An integrated approach towards Sharia compliance E-commerce trust

Ribadu, Mohammed Bashir; Rahman, Wan Nurhayati Wan Ab.

doi:10.1016/j.aci.2017.09.002

Cited by 23 publications

(19 citation statements)

References 19 publications

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“…Advances in e-commerce address these concerns through clear products displays, product reviews, prices, delivery options, etc. (Ribadu & Rahman, 2019). This study confirmed the key role of the moderating effect of e-commerce experience in the online shopping context of the emerging African market, supporting the e-commerce literature (Menidjel et al, 2020;Prashar et al, 2017) that confirms the importance of research studies that measure the Internet usage experience and e-commerce experience as moderating factors.…”

Section: Discussionsupporting

confidence: 78%

“…E-commerce growth has grown exponentially in recent years. An e-commerce transaction starts when the seller advertises products on a website, and customers show acceptance, evaluate the products' features, prices, and delivery options, buy products of interest, and then check out (Ribadu & Rahman, 2019). Tailoring these products to specific markets and targeted customer groups increases online retail sales volumes and reduces the costs for updated information that customers access, showing the important role that e-commerce plays in determining how effective online retailers can leverage innovative technologies to deliver customer satisfaction value (Gupta et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

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The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

Mofokeng

2021

Cogent Business & Management

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The COVID-19 pandemic has expedited the growth of e-commerce in South Africa, as in global markets, strengthening online shopping exchange relationships. Businesses seek advanced models of the online shopping dimensions that are appropriate for tailoring services to customers. The data collected included customers' perceived information quality, privacy concerns, perceived security, product variety, and product delivery as antecedents of customer satisfaction, while information quality and satisfaction were specified as key determinants of customer loyalty. A total of 287 completed responses were analysed using structural equation modelling. The results indicate that the customer satisfaction of online shoppers is influenced by product delivery, perceived security, information quality, and product variety. Customer satisfaction and information quality determine customers' loyalty towards web stores. In its originality, the paper reveals that product delivery and satisfaction relationship are moderated by e-commerce experience exceeding five years. The paper

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Section: Discussionsupporting

confidence: 78%

Section: Introductionmentioning

confidence: 99%

The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

Mofokeng

2021

Cogent Business & Management

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“…Where halal and toyyiban have a significant positive effect on the willingness of members to realize Islamic cooperatives (Marzuki & Nurdin, 2020). In addition, transactions using the sharia system assure members that they can avoid interest and usury (Ribadu & Wan Ab. Rahman, 2019;Suparman & Vol.20, No.3, 2020 Hasdi Aimon, Hari Setia Putra, Helga Nuri Honesty, Ika Sari Wahyudi Available online: http://sulben.ppj.unp.ac.id | 162 Pranadita, 2018).…”

Section: Resultsmentioning

confidence: 99%

Transformation of Conventional Transactions to Sharia At Sulit Air Sepakat Cooperative of Padang City

Aimon

Putra

Honesty

et al. 2020

Sulben

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This study aims to look at the preferences of members Sulit Air Sepakat (SAS) Cooperative of Padang City to transform conventional transactions into sharia. The SAS Cooperative is one of the cooperatives in Padang City, whose members come from members of the Padang City SAS Association. The SAS Cooperative has experienced ups and downs in its development, so the identification of problems from the causes include non-performing loans of members, not yet fulfilled the wishes or needs of members as expected, decreasing member loan transactions and decreasing cooperative Business Results. Data obtained based on observations to all members of the Padang City SAS Cooperative with 80 respondents using multiple linear analysis methods. The results of this study indicate that all independent variables namely halal and Toyyiban, services or burdens offered are not too little or excessive, the benefits obtained, be careful in using wealth, social behavior and the identity of Islamic cooperatives are significant towards the dependent variable namely the willingness of cooperative members to transform conventional transactions into sharia. The recommendation of this study is that the cooperative management must immediately transform conventional transactions to sharia in accordance with the wishes of cooperative members and provide training to members about the concept and system of sharia transactions.

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“…Despite growing interest from academic research, Muslim engagement in a mobile environment specifically with regard mobile application is, to the best of our knowledge, not explored. We aim to identify features of mobile application that are significant for Muslims engage as for the investment as it meet an essential requirements for Sharia compliant ecommerce specifically in Business to Consumer (B2C) setting ( Ribadu and Rahman, 2019).…”

Section: Discussionmentioning

confidence: 99%

E-Commerce Transaction in Hello Gold Investment: Islamic Investment Review

Ezahar¹,

Shuib²,

Rahim³

2020

Asian bus. rev.

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With advancing the digital platform, many investment plans were introduced to share the benefits and potential assets invested. This paper aims to seek to understand the e-commerce of gold investment transactions from the context of Shariah. The methodology adopted was interview and document research from the qualitative study. Review of existing literature sheds light on some conditions that must be adhered to in e-commerce gold investment are the four pillars of Islamic contracts consist of contracting parties, the price, offer, and acceptance, and subject matter. Gold investment also has its own standard criteria and regulations that must be fulfilled according to Shariah where the item gold has considered as ribawi item. The finding shows that Hello Gold launched the first online gold platform e-commerce through a new mobile application Smart Saver Plan as an automated 12-months savings plan that helps customers have a saving gold monthly with little effort. The features of e-commerce mobile applications are equipped with easy steps of gold purchasing which contain detailed registration, price, features of the gold specification, and method payment system. Term and condition also adhered to gain the consent of customer engagement in the transaction. Hello Gold is a recognized Shariah-compliant whereby it complies with BNM guidelines. The appraisal of these criteria and features justified the validity of Hello Gold Smart Saver Plan from Shariah review perspectives. The e-commerce of mobile application also meets the Shariah ruling transaction which in turn enhance the level of online trust among Muslim users.

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An integrated approach towards Sharia compliance E-commerce trust

Cited by 23 publications

References 19 publications

The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

The impact of online shopping attributes on customer satisfaction and loyalty: Moderating effects of e-commerce experience

Transformation of Conventional Transactions to Sharia At Sulit Air Sepakat Cooperative of Padang City

E-Commerce Transaction in Hello Gold Investment: Islamic Investment Review

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