An investigation of developing smart tourism from the perspective of stakeholders

Ye, Huiyue; Sun, Han; Law, Rob

doi:10.1080/10941665.2021.1953086

Cited by 14 publications

(17 citation statements)

References 67 publications

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“…The job security of the front-line staff should also be improved to ensure service quality (Vatan and Dogan, 2021). Next, the local cultures of Hong Kong should be enhanced and promoted while developing smart tourism (Ye et al , 2021).…”

Section: Discussionmentioning

confidence: 99%

Hindrances to smart tourism development

Sun

Ye²,

Law³

et al. 2022

JHTT

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Purpose Most previous studies have discussed the factors that drive the development of smart tourism or its benefits. Nevertheless, hindrances to smart tourism development have been largely ignored by previous studies. Hence, to bridge the aforementioned research gap, the present study identified the hindrances to smart tourism development in Hong Kong, which has been affected by the recent pandemic, based on the adjusted destination competitiveness conceptual models. Design/methodology/approach The purpose of this study is to investigate the hindrances to smart tourism development. A qualitative interview method using a semi-structured questionnaire with open-ended questions was adopted in the present study. Findings Findings of the present study indicated that the hindrances in developing smart tourism in Hong Kong are from four primary perspectives, namely, economic, sociocultural, technological and planning and management. Research limitations/implications Seeking cooperation from popular tourist destinations can address the economic issues of market size and return on investment in technological infrastructure. Experiences, as the core product of travel, should be highlighted in smart tourism development and enterprises should be given support for the transformation. Originality/value Theoretically, based on the adjusted conceptual models for destination competitiveness, the present study identifies the macro factors that hinder the development of smart tourism in Hong Kong from different primary perspectives. Practically, factors such as policy support, which includes public funding or low-interest loans, are essential to supporting preliminary finances to attract entrepreneurs and young talents to participate in the development.

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Section: Discussionmentioning

confidence: 99%

Hindrances to smart tourism development

Sun

Ye²,

Law³

et al. 2022

JHTT

Self Cite

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“…In addition, tourism destination management requires the involvement of stakeholders such as private companies, the government, the community and residents (Hidayah et al, 2022). Synergy between tourism stakeholders involves the necessary elements, benefits, product characteristics, operational approaches, resources and competitive capabilities to survive and thrive (Deardorff and Williams, 2006;Feyers et al, 2020;Ye et al, 2021).…”

Section: Smart Tourism and Stakeholdersmentioning

confidence: 99%

“…Smart tourism closely relates to human resource capability and should be fully supported by governments in the quest to generate synergy between stakeholders (Shafiee et al, 2019;Hidayah and Suherlan, 2020;Ye et al, 2021). Innovations in ICT with the support of human resource competence will become critical components for the integration of knowledge in strategic management (Gretzel et al, 2015b, c;Boes et al, 2016).…”

Section: Smart Tourism and Stakeholdersmentioning

confidence: 99%

“…Synergy between tourism stakeholders involves the necessary elements, benefits, product characteristics, operational approaches, resources and competitive capabilities to survive and thrive (Deardorff and Williams, 2006; Feyers et al. , 2020; Ye et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

“…Smart tourism closely relates to human resource capability and should be fully supported by governments in the quest to generate synergy between stakeholders (Shafiee et al ., 2019; Hidayah and Suherlan, 2020; Ye et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Smart tourism: the role and synergies of stakeholders

Zvaigzne

Mietule

Kotane

et al. 2023

WHATT

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PurposeThe purpose of this study is to provide a thematic literature analysis of smart tourism and the role of stakeholders and synergy relating to the implementation of smart tourism.Design/methodology/approachThe study is based on a review of prior research by various authors on smart tourism and the role of stakeholders and synergy relating to the implementation of smart tourism.FindingsResearch studies define the concept of smart tourism as a form of technological, economic and social evolution, which is influenced by such elements as the Internet, social media, smart devices and mobile applications, among others. Stakeholder theory is based on the organizational context, and various individuals and groups within an organization are mutually supported and influenced by the same organizational goals. The research studies have found that cooperation between internal and external stakeholders could involve designing a tourism strategy, coordinating tourism promotion and branding, raising local tourism awareness, standardizing tourist facilities, making ticket price policies and communicating with tourism stakeholders.Originality/valueThe paper provides a thematic literature review of smart tourism, the role of stakeholders and synergy from the perspective of the implementation of smart tourism.

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Smart Tourism Design: Take Experience and Resource Integration as the Core

Huang

Liu

et al. 2023

EAI/Springer Innovations in Communication and Computing

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An investigation of developing smart tourism from the perspective of stakeholders

Cited by 14 publications

References 67 publications

Hindrances to smart tourism development

Hindrances to smart tourism development

Smart tourism: the role and synergies of stakeholders

Smart Tourism Design: Take Experience and Resource Integration as the Core

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