An Integrative Model of Expertise when Introducing Advanced Digital Systems at Work

Ulfert, Anna-Sophie; Scherer, Sonja

doi:10.5465/ambpp.2020.21442abstract

“…Although this differentiation has a long tradition in the context of competence measures (e.g., in educational psychology), empirical results differentiating the effects of OTE and STE are still lacking in the context of work. Especially, STE has been shown to strongly impact technology interaction (Ulfert & Scherer, 2020). We argue that, similar to ability (e.g., Ayyagari et al, 2011), expertise influences individuals' evaluation of system characteristics, reducing the person-technology misfit, and therewith the negative effects of ICT events on technology overload.…”

mentioning

confidence: 82%

Virtual work communication during a pandemic—The moderating effect of technology expertise on technology overload.

Ulfert¹,

Probst²,

Scherer³

2022

Technology, Mind, and Behavior

Self Cite

View full text Add to dashboard Cite

The coronavirus disease (COVID-19) pandemic and its accompanying restrictive measures have led to a sudden digitalization of all areas of work and to many knowledge workers now working entirely from home. Especially, the use of information and communication technologies (ICT) has been associated with negative outcomes such as technology overload. Interacting with technology is dynamic and employees often have to face negative ICT events that are related to the technology's characteristics (e.g., system reliability). In this preregistered study, we aimed to link ICT events with employees' technology overload during a phase of intensive telework. In a daily diary study over the course of 2 weeks, we investigated how ICT events impact technology overload. Additionally, we explored how technology overload as well as professional isolation due to current pandemic-related restrictions impacts employee strain. Multilevel regression modeling was used to explore the described relationships. ICT events were a significant predictor of technology overload and a significant interaction effect of objective technology expertise was found. Technology overload further impacts ICT-related strain. No significant effects were found regarding professional isolation. Gaining a better understanding of the relationship between ICT events, technology overload, and technology expertise during a phase of extensive telework will help to develop training and support for employees to improve their interaction with virtual communication systems during times of social distancing and beyond.

show abstract

“…The ability of an employee to exhibit adequate innovative behaviour and trigger desired organizational outcomes is largely dependent on the workplace environment, particularly with regards to the intrapersonal and interpersonal experiences of the employee in question (Ahakwa et al , 2021). Existing literature suggests that the relationship between human experiences at the workplace, such as commitment to change processes, innovative tendencies, work autonomy and quality of superior-subordinate interaction, has produced mixed results (Ulfert and Scherer, 2020). For example, in their study, Reinders et al (2015) found that employees with greater job experience are positively associated with work autonomy.…”

Section: Introductionmentioning

confidence: 99%

Leading change and innovation in Ghana’s banking sector: the mediating role of work autonomy

Kpinpuo

¹

,

Akolgo²,

Naimi³

2022

ICT

View full text Add to dashboard Cite

Purpose In recent times, employers are routinely advertising for position candidates with the capability to work with little or no supervision at all. This is probably because, as businesses strive to globalize operations, supervision has become both complex and expensive. While the general interest in employees with considerable levels of work autonomy may be a strategic one, particularly for banks, it is important to determine the impact of work autonomy on other critical success factors such as employee commitment to change management, innovativeness and quality supervisor-subordinate relationship. This study aims to examine the relationship between these variables by exploring the mediation effect of work autonomy on the relationship between employee innovativeness, quality of supervisor-subordination collaboration and employee commitment to change management in the banking sector of Ghana. Design/methodology/approach The study used quantitative empirical strategies involving the distribution of questionnaires to a randomly selected sample of 400 employees of selected banks in Ghana. Data, so collected, were analysed using the PLS-SEM Software. Findings Results of the study revealed significant relationships between the quality of supervisor-subordinate collaboration, innovativeness and commitment to change. The findings further established work autonomy as an explanatory variable between the three employee behaviours – innovativeness, quality of supervisor-subordinate connection and commitment to change. Originality/value The novelty of this study lies in the interplay of quality employee relations, innovative employee behaviour and commitment to change processes as refereed by work autonomy to promote effective change management activities in Ghanaian banks. The outcome of the study led to the development of a theoretical model for organizational change management.

show abstract

“…OTE describes an objectively measurable experience (e.g., years) in dealing with digital communication systems. On the other hand, STE represents an individual's confidence in dealing with a system (e.g., Peiffer et al, 2020;Ulfert & Scherer, 2020). Although this differentiation has a long tradition in the context of competence measures (e.g., in educational psychology), empirical results differentiating the effects of OTE and STE are still lacking in the context of work.…”

mentioning

confidence: 99%

Supplemental Material for Virtual work communication during a pandemic—The moderating effect of technology expertise on technology overload.

Ulfert¹,

Probst²,

Scherer³

2022

Technology, Mind, and Behavior

Self Cite

0

View full text Add to dashboard Cite

The coronavirus disease (COVID-19) pandemic and its accompanying restrictive measures have led to a sudden digitalization of all areas of work and to many knowledge workers now working entirely from home. Especially, the use of information and communication technologies (ICT) has been associated with negative outcomes such as technology overload. Interacting with technology is dynamic and employees often have to face negative ICT events that are related to the technology's characteristics (e.g., system reliability). In this preregistered study, we aimed to link ICT events with employees' technology overload during a phase of intensive telework. In a daily diary study over the course of 2 weeks, we investigated how ICT events impact technology overload. Additionally, we explored how technology overload as well as professional isolation due to current pandemic-related restrictions impacts employee strain. Multilevel regression modeling was used to explore the described relationships. ICT events were a significant predictor of technology overload and a significant interaction effect of objective technology expertise was found. Technology overload further impacts ICT-related strain. No significant effects were found regarding professional isolation. Gaining a better understanding of the relationship between ICT events, technology overload, and technology expertise during a phase of extensive telework will help to develop training and support for employees to improve their interaction with virtual communication systems during times of social distancing and beyond.

show abstract

An Integrative Model of Expertise when Introducing Advanced Digital Systems at Work

Cited by 3 publications

References 0 publications

Virtual work communication during a pandemic—The moderating effect of technology expertise on technology overload.

Virtual work communication during a pandemic—The moderating effect of technology expertise on technology overload.

Leading change and innovation in Ghana’s banking sector: the mediating role of work autonomy

Supplemental Material for Virtual work communication during a pandemic—The moderating effect of technology expertise on technology overload.

Contact Info

Product

Resources

About