An investigation into issues related to the latest version of iso 9000

Bhuiyan, Nadia; Alam, Nadeem

doi:10.1080/14783360500054343

Cited by 78 publications

(85 citation statements)

References 9 publications

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“…Although most of these studies are based on an optimistic view of ISO management systems efficiency, the results of empirical studies regarding this question are often contradictory. Thus, in the case of the ISO 9000 standard, many studies have emphasized the benefits of the standard in terms of improved quality, customer satisfaction and production management (Bhuiyan and Alam, 2005;Naveh and Marcus, 2005;Standards Council of Canada, 2000). On the other hand other studies, fewer in number, have questioned these benefits and consider that the standard has little or no impact on the improvement of performance (Acharya and Ray, 2000;Boiral, 2003;Heras et al, 2002;Wilson et al, 2003).…”

Section: Introductionmentioning

confidence: 99%

Modelling the impact of ISO 14001 on environmental performance: A comparative approach

Boiral

Henri

2012

Journal of Environmental Management

159

120

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Studies analyzing the effects of ISO 14001 certification and determinants of environmental performance tend to be based on a traditional and instrumental model of efficiency. Using structural equation modelling developed through a survey of 303 organizations, this paper compares the validity of this instrumental model with two alternatives models: the legitimacybased model and the hybrid model. The findings question the efficiency of ISO 14001 and show that the traditional model does not explain the environmental performance of the surveyed organizations. Study results show that the legitimacy-based model, which questions the efficiency of ISO 14001 certification, is more pertinent in explaining the environmental performance but leads to a rather critical view of management practices. The development of a hybrid model based on the principal hypotheses of the legitimacy-based model, but integrating certain managerial and operational practices distinct from ISO 14001 certification, results in a less critical and more pertinent view of the determinants of environmental performance. Study results suggest that this hybrid model provides the best data fit.

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Section: Introductionmentioning

confidence: 99%

Modelling the impact of ISO 14001 on environmental performance: A comparative approach

Boiral

Henri

2012

Journal of Environmental Management

159

120

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“…Examples of these practices could be customer focus (Dobb, 2004, Gotzamani, 2010and Kuo et al, 2009, continuous improvement (Dobb, 2004, Gotzamani, 2010, Kuo et al, 2009and Martínez-Costa et al, 2009, process management (Gotzamani, 2010, Kuo et al, 2009and Martínez-Costa et al, 2009, and human resource management (Bayo-Moriones et al, 2011, Dobb, 2004and Kuo et al, 2009. Further, empirical studies find that organizations with ISO 9001:2000 show benefits related to manufacturing flexibility, such as customer satisfaction, decreasing lead time, meeting the delivery date (Karapetrovic et al, 2010), higher supplier performance, process quality (Kuo et al, 2009), streamlined work processes, and consistent work flow (Bhuiyan & Alam, 2005). According to these arguments, we establish the following hypothesis: Establishing a relationship between the three dimensions of manufacturing flexibility studied and the environment of organizations certified with ISO 9001:2000 enables us to draw some conclusions.…”

Section: Iso Standards and Manufacturing Flexibilitymentioning

confidence: 99%

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

Tamayo-Torres

Gutiérrez

Moreno

2014

European Journal of Operational Research

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The markets in which organizations currently operate require them to use behaviour based on both exploitation strategy and exploration strategy, each of which contributes fundamental benefits for the firm's success. Exploitation strategy attempts to obtain the maximum advantage from existing abilities, whereas exploration strategy searches for new ways for the organization to adapt. Further, since manufacturing markets are characterized by short product life, they require a high level of manufacturing flexibility, which can play a crucial role in the development of the exploitation and exploration strategies. This study analyses the relationship of manufacturing flexibility to exploitation and exploration strategies, taking into account an issue of maximum international scope: the implementation of ISO standards. In many international markets, ISO implementation is crucial in enabling organizations to be competitive. However, no consensus has been reached concerning the real benefits that these systems provide to the organizations that implement them. The main goal of our study is to analyse whether there are significant differences in the relationship of manufacturing flexibility to exploitation and exploration strategies in ISO 9001:2000 certified organizations and non-certified organizations. Our results show that most of the relationships analysed are only significant in ISO certified organizations. As an added value, the study analyses the relationship of exploitation and exploration strategies to organizational learning orientation and finds this relationship to be significant in all cases.

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“…A quality system is a set of management activities by which company efficiency is improved through factors such as quality improvement and cost reduction. ISO 9000 can help firms establish the agenda required for effective and efficient quality assurance and quality management systems (Bhuiyan and Alam, 2005). The benefits accruing to ISO qualification for companies may be separated into internal and external.…”

Section: Literature Reviewmentioning

confidence: 99%

“…ISO 9000 certified companies in Thailand Brack, 1999;Bhuiyan and Alam, 2005). ABC ties overhead cost and direct costs to specific products, services or customers by activity, and also highlights the activities of the companies as well as using cost drivers as an important instrument to allocate costs.…”

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confidence: 99%

ABC success: evidence from ISO 9000 certified companies in Thailand

Intakhan

2014

Asian Review of Accounting

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Purpose – The purpose of this paper is to examine the success of activity-based costing (ABC) implementation by confirmatory factor analysis of ISO 9000 certified companies in Thailand. Design/methodology/approach – A structured questionnaire was used to collect data from key participants, accountant managers in ISO 9000 certified companies. Findings – The study confirmed the six constructs for the sample of 102 key participants. The results indicated that ABC implementation success in the context of ISO 9000 certified companies in Thailand consists of upper-management support, ABC system training, non-accounting ownership, links to quality initiative, adequate resources, and links to performance evaluation. Originality/value – The findings have significant implications for ISO 9000 certified companies which intend to adopt or implement ABC. Past findings on ABC implementation success have a small-sample size so they are of limited usefulness. This research has a larger sample size and more carefully chosen participants and so the generalizations are more acceptable.

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An investigation into issues related to the latest version of iso 9000

Cited by 78 publications

References 9 publications

Modelling the impact of ISO 14001 on environmental performance: A comparative approach

Modelling the impact of ISO 14001 on environmental performance: A comparative approach

The relationship between exploration and exploitation strategies, manufacturing flexibility and organizational learning: An empirical comparison between Non-ISO and ISO certified firms

ABC success: evidence from ISO 9000 certified companies in Thailand

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