An Investigation into the Factors that Affect Miscommunication between Pilots and Air Traffic Controllers in Commercial Aviation

Wu, Qiong; Molesworth, Brett R. C.; Estival, Dominique

doi:10.1080/24721840.2019.1604138

Cited by 24 publications

(13 citation statements)

References 25 publications

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“…two radio calls at the same time). Failure to understand could be due to the same reasons but also to factors such as non-standard phraseology, accent or speech rate, or limited Aviation English proficiency (MORROW;RODVOLD, 1998;EUROCONTROL, 2006A;ESTIVAL, 2015;WU;ESTIVAL, 2019). A pilot's request for ATC to repeat a message is a clear indication of a failure to hear or to understand (part of) the message.…”

Section: Communication Errorsmentioning

confidence: 99%

“…The logical consequence that Aviation English training should be explicitly provided to NES as well as to NNES pilots and that testing of NES pilots should include the ability to communicate with NNES pilots and ATC has become an important topic for researchersKIM, 2012). Although advocated by the regulator (ICAO, 2010) it is not yet general practice in the industry(ESTIVAL, 2018(ESTIVAL, , 2019. Our study shows that NES and NNES pilots make similar errors and thus supports the key argument in recent ELF research (SEIDLHOFER, 2011) that the onus of adjusting to ensure successful communication has to be shared by NES and NNES, and the suggestion by Clark (2017) that viewing Aviation English as a lingua franca would "help to remove the 'ownership' that native English speakers feel over English".13…”

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confidence: 99%

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Errors in air-ground pilot communication: an experimental study

Estival

Molesworth

2020

TheESP

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Understanding aviation communication has obvious implications for flight safety and for the training of pilots and Air Traffic Controllers (ATC). Its study also sheds light on the use of Aviation English as a type of English for a very specific purpose and on real-world communication constraints in a highstakes environment. We present results from a study combining human factors and linguistics, in which pilots were recorded in flight simulator experiments probing communication accuracy under diverse conditions. An analysis of the audio recordings in terms of whether errors were omissions or mistakes, whether errors occurred with words or numerals, and which types of aviation information were affected, revealed complex interactions between language background, pilot qualification, workload and ATC speech rate. The differences between native English speakers (NES) and non-native English speakers (NNES) are complex and more nuanced than might be expected. These results not only are relevant for aviation safety, training and testing, but they also provide insights on communication under challenging conditions and on the relation between language proficiency and cognition, with implications for second language teaching and the use of English for Specific Purposes (ESP) in highly constrained environments.

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Section: Communication Errorsmentioning

confidence: 99%

mentioning

confidence: 99%

Errors in air-ground pilot communication: an experimental study

Estival

Molesworth

2020

TheESP

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“…Melalui SOP tersebut, pilot tidak diberikan ruang untuk melakukan kesalahan, baik dalam memberi informasi, menerima informasi, memproses informasi dan menentukan keputusan atau tidakan dalam aktivitasnya (Waikar & Nichols, 1997). Jadi, SOP adalah panduan serta tata-tertib komunikasi pilot untuk mencapai target keselamatan penerbangan (Sriussadaporn, 2006;Wu, Molesworth, & Estival, 2019).…”

Section: Gambar 1 Reruntuhan Pesawat Garuda (Ga-421) DI Bengawan Solounclassified

Peran Komunikasi Sibernetika bagi Keselamatan Penerbangan

Soebandoro

2019

NJOC

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ABSTRAKPenelitian ini bertujuan untuk (1) mengetahui dan mengungkapkan latar belakang pentingnya komunikasi sibernetika dalam penerbangan, khususnya dalam rangka mewujudkan keselamatan penerbangan; dan (2) mengetahui aktivitas pemrosesan informasi dalam pengambilan keputusan oleh Pilot in Command di ruang terbatas ketika pilot mengalami tekanan psikologis akibat keadaan darurat, sementara pilot juga harus melakukan pendaratan darurat. penelitian ini adalah penelitian kualitatif dan menggunakan paradigm postpositivisme. Teknik pengumpulan data dilakukan melalui studi teks dan wawancara mendalam (indepth interview). Adapun analisis data pada penelitian ini dilakukan dengan menggunakan analisis kasus bertingkat, dengan metode multilevel analysis serta model kajian eksploratif. Hasil penelitian memperlihatkan bahwa (1) komunikasi sibernetika merupakan pilar yang penting bagi pilot dalam mewujudkan keselamatan penerbangan; (2) keberhasilan dalam mengoptimalkan komunikasi sibernetika berdampak pada kemampuan pilot dalam mengatasi tekanan psikologis yang dialami sehingga mampu mencari jalan keluar dari keadaan darurat.Kata Kunci: Komunikasi sibernetika, keselamatan penerbangan, pendaratan darurat ABSTRACT This research aims to (1) find out and reveal the background of the importance of cybernetics communication in flight, particularly in realizing flight safety; and (2) knowing information processing activities in decision making by Pilots in Command in confined spaces when pilots experience psychological pressure due to emergencies, while pilots must also make an emergency landing. This research is qualitative study and uses postpositivism paradigm. Data collection techniques using text studies and in-depth interviews (indepth interview). The data analysis in this study was carried out using multilevel case analysis, with multilevel analysis methods and explorative study model. The results of this research showed that (1) cybernetics communication is an important pillar for pilots in realizing aviation safety; (2) the success in optimizing cybernetics communication has an impact on the ability of pilots to cope with psychological stress experienced so that they are able to find a way out of an emergency situation. PENDAHULUANPada tanggal 16 Januari 2002, pesawat Boeing 737-300 melakukan pendaratan darurat di anak sungai Bengawan Solo. Pesawat membawa 54 penumpang dan 6 awak. Pendaratan darurat dilakukan karena pesawat kehilangan tenaga pada kedua mesinnya setelah memasuki awan cumulonimbus formasi berat dengan turbulensi dan hujan deras yang disertai es. Dalam keadaan itu, pilot berusaha menyalakan kembali mesin pesawat dengan melakukan

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“…Trippe and Baese-Berk's [11] as well as Wu, Molesworth and Estival's [12] studies show how miscommunication may create difficulties for pilots and ATCs.…”

Section: Introductionmentioning

confidence: 99%

The impact of psychological factor on the aircraft operation safety

et al. 2021

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Awareness of the radio exchange problems and the robust skills of recognizing and eliminating errors in radio communication will help to free up time and attention for the pilot and air traffic controller (ATC) to efficiently carry out their main professional functions in any circumstances. It is vitally important for pilots and ATCs in stressful situations not to focus their attention on the foreign language interaction that is the activity that only accompanies their main job performance. Analysis of aircraft accident investigation reports shows that language-related accidents mostly have psychological nature. The authors suggest a range of mental and psychophysiological qualities that determine professional competence and reliability of pilots and ATC. They also identify the sources of neuropsychic stress in critical situation and the ways to overcome it. The research results enable to design a language training model based on the analysis of the last-minute records and aircraft accident and incident reports to be able to identify typical problems of radio exchange, fatal language errors which led or could lead to a disaster. The research is aimed at improving aircraft operation and eventually increasing flight safety.

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An Investigation into the Factors that Affect Miscommunication between Pilots and Air Traffic Controllers in Commercial Aviation

Cited by 24 publications

References 25 publications

Errors in air-ground pilot communication: an experimental study

Errors in air-ground pilot communication: an experimental study

Peran Komunikasi Sibernetika bagi Keselamatan Penerbangan

The impact of psychological factor on the aircraft operation safety

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