Analisa Kualitas Web Employee Self Service (Ess) Pada Pt. PLN Uipjbb Menggunakan Metode Webqual 4.0 Dan Ipa

Abstract

PT PLN (Persero) West Java Development Main Unit (UIPJBB) has used an information system to make it easier for employees to access information and personnel activities such as attendance, leave, CV, information on the stages of requesting an Official Travel Letter (SPPD), and other related information. with staffing by using a web called Employee Self Service (ESS). The quality of ESS web services has never been measured based on user perceptions and levels of importance or expectations. This study intends to analyze the quality of the ESS web using WebQual 4.0 as a questionnaire consisting of three dimensions in the form of Usability, Information Quality, and Service Interaction dimensions, as well as using the IPA method to analyze the level of conformity, compliance (GAP), and quadrants. The results of the level of conformity obtained from 22 statements were still below 100%. The test result statistic shows Asymp.Sig. (2-tailed) worth 0,000 means that there is a gap between Importance and Performance on the ESS website of PT PLN (Persero) UIPJBB. The average of the overall level of conformity is obtained 93.53%, which means that the performance on the web ESS is still below Importance and users are still not satisfied. While the results of GAP analysis are -0.262 <0, then the quality of performance is still lacking and cannot meet the interests of users.

The the Effect of Abdurrab University Library Website Quality on User Satisfaction Using Multiple Linear Regression and Importance Performance Analysis

“…This value intersects perpendicular to the horizontal axis, that is, the axis that reflects the performance of the attribute (X), while the value intersects perpendicular to the vertical axis, that is, the axis that reflects the importance of the attribute (Y). Below are the assessment criteria of the Importance Performance Analysis (IPA) quadrant diagram including (1) the first quadrant of "priorities for improvement" attributes that are within the scope of the first quadrant with low performance but are very influential because they have high importance priorities so that they become an important point in quality improvement points, (2) the second quadrant "keep ip the good work" attribute that is within the scope of the second quadrant with the same performance and priority of importance so that it only needs to be maintained its value to maintain quality, (3) the third quadrant of "low priority" attributes that are within the scope of the second quadrant with the same low performance and importance priority so that there needs to be an improvement in the aspects contained in the scope of this quadrant, (4) the fourth quadrant "possible overkill" of attributes that are within the scope of the second quadrant with too high performance compared to their level of importance so that there is a need for distribution on aspects contained in the scope of other quadrants as in the first quadrant [28].…”

Sistem informasi kepegawaian untuk perusahaan pembangkit listrik menggunakan model Rapid Application Development

“…Salah satu cara untuk meningkatkan efisiensi ini adalah melakukan pendataan pegawai dengan menggunakan website. Website mempunyai fungsi dan peran penting dalam mengolah data karena bisa menghubungkan informasi melalui jalur internet dan bisa diakses oleh siapapun yang terhubung [6]. Data kepegawaian ini penting karena menjadi penunjang dan memotivasi setiap aktivitas pekerjaan.…”