An Overview of Models for Business Process Analysis -- Beyond Performance Measurement with KPIs

Techniques for Measuring Business Process Based on Business Values

“…Lean manufacturing, Performance management, EFQM, CRM, and Lean Six Sigma partially deal with them, so an organization using them should adapt these models for its domain context. Moreover, although not pointed out in the review of Pidun et al [26], the existing performance measurement frameworks do not support finding obstacles in achieving an organization's business values in spite of its importance.…”

“…Pidun et al [26] reviews whether the models or frameworks enable an organization to focus on the value creating processes with countable measures and whether the models or frameworks rate the success of a process. The review results show that there are no models yet that fully address them.…”

“…For a successful measurement, an organization should define meaningful measures and the data should be easy to collect [16]. Performance measurement frameworks have been developed and discussed in the literature [8], [15], [23], [26]. They include the SMART pyramid [9], the BSC, the results-determinants framework [11], the input-process-output-outcome framework [4], the European Foundation for Quality Management (EFQM) [28], and Performance prism [23].…”