An integrated model to decipher online food delivery app adoption behavior in the COVID-19 pandemic

Online food delivery companies' performance and consumers expectations during Covid-19: An investigation using machine learning approach

“…Our findings indicate that brands play an important role in driving customer sentiment. This finding is aligned with previous literature ( Gani et al, 2021 ) that observed that restaurant reputation influences OFD apps' usefulness during the COVID-19 pandemic. These findings are different from the literature ( Prasetyo et al, 2021 ) that discovers restaurant credibility does not impact the intention to use OFD apps.…”

“…For safety reasons, more people started ordering their food from home via OFD apps ( Mehrolia et al, 2021 ; Zanetta et al, 2021 ; Hong et al, 2021 , Hong et al, 2021 ), such as Uber Eats, DoorDash, Zomato, and Swiggy. Several researchers ( Hong et al, 2021 , Hong et al, 2021 ; Gani et al, 2021 ) have studied how these new behaviors of people affect the food delivery business during the COVID-19 outbreak.…”

“…Similarly, delivery, hygiene, subjective norms, attitudes, behavioral control, and social isolation ( Al Amin et al, 2021 ; Gani et al, 2021 ; Tran, 2021 ; Sharma et al, 2021 ; Yeo et al, 2021 ; Hopkins and Potcovaru, 2021 ) positively affect the consumers' continuance intention to use Mobile food delivery apps. Further, studies have also found that OFD apps features, ease of use, convenience, price saving, and food variety ( Pigatto et al, 2017 ; van Doorn, 2020 ; Pal et al, 2021 ; Dirsehan and Cankat, 2021 ; Shah et al, 2021 ; Kumar et al, 2021 ; Bao and Zhu, 2022 ) also affect the continued intention to use the FDA.…”

“…Apart from the variables discussed above, several other variables moderate or affect customers' satisfaction ( Hu et al, 2009 ), sentiments about the food delivery service ( Oliver, 1977 ; Gavilan et al, 2021 ), and intent to use and reuse OFD services ( Mittal et al, 2001 ; Kim et al, 2021 ; Gani et al, 2021 ). A large number of studies show that a firm's brand image ( Fornell, 1992 ; O'Sullivan and McCallig, 2012 ; Peng et al, 2015 ; Chai and Yat, 2019 ; Hwang and Kim, 2020 ; Prasetyo et al, 2021 ) and market value/size (Daniel et al, 2015; Dai et al, 2021 ) positively affect customers satisfaction in different service industries.…”

The Effect Of Kopi Kenangan Online Menus On Consumers’ Purchase Intention During The Covid-19 Pandemic

“…This survey instrument is divided into two parts: screening questions and variable questions related to menu appeal and information, food desires, COVID-19 risk perception, perceived convenience in OFDs, and questions about purchase intentions (Gani, Faroque, Muzareba, Amin, & Rahman, 2021). The survey instruments used in this study for every variable were all adapted from prior study by Brewer & Sebby (2021).…”