2014 International Conference on Information Technology Systems and Innovation (ICITSI) 2014
DOI: 10.1109/icitsi.2014.7048249
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Performance measurement using fuzzy system perspective and soft system methodology: New idea of business process management

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“…In the research work, the hybrid methodology was applied, which is a soft-systems methodology of structuring complex problems and developing desirable and achievable changes in a disparate group of people [6]. Likewise, we used the Design Thinking methodology, which is a process oriented to problem solving to reduce risks and increase possibilities and is one of the easiest methodologies to use, as it helps to generate innovative ideas and adapt to user needs [7].…”
Section: Introductionmentioning
confidence: 99%
“…In the research work, the hybrid methodology was applied, which is a soft-systems methodology of structuring complex problems and developing desirable and achievable changes in a disparate group of people [6]. Likewise, we used the Design Thinking methodology, which is a process oriented to problem solving to reduce risks and increase possibilities and is one of the easiest methodologies to use, as it helps to generate innovative ideas and adapt to user needs [7].…”
Section: Introductionmentioning
confidence: 99%