Análise comparativa dos principais processos de negócio de empresas do subsetor de edificações da construção civil

Abstract

Palavras-chave: Processos de negócio; Mapeamento de processos; Modelo básico de processos de negócio; Subsetor de edificações. Abstract:The work aims to present the study of the business processes of small building companies. The study led to the development of a basic model of business processes. For this, we applied the multiple case study method as main technique to identify the common processes among the companies studied. The study included five building companies of the city of Curitiba, Paraná, Brazil. Data were collected through semi-structured interviews, document analysis and direct observations in loco. Based on the information obtained, the business process modeling was developed using BPMN notation (Business Process Modeling Notation). Thus, the study allowed the development of a basic model that presents the best practices based on the PCF model (Process Classification Framework), in view of, adequate and compatible with the reality of the organizations that work in the subsector of buildings. The framework obtains a unique view of the processes, presenting the main activities of each business process, with the intention of transmitting a single language within the company.

Identificação De Causas De Rejeitos, No Setor De Qualidade , Em Uma Indústria De Produtos De Higiene

“…The graphical representation demonstrates activities and departments, their relationships, and what they do but not how they do it (AMARILLA; IAROZINSKI NETO, 2018). The generated map can be used as an aid for managers; it identifies potential areas of improvement (BUENO, 2020).…”