.…”

Section: Pendahuluanunclassified

Analisis User Experience Aplikasi Peduli Lindungi untuk Menunjang Proses Bisnis Berkelanjutan

Haerani¹,

Rahmatulloh

2021

SATIN

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Pandemi ini sangat berdampak banyak hampir keseluhur sektor. Pemerintah terus berusaha menekan penyebaran coronavirus diantaranya dengan menerapkan aplikasi PeduliLindungi. Aplikasi tersebut dikembangkan untuk membantu dalam melakukan pelacakan. Pelacakan dan fitur-fitur lainnya mulai dipergunakan di sarana prasarana umum seperti di bandara, termasuk hasil tes swab PCR maupun antigen sudah mampu diintegrasikan dengan aplikasi tersebut. Selain itu digunakan untuk masuk dan check-in ke berbagai tempat umum seperti mall. Walaupun sudah banyak penggunaan dan integrasi pada aplikasi Peduli Lindungi, namun belum diketahui tingkat penerimaan di masyarakat. Diharapkan dengan penerapan aplikasi tersebut proses bisnis yang terhenti disemua sektor dapat kembali beroperasi. Maka untuk membantu pemerintah dalam melancarkan tujuannya mengembalikan proses bisnis yang terhenti dampak pandemi. Perlu dilakukan analisa aplikasi pedulilindungi dari segi pengalaman pengguna. Analisis menggunakan tools user experience questionnaire (UEQ). UEQ terdiri dari 26 butir pertanyaan. Hasil penelitian dari enam skala: daya tarik, kejelasan, efisiensi, ketepatan, stimulasi dan kebaruan masih menghasilkan nilai yang sangat rendah. Terutama pada skala ketepatan dengan nilai buruk.

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“…TAM is used in several studies to determine the level of user satisfaction. [3,4,13] Perceived Ease of Use : It is measure of how users perceive to be unrestricted from a particular measure when implementing a system. Implementing a system means it will be unrestricted from a certain measure.…”

Section: Introductionmentioning

confidence: 99%

“…[9] Perceived Ease of Use in the use of myIM3 application is that the application is easy to understand and easy to use, the easier the use of the application, the easier it will be accepted by the user. Several previous studies have shown that Perceived Ease of Use has a significant impact [3,4] Thus, the following are hypotheses tested :…”

Section: Introductionmentioning

confidence: 99%

“…Several previous studies have shown that Attitude Toward Using has a significant impact. [4] Thus, the following hypothesis is tested: H4: Attitude Toward Using has a significant effect on Behavioral Intention to Use Behavioral Intention to Use : The user's interest in a system to solve a specific behavior. [12] Behavioral intention to use in the use of the myIM3 application is the interest in using the application at any time.…”

Section: Introductionmentioning

confidence: 99%

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Analysis of User Satisfaction Level of myIM3 Application Using TAM Method

Farikhah

Nerisafitra

2022

ATCSJ

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User satisfaction is a critical thing in handling a business. The company must be capable to provide quality services for the products/services provided by them. MyIM3 application is an application developed by PT. Indosat Ooredoo Hutchison to check and purchase credit and data packages online, find promotions offered by Indosat Ooredoo Hutchison, etc. More than 10 million users have downloaded the myIM3 app on the PlayStore and AppStore. The number of features offered makes users often experience problems in accessing the application so it affects user satisfaction. This study aims to find a correlation between variables to determine the level of user satisfaction with myIM3 application. This study applied Technology Acceptance Model (TAM) method. The number of respondents obtained by using the calculation of Slovin's formula was 400. The technique of data collection used in this study was by distributing questionnaires to myIM3 users throughout the public with various criteria. The technique of data analysis used in this study was Structural Equation Model (SEM). From this study, the hypothesis that has the most significant influence is Attitude Toward Using to Behavioral Intention to Use, while other hypotheses which also have a significant influence are Perceived Ease of Use to Perceived Usefulness, Perceived Usefulness to attitude Toward Using, Perceived Ease of Use To attitude Toward Using, and Behavioral Intention to Use to User Satisfaction.

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Analisis Kepuasan Pengguna Menggunakan Technology Acceptance Model pada Sistem Pelayanan Publik

Cited by 5 publications

References 0 publications

Interactive Multimedia Research Trends in Higher Education: A Review of Assisted Literature NVivo 12 Pro

Interactive Multimedia Research Trends in Higher Education: A Review of Assisted Literature NVivo 12 Pro

Analisis User Experience Aplikasi Peduli Lindungi untuk Menunjang Proses Bisnis Berkelanjutan

Analysis of User Satisfaction Level of myIM3 Application Using TAM Method

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